Sheraton Laval Hotel

The hotel is notable for its recent extensive renovations, particularly the modern and welcoming lobby, and its prime location directly adjacent to a major shopping mall. These elements combine to create a visually appealing and highly convenient stay. Guests frequently highlight the spacious and comfortable rooms and the array of on-site amenities, including a well-regarded pool and spa area. The hotel is an excellent fit for business travelers attending conferences due to its large convention facilities, families seeking entertainment and relaxation with the pool and nearby attractions, and shoppers or sightseers who appreciate immediate access to retail and dining options. To enhance your experience, consider requesting a room away from the highway to minimize noise, and if planning to dine at the hotel restaurant, it is advisable to make reservations in advance, especially during busy periods.

Facilities & Amenities
The hotel offers a comprehensive range of facilities and amenities that significantly enhance the guest experience. The pool area, including a hot tub, sauna, and steam room, is frequently praised for its cleanliness and relaxing atmosphere, though it can become crowded, particularly when sports teams are present. A well-equipped fitness center is available for guests to maintain their routines. The club lounge is a notable perk, providing a variety of cold and hot hors d'oeuvres, beverages, and breakfast options, with 24-hour access to soft drinks, coffee, tea, and snacks. An on-site cafeteria or shop offers convenient access to coffee, pastries, and quick meals. The hotel also features extensive convention space, making it a popular choice for events and meetings. Free Wi-Fi is provided, ensuring guests can stay connected throughout their stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as spacious and well-maintained. The beds are consistently highlighted as incredibly comfortable, featuring plush mattresses and soft linens that contribute to a restful sleep. Bathrooms are typically found to be spotless, modern, and well-maintained, though some guests have noted them as being quite compact. Despite recent renovations in common areas, some rooms are perceived as outdated or showing signs of wear, with issues like peeling wallpaper or worn carpets. A significant recurring concern is noise levels, particularly from the adjacent highway and from activity in the hallways, especially when large groups or children are present. Some guests also mention the air conditioning units can be loud. While some rooms include a coffee maker, the absence of a refrigerator in some rooms is a point of contention for others.

Dining & Food Quality
The hotel provides several dining options that receive mixed but generally positive feedback. The on-site restaurant is often commended for its quality food and pleasant atmosphere, though some guests have experienced slow service, particularly during busy times. Breakfast is available and praised for its quality and variety, with options ranging from hot dishes to pastries, though some guests express a preference for a buffet style over the menu-based service. The cafeteria or shop in the lobby, often referred to as La Spesa, is highly appreciated for its convenience, offering good coffee, snacks, and quick meals throughout the day. The bar is noted for its good service and atmosphere, sometimes featuring live music. Guests with club lounge access enjoy a range of complimentary food and beverage options. However, some event catering food has received negative comments regarding quality and flavor.

Location & Accessibility
The hotel's location is a significant highlight for many guests, offering exceptional accessibility to key attractions and transportation. It is ideally situated directly next to a large shopping mall, Carrefour Laval, providing immediate access to extensive retail, dining, and entertainment options. The hotel also boasts convenient access to major highways, making it easy for guests to navigate the area by car. Parking is readily available on-site and is often noted as being free and convenient, which is a considerable advantage. While the location is excellent for those with vehicles or focusing on local attractions, some guests find it to be a considerable distance from downtown Montreal, requiring a longer commute for city center activities.

Staff & Service
The staff and service at the hotel elicit varied feedback from guests. Many reviews commend the staff for being friendly, welcoming, and helpful, particularly highlighting the efficiency of the check-in and check-out processes. Housekeeping is generally seen as attentive, though some guests reported inconsistencies with towel replenishment or trash removal. However, a notable number of reviews express dissatisfaction with the front desk staff's attitude, describing some interactions as unapproachable, arrogant, or lacking empathy, especially when dealing with complex issues like cancellations or billing discrepancies. There are also reports of difficulties in resolving issues or receiving proper assistance from management in certain situations. Overall, while many guests experience excellent service, there are recurring concerns about the consistency and professionalism of certain staff interactions.

Additional Information
The hotel frequently hosts conventions and events, which can lead to a very busy atmosphere, particularly in the lobby and common areas, and may result in increased noise levels from groups, including children, running in hallways. Guests have raised security concerns regarding vehicles in the parking lot, advising caution. Some guests have reported issues with billing, including instances of being overcharged or having difficulties with security deposits and credit card transactions. While the hotel generally accommodates requests, some guests have noted that services like late checkout may incur additional charges. The hotel's pet-friendly policy is appreciated by those traveling with animals. The club lounge offers additional benefits for those with access, including exclusive food and beverage options.