Sheraton Norfolk Waterside Hotel

This hotel is highly regarded for its prime waterfront location, offering stunning views of the Elizabeth River and active shipyards, making it a memorable choice for guests. It is particularly well-suited for sightseers and leisure travelers who appreciate being within walking distance of downtown attractions, as well as business travelers attending conferences or events in the area. Families and couples also find the setting appealing for its scenic beauty and convenient access to local exploration. Guests consistently praise the hotel's dedicated staff and the overall comfortable atmosphere, despite some areas showing signs of age. To enhance your stay, consider requesting a room with a waterside view for an exceptional experience, and be prepared for the parking situation by utilizing the convenient valet service.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance the guest experience. Many guests appreciate the convenience of an on-site restaurant and bar, providing easy access to meals and drinks. The lobby area is often highlighted for its pleasant atmosphere, sometimes featuring live music and guest appreciation events, creating a welcoming social space. A fitness center is available for those wishing to maintain their routines, and some rooms are equipped with a microwave and refrigerator for added convenience. While a swimming pool is present and enjoyed by some, a few guests have noted its appearance could be improved. Feedback on Wi-Fi and TV functionality is mixed, with some reporting connectivity issues or limited ports for personal devices.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests find the rooms to be clean and the beds comfortable, ensuring a restful night's sleep, often complemented by great views of the waterfront. The bathrooms are generally functional, and hot showers with good water pressure are frequently mentioned. However, a significant number of reviews indicate that the rooms are dated, with some mentioning worn furniture, stained carpets, or issues like chipping paint and loose fixtures. Concerns about thin walls leading to noise from adjacent rooms or hallways are also noted. Some guests have reported issues with insufficient towels or washcloths, and occasional maintenance needs like clogged tubs or noisy HVAC units.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast is often praised for its quality and variety, with many guests enjoying the omelet station and the attentive service from the breakfast staff. The on-site restaurant and bar are convenient, offering a selection of food and beverages. Most guests find the food to be good, though some describe it as decent rather than outstanding, and a few mention it being overpriced. Service in the restaurant can be inconsistent, with some guests experiencing slow service or noting that the staff appeared understaffed. Room service is available, but some guests have reported issues with missing utensils or condiments upon delivery.

Location & Accessibility
The hotel's central location is a significant highlight, placing guests directly on the Elizabeth River waterfront. This provides beautiful views and easy access to a riverwalk right outside the door. Guests appreciate being within walking distance of numerous downtown attractions, including the Waterside District, various restaurants, and the Naval Museum. Proximity to the cruise port and other venues like the Chartway Arena is also a major advantage. However, parking is a consistent point of contention. While valet parking is available and highly praised for its convenience and efficiency, it is often described as expensive and not included in the room rate. Self-parking options are available in nearby garages but can involve a considerable walk, which some guests find inconvenient.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the front desk, who are often commended for their quick check-in process and willingness to accommodate requests, including room upgrades. The valet service stands out as exceptional, with numerous guests commending the team for their efficiency, courteous demeanor, and assistance with luggage and local directions. Housekeeping is generally responsive when issues are reported, and many guests appreciate the staff's efforts to rectify any problems promptly. Overall, the dedication of the staff significantly contributes to a positive guest experience, making many feel welcomed and well-cared for.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant benefit for guests traveling with animals, though finding suitable outdoor areas nearby for pets can be challenging. Guests should be aware that a destination fee may apply, covering certain amenities and services, which some guests find to be a good value while others feel it is not clearly explained. For loyal members, rewards program benefits are often appreciated, with some receiving perks like room upgrades. The hotel occasionally hosts guest appreciation events and features live music in the lobby, adding to the overall ambiance. While convenient, there are no grocery stores within easy walking distance, which some long-term guests have noted.