Sheraton Montreal Airport Hotel

The hotel is a premier choice for travelers seeking ultimate convenience, primarily due to its direct proximity to the airport and a highly efficient 24/7 complimentary shuttle service. This makes it an ideal fit for early flight travelers, layover guests, and business travelers needing quick access to the terminal. While many guests commend the hotel's overall cleanliness and the comfortable beds, feedback on room condition and dining experiences is more varied. The staff generally receives praise for their helpfulness, though some interactions have been less positive. For a smoother experience, guests are advised to plan for potential shuttle crowding during peak hours and to confirm specific room features upon check-in, as the hotel's unique circular layout can lead to longer walks to rooms.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. A well-equipped fitness center is available, though some guests were disappointed to find no swimming pool despite it being listed as an amenity. Wi-Fi connectivity is generally reliable, allowing guests to stay connected. The hotel also features a bar that fosters engaging conversations, and a Nespresso machine is a welcome addition in the rooms. However, some guests noted that the hallways appear somewhat outdated and can be long, leading to extended walks to rooms. There have also been reports of ice machines not being readily available or functional, and a significant number of guests expressed disappointment that room service is not offered, despite the hotel being a full-service establishment.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Most guests praise the impeccable cleanliness and spacious rooms, highlighting the comfortable beds and high-quality linens that ensure a restful sleep. However, some guests reported issues such as ant infestations, unpleasant odors, or rooms that felt damp and humid. While bathroom amenities are generally appreciated, there have been complaints about empty body wash bottles, lack of hot water, and issues with shower pressure or drainage. Noise levels are also mixed; some rooms are described as quiet, while others experience significant disturbance from hallways, planes taking off, or even fire alarms. Room condition varies, with some rooms being modern and well-appointed, while others are noted as dated, worn, or having peeling wallpaper and non-working phones.

Dining & Food Quality
The hotel's restaurant receives mixed reviews regarding its food quality and value. Many guests commend the delicious cuisine, highlighting dishes like tender steaks and savory French onion soup, and appreciate the excellent service from the restaurant staff. The bar is also noted for its outstanding cocktails and inviting atmosphere. However, a significant number of guests found the food to be overpriced and, in some cases, of poor quality, describing meals as inedible or mediocre. Breakfast options are generally considered decent, though some found them basic, cold, or overpriced. Many guests expressed frustration that room service is not available, and the limited dining options within the hotel mean guests are often reliant on the single on-site restaurant, which can get very busy, making reservations advisable.

Location & Accessibility
The hotel's central location near the airport is consistently highlighted as a major advantage, making it exceptionally convenient for travelers. A complimentary 24/7 shuttle service provides quick and efficient transport to and from the airport, though some guests noted that the shuttle can become crowded during peak hours, leading to wait times. While some reviews suggest the airport is within walking distance, others found the walk long and challenging, especially with luggage. Parking is available and often utilized for park-and-fly packages, but it is frequently described as expensive, with some guests reporting issues with crowding, increased rates, or problems with the gate system. The hotel's immediate surroundings are not conducive to walking to other restaurants or attractions, as it is situated in a less developed area.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in process and the staff's willingness to accommodate requests, contributing to a positive experience. Housekeeping and restaurant staff are frequently highlighted for their excellent service. However, feedback is mixed regarding the front desk, with some guests reporting rude or dismissive interactions, particularly concerning issues with reservations, payments, or general inquiries. There have also been instances of slow service or a perceived lack of staff, especially for amenities like bellhop assistance or room service. Overall, while many guests experience exceptional service, inconsistencies, particularly at the front desk and with certain shuttle drivers, are noted.

Additional Information
The hotel's park and fly package is a popular and convenient option for travelers, though guests should be aware of potential issues with parking availability and security, as some have reported difficulties or even vehicle theft. Despite being listed as an amenity, many guests were disappointed to find that the hotel does not have a swimming pool, and there is no club lounge available, which surprised some guests expecting these services from a full-service hotel. Furthermore, room service is not offered, limiting dining convenience. The hotel features a unique circular layout which, while distinctive, can result in long walks to rooms and a somewhat disorienting experience for new arrivals. There have also been recurring reports of fire alarms going off unexpectedly during the night, causing significant disturbance and distress to guests.