Sheraton Parkway Toronto North Hotel & Suites

This hotel offers a comprehensive and vibrant experience, distinguished by its extensive convention facilities and its integration into a large multi-use complex that provides a wide array of on-site amenities. Guests consistently highlight the spacious and clean rooms, the exceptional staff service, and a convenient location near major highways and diverse dining options, making it a memorable choice for many. It is an ideal choice for business travelers attending conferences, families participating in sports events, and event attendees seeking a comprehensive venue with everything under one roof. To enhance your stay, guests should be aware that some shared recreational facilities might be busy or require a walk through connected properties, and while parking is free, it can be challenging to find a spot close to the entrance during peak times, so planning ahead is advisable.

Facilities & Amenities
The hotel provides a wide range of facilities and amenities that enhance the guest experience. Many appreciate the convenience of an on-site Starbucks, perfect for morning coffee or quick snacks. The extensive convention center makes it a popular choice for large events. Guests can enjoy recreational options including an indoor pool, a game and sports area with basketball and ping pong, a well-equipped gym, racquetball courts, a hot tub, and a sauna. However, some guests noted that the main pool and other recreational facilities are shared with an adjacent property, which can lead to them being crowded or requiring a longer walk to access. While free Wi-Fi is available, some guests experienced occasional issues with elevator functionality.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness and the comfort of its accommodations. Rooms are frequently described as spacious, luxurious, and often newly renovated, providing a pleasant stay. The comfortable beds and high-quality linens contribute to a restful night's sleep, and the bathrooms are consistently praised for being large, clean, and modern. However, some guests noted that certain rooms appeared dated or had poor lighting. Issues with pull-out couches were occasionally reported, including uncomfortable mattresses or layouts that hindered room access. While most found the rooms quiet, some experienced noise levels from hallways or neighboring rooms due to thin walls. Minor cleanliness issues, such as dust or stains, were occasionally mentioned, and some guests noted the absence of microwaves in rooms.

Dining & Food Quality
The hotel’s dining options receive considerable praise from guests. The breakfast is frequently described as excellent, offering a wide variety of choices, including hot items, and is often highlighted as being "beyond a typical continental breakfast." Guests with club level access particularly enjoy the extensive food and drink offerings, which include hot appetizers, salads, sandwiches, and desserts. The on-site restaurant is commended for its delicious food and attentive service, while room service is also noted as being efficient and high-quality. The presence of a Starbucks in the lobby is a popular convenience for many. While most feedback is positive, some guests found the breakfast expensive or experienced occasional slow service and minor concerns regarding food safety practices or dirty glassware.

Location & Accessibility
The hotel boasts a convenient location that is highly valued by guests, offering easy access to major highways such as the 404 and 407, which facilitates travel to the airport and other parts of the city. Its proximity to a wide array of restaurants and shopping options, many within walking distance or a short drive, is a significant advantage. This makes it an excellent base for exploring the area or attending events and tournaments. However, some guests noted that the immediate neighborhood can feel somewhat bleak or less walkable due to heavy traffic. While parking is free and ample, with both outdoor and underground options, finding a spot close to the main entrance can be challenging during peak times, and some found the underground lot to be less secure or to have tight spaces.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness, significantly contributing to a positive guest experience. Many reviews highlight the staff's helpfulness and their willingness to go above and beyond to accommodate requests and resolve issues promptly. Guests appreciate the quick check-in process and the welcoming demeanor of front desk personnel. Specific mentions of excellent service are common across various departments, including the club lounge, restaurant, and housekeeping. The staff are frequently described as efficient, caring, and dedicated to ensuring guest satisfaction. While the vast majority of feedback is positive, a few isolated incidents of unresponsive staff or inconsistent service were reported, particularly concerning specific room maintenance issues or noise complaints.

Additional Information
Guests should be aware of a daily amenity charge which, while sometimes seen as an extra cost, can often be waived if food or drink purchases are charged to the room. The hotel is a popular venue for events and tournaments, which can sometimes lead to increased noise levels from children or groups in the hallways, especially during evenings. Access to some shared recreational facilities may involve a considerable walk through connected properties, which can be confusing for first-time visitors. Many guests noted the absence of microwaves in the rooms, which can be an inconvenience for longer stays or families. Furthermore, while EV charging is available nearby, it is not exclusively for hotel guests and can be limited, requiring guests to seek alternatives.