Sheraton Sao Paulo WTC Hotel

This hotel is highly regarded for its excellent suitability for corporate events and its direct integration with a luxurious shopping mall, offering unparalleled convenience for guests. It is particularly well-suited for business travelers attending conferences or meetings, as well as event attendees seeking a comprehensive experience. Many guests appreciate the hotel's commitment to service and the comfortable accommodations. For those planning a stay, it is advisable to inquire about the availability of recently renovated rooms to ensure a more modern experience, and to be aware of potential noise from large-scale events held on the premises.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The fitness center is consistently praised for being spacious and well-equipped with modern machines. While there is an outdoor pool, many guests note that it is not heated, making it too cold for use unless the weather is very warm; some also reported issues with its cleanliness. The executive lounge receives varied comments, with some finding it to be of poor quality. Guests frequently mention issues with room lighting, noting a lack of warm or low-luminosity options, and difficulties with the air conditioning system, which can be hard to regulate. Some guests also reported inconvenient experiences with the elevators, including getting stuck.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as spacious and comfortable, featuring high-quality beds and linens that ensure a restful sleep. However, some guests noted that the hotel's age is apparent, with mentions of dated decor, old carpets, and a need for renovation in some areas, occasionally leading to a musty smell. Bathrooms receive mixed reviews; while some are described as large with soaking tubs and glass showers, others are considered old, lacking modern features like bidet hoses, or experiencing issues like poor shower pressure or leaks. Noise from adjacent rooms, including running water and banging doors, is a recurring complaint, as is noise from hotel events. In-room amenities like coffee makers are notably absent, and some guests found the televisions to be outdated with no smart TV capabilities or USB ports.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive high praise from most guests, who describe it as excellent, varied, complete, and delicious, with fresh options and good coffee. The cheese bread is a particular highlight for many. However, some guests found the breakfast to have limited personalized options and less variety than expected for a hotel of this caliber. The hotel's restaurant and lobby bar are generally well-regarded for their quality and atmosphere, offering good menus. Room service is also noted for being efficient and providing good food.

Location & Accessibility
The hotel's central location is a significant advantage, making it highly convenient for business travelers and event attendees. Its direct connection to a luxurious shopping mall provides easy access to a wide array of restaurants, supermarkets, and shops. Guests appreciate being within walking distance of key business centers and having access to public transportation. While the location is ideal for its proximity to amenities, some guests noted that the surrounding area can experience significant traffic, which might impact travel times. Parking is available, though specific details on cost or type are not consistently provided in reviews.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, attentiveness, and professionalism. Many commend the impeccable support provided by the team, from the reception to housekeeping. The check-in and check-out processes are generally described as quick and efficient, though some guests experienced delays or issues with payment blocks. Housekeeping is often praised for being thorough and dedicated, ensuring rooms are clean and well-maintained. The concierge service is noted as fantastic and highly supportive. Event staff also receive commendation for their sensational assistance. However, a few guests mentioned a language barrier, noting that some staff primarily speak Portuguese or Spanish and rely on translation apps.

Additional Information
Guests should be aware that the hotel is undergoing renovations, with some floors featuring newly designed rooms, while others retain an older aesthetic. This can lead to varied experiences depending on the assigned room. A significant concern raised by some guests relates to large-scale events, particularly the New Year's Eve celebration, which received strong negative feedback regarding disorganization and food running out. Some guests also reported issues with a high security payment block on their credit cards during check-in, which was not always promptly released. A few isolated but impactful incidents included the hotel experiencing a water outage, causing significant inconvenience to guests.