Sheraton Overland Park Hotel at the Convention Center

The hotel's direct connection to the convention center serves as a significant draw, establishing it as a highly convenient choice for business travelers attending conferences and event attendees participating in various functions. Guests consistently praise the exceptional comfort of the beds and the overall cleanliness of the property, contributing to a pleasant and restful stay. The hotel is well-suited for families exploring the area or attending local events, as well as couples seeking a comfortable and well-located base for their getaway. Many guests appreciate the consistently friendly staff and the hotel's inviting atmosphere, which contributes to a positive experience. To enhance your stay, consider booking a King room for more spacious accommodations, and be mindful that parking incurs an additional fee. If club lounge access is a priority, it is advisable to confirm its operating hours in advance, as availability can vary.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance the guest experience. The indoor pool, often described as saltwater, is a popular amenity, praised for being clean, well-maintained, and a fantastic spot for relaxation or family fun, complete with a hot tub or jacuzzi. A spacious and well-equipped fitness center is available for guests to maintain their routines, though some note that the Peloton machines may need repair. The lobby area is frequently highlighted as inviting and a great space for socializing, often featuring a bar. For quick refreshments, a Starbucks or coffee bar is conveniently located on-site, though lines can sometimes be long. The hotel also boasts large banquet rooms and meeting spaces, making it a suitable venue for various events. While the elevators are generally fast, some guests have experienced issues with multiple elevators being out of service, leading to long wait times, and the elevator from the parking garage can be slow and warm. A microwave is available for guest use in the lobby, though not in individual rooms. An outdoor patio with fireplaces provides an additional pleasant space for guests to unwind.

Cleanliness & Room Comfort
Guests consistently describe the rooms as clean and spacious, contributing significantly to a comfortable stay. The beds are a standout feature, frequently praised for being exceptionally comfortable and supportive, often ensuring a restful night's sleep. However, some guests found the pillows too soft or old, leading to neck discomfort. While overall cleanliness is high, a few isolated reports mention issues like hair in the shower or sticky tiles, and some areas are noted as needing renovation. Noise levels present a mixed experience; some guests enjoy the quiet atmosphere, while others report thin walls allowing conversations from adjacent rooms or hallway noise to be audible, and occasional dog barking from pet-friendly accommodations. In-room amenities typically include a coffee maker, a spacious and cold fridge, and a TV. The air conditioning generally functions well, though some guests experienced difficulty achieving desired cool temperatures. Bathrooms are usually clean, but some showers are described as small.

Dining & Food Quality
The hotel offers various dining options, with guest feedback being somewhat mixed. The breakfast buffet is frequently mentioned; most guests found the food quality to be good or even great, with a decent variety, though some considered it overpriced for the offerings, noting issues like dry waffles, powdered eggs, or overcooked meats. The restaurant and bar areas, such as 1906, receive praise for their upscale atmosphere, excellent service, and tasty food starters, with the gumbo being a particular highlight for some. The bar is often described as a pleasant place for relaxation, with friendly and attentive bartenders, though some guests experienced slow service or found the area to be very loud. Room service is available and noted for its speed, but some guests found the food to be overcooked or bland, and the menu selection limited. A convenient on-site coffee bar serving Starbucks is also available, perfect for a quick bite or morning coffee. Overall, while the food can be excellent, some aspects of the dining experience vary.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent choice for guests attending events at the adjacent convention center or exploring the surrounding area. It is situated near various shopping and restaurant options, including the Towne Center, providing ample choices for entertainment and meals. The hotel's position offers easy access to major highways and roads, facilitating travel around the metropolitan area, including relatively short drives to local stadiums. While some guests appreciate the quiet atmosphere due to its slightly removed position, others note that there isn't much within immediate walking distance for quick errands beyond the convention center. Parking is available on-site, typically in a ramp, and is generally described as ample, well-lit, and secure, though it comes with an additional daily fee. Some guests found the process of getting from the parking garage to the lobby via multiple elevators somewhat confusing or inconvenient.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature, contributing significantly to a positive guest experience. Many guests highlight the attentive service provided across all levels, from the front desk to housekeeping and restaurant staff, noting their professionalism and willingness to go above and beyond. The check-in process is generally described as quick and efficient, though some guests experienced delays with rooms not being ready on time, or felt pressured by upselling attempts. Housekeeping service receives mixed feedback; while some guests found their rooms always clean and well-maintained, others reported issues such as missed cleanings or unmade beds. The hotel's pet-friendly service is appreciated by many, though some guests noted challenges with finding suitable outdoor areas for pets. Overall, the dedication of the staff to providing excellent customer comfort is a recurring theme.

Additional Information
Guests frequently mention the hotel's direct connection to the convention center, making it exceptionally convenient for event attendees and business groups. The hotel operates a pet-friendly policy, which is appreciated by many, though it comes with an additional pet surcharge, and some guests found it challenging to locate suitable outdoor areas for their animals. Feedback regarding the Club Lounge is mixed; while some guests paid for access expecting amenities, they found it closed or inaccessible, with no clear hours provided on the website, leading to disappointment and a lack of compensation. For those part of a rewards program, benefits like room upgrades are sometimes noted. Guests should be aware of various unexpected fees beyond the room rate, including charges for parking and Wi-Fi, which can add to the overall cost. Some guests also noted that certain aspects of the hotel's decor or room features, such as wallpaper or bathroom tiles, appear outdated, suggesting a need for further renovation. Despite this, many rooms offer great views from higher floors.