Sheraton Kansas City Hotel at Crown Center

The hotel offers a central and convenient urban experience, with its signature feature being "The Link," a system of covered skywalks that provide direct, weather-protected access to the Crown Center, Union Station, and various shops and attractions. This makes it an excellent choice for sightseers, families exploring the city's entertainment options, and conference attendees seeking seamless transitions between venues. Guests frequently highlight the spacious rooms and the impressive city views from higher floors. While many appreciate the generally friendly staff, some note inconsistencies in service, particularly at the front desk. To enhance your stay, consider utilizing "The Link" for easy access to nearby amenities and be prepared for potential delays with the elevators, especially during peak times.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences are mixed. The swimming pool is generally well-regarded, with some guests enjoying its outdoor setting and city views, while others have noted issues with cleanliness or lack of towels. The fitness center is available, but some equipment has been reported as broken or missing. A significant recurring concern is the performance of the elevators, which many guests describe as slow, requiring long waits, and sometimes necessitating multiple transfers between floors, causing considerable inconvenience. Wi-Fi is available, though it is not free for all guests and can be expensive. A Starbucks and a cafe are conveniently located in the lobby, and a gift shop is also on-site. The club lounge, while offering great views, is frequently closed for renovations or has limited access, with a temporary replacement often located in the main restaurant.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests find the rooms to be spacious and appreciate the comfortable beds, which contribute to a restful sleep. However, a notable number of reviews indicate that rooms can be outdated or in need of renovation, with some reporting issues such as stains on carpets or furniture, peeling paint on ceilings, or a musty odor. While some rooms are surprisingly quiet, others mention disturbances from door slamming in hallways or noise from adjoining rooms. In-room amenities typically include a mini-fridge and a coffee maker, though some guests note the absence of a microwave. Bathrooms have received mixed comments, with some being clean, while others have been described as dated, having mold, or experiencing low water pressure.

Dining & Food Quality
The hotel offers several dining options, with guest experiences varying. Breakfast is available, though many guests find it to be expensive, and the quality receives mixed reviews, with some describing it as bland or soggy. The main restaurant, Spectators, serves food and has a bar that is often busy and well-liked, though some find drink prices high. Food quality at the restaurant is inconsistent, with some guests praising their meals, while others report dissatisfaction. Room service generally receives positive feedback, with guests commending the quick delivery and the quality of the food. The hotel's temporary club lounge, when available, also offers food, though some guests have found the offerings to be dated.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions. It is conveniently close to the Crown Center, Union Station, the World War I Memorial, and various shops and restaurants. A key feature is "The Link," a system of covered skywalks that directly connect the hotel to these popular destinations, providing a comfortable and safe way to explore the area regardless of weather conditions. Access to the city's streetcar is also nearby, offering free transportation to other parts of downtown. Parking is available in an on-site garage, which is generally considered secure, though many guests note that it is expensive, with both valet and self-parking options incurring significant fees.

Staff & Service
The hotel staff receives mixed but generally positive feedback. Many guests commend the staff for being friendly, helpful, and courteous, particularly the bell service and room service teams. However, the front desk experience is a common point of contention for some, with reports of slow check-in processes, long lines, and occasional unhelpful or dismissive attitudes, especially during busy periods or when addressing billing concerns. While some guests experience quick check-in and efficient service, others report significant delays and issues with rooms not being ready upon arrival. Housekeeping service is inconsistent, with some guests praising the cleanliness and attention to detail, while others report missed service or specific areas of their rooms not being adequately cleaned.

Additional Information
Guests should be aware of potential billing issues, as several reviews mention unexpected charges for dining or parking, and difficulties in resolving these discrepancies with the hotel's accounting or front desk staff. The hotel's overall condition is a recurring theme, with many areas described as dated and in need of significant renovation, despite some rooms appearing recently updated. While the hotel aims to provide a comfortable stay, some guests have reported specific issues such as AC malfunctions that prevent rooms from cooling adequately, or intermittent problems with hot water availability in showers, particularly during peak usage times. These points suggest that while the hotel has many positive attributes, some operational aspects could benefit from improvement.