Sheraton Salt Lake City Hotel

The hotel's beautiful and tasteful architecture, built around a gallery, featuring a charming indoor garden with a fireplace, creates a unique and welcoming ambiance. Guests consistently highlight the hotel's central location in downtown Salt Lake City, making it an excellent base for exploring the city's attractions. The friendly and professional staff are frequently praised for their helpfulness, contributing significantly to a positive stay. Most guests find the rooms spacious and clean, with comfortable beds ensuring a restful experience. While the breakfast buffet receives mixed reviews, its availability is noted. This hotel is particularly well-suited for sightseers and business travelers due to its prime location and conference facilities, and also accommodates families attending events and pet owners with its accommodating policy. To enhance your stay, be aware of the daily parking fee and consider requesting a room away from high-traffic areas for a quieter experience.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience and relaxation. A popular feature is the Starbucks located directly in the lobby, providing easy access to coffee and quick bites, complemented by a well-stocked gift shop. For wellness, guests can enjoy a comprehensive fitness center, a refreshing outdoor pool nestled within the charming courtyard, and a relaxing spa area with a hot tub. The hotel's concierge lounge is frequently praised for its well-maintained environment and quality food and snacks, offering a valuable perk for eligible guests. While free Wi-Fi is available and generally fast, some guests have reported occasional issues with connectivity or streaming. The lobby itself is often described as welcoming and beautiful, featuring large fireplaces that create a cozy atmosphere. However, some guests note that the hotel's overall condition and hallways appear dated, with some finding the latter dark and maze-like. The availability of ice machines and vending machines adds to the convenience, though isolated reports of them being out of order exist.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness and spaciousness of the rooms, often describing them as spotless and well-maintained. The comfortable beds and high-quality linens are consistently highlighted, contributing to a restful night's sleep. Many rooms feature a balcony, offering guests the opportunity to enjoy fresh air and city views, though some views may be obstructed or face noisy areas. The bathrooms are generally found to be spacious and clean, equipped with good amenities, and some have been recently updated with large walk-in showers. However, feedback on room comfort is mixed regarding noise levels; some guests experience significant street noise, parking lot noise, or disturbances from adjacent rooms and hallways, while others find their rooms quiet. Recurring issues include dated fixtures, low water pressure or calcified shower heads, and occasional toilet malfunctions. The air conditioning system is sometimes noted for being noisy or ineffective at cooling the room sufficiently. A common point of contention is the absence of a microwave in the rooms, which many guests desire for convenience.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. The breakfast buffet is frequently mentioned, with many praising its delicious selection and the attentive service provided by the staff. Some guests highlight the quality of the coffee and the array of choices available. However, a notable number of reviews describe the breakfast as expensive, with limited options, and occasionally report issues such as long waits, dirty plates, or a lack of fresh, made-to-order items. The main restaurant is generally considered to offer good food, with some guests enjoying the ambiance and bar offerings, and conference attendees often commend the quality of the catered meals. Conversely, several guests advise skipping the restaurant due to perceived lackluster service, limited menus, or high prices, with some even reporting specific issues like incorrect orders. Room service is available and generally receives positive remarks for its promptness and taste. The concierge lounge also provides a breakfast and evening snack service, which is appreciated by guests for its quality and convenience. Additionally, complimentary cookies, lemonade, and coffee are often available in the lobby, a thoughtful touch enjoyed by many.

Location & Accessibility
The hotel's central location in downtown Salt Lake City is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions, restaurants, and shops, including the Salt Palace Convention Center and the City Creek area. Its proximity to the light rail station and an easy drive to the airport further enhance its accessibility for various travelers. This makes it an ideal base for exploring the city, as well as for those visiting for skiing or snowboarding. However, the parking situation is a frequent topic of discussion. While ample parking spaces are available, guests often express frustration over the daily parking fee, which is not always clearly disclosed at booking. Some also note that the parking lot can involve a long walk to the lobby and lacks security or shade. Additionally, some guests have raised concerns about the immediate surrounding area, mentioning the presence of homeless individuals nearby, which can impact the perception of safety, particularly at night.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, professionalism, and attentiveness. Guests frequently commend the front desk team for their welcoming demeanor, quick check-in process, and willingness to assist with requests and provide local information. Many reviews highlight specific instances of staff going above and beyond to ensure a pleasant stay. The housekeeping team is generally appreciated for maintaining clean rooms and being responsive to guest needs. However, a significant and recurring concern involves housekeeping staff entering rooms without announcement, sometimes even when guests are still occupying them, which has led to feelings of discomfort and a lack of security for some. While management has acknowledged this as a known issue, it remains a point of frustration for several guests. Despite this, the overall sentiment towards the service provided by the hotel team, including those in the restaurant and lounge, remains largely positive, with many guests noting their helpfulness and dedication.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, with some appreciating the dedicated courtyard areas for pets. For those with specific needs, the hotel offers unique double floor rooms, providing extra space. Guests should be aware that while the hotel recognizes rewards program benefits, some elite members have expressed disappointment regarding the inability to secure late check-out despite their status. The property also features a hair salon in the basement and a well-regarded gift shop on-site. Complimentary cookies and lemonade are often available in the lobby, adding a welcoming touch. While the hotel is frequently used for conference and event hosting, guests should note that microwaves are generally not available in individual rooms, and the hotel has specific check-in requirements regarding cardholder identification. Some guests have also observed that the hotel's sprinkler system can be seen wasting water in the parking lot, which is a point of concern for environmental consciousness.