Sheraton Senggigi Beach Resort

This resort offers a truly relaxing escape, distinguished by its direct beach access and the consistently praised exceptional staff who go above and beyond to ensure a memorable stay. Its established, old-school charm, coupled with lush tropical gardens and a magnificent pool area, creates a tranquil paradise. The hotel is an ideal fit for families seeking a fun and engaging environment with dedicated kids' activities and a child-friendly pool, while couples will appreciate the quiet, romantic ambiance and stunning sunset views. Sightseers find it a convenient base for exploring Lombok and arranging trips to the Gili Islands. For those planning long-term stays, the hotel's well-maintained facilities and attentive service provide a comfortable home away from home. To enhance your visit, consider requesting one of the recently renovated rooms for a more modern feel, and be sure to explore the diverse dining options available both on-site and at nearby local restaurants.

Facilities & Amenities
The resort boasts an impressive array of facilities and amenities designed for relaxation and enjoyment. The swimming pool is a major highlight, described as large, beautiful, and impeccably clean, featuring various depths suitable for all ages, a fun water slide, and a convenient swim-up bar. Guests appreciate the ample supply of bottled water in rooms, often provided in large gallon dispensers, and the availability of water dispensers in corridors, promoting sustainability. For those seeking wellness, an adequate gym is available for light exercise, though some equipment may be older. A tranquil spa offers a range of treatments for ultimate relaxation. The hotel also provides stable Wi-Fi throughout the property, ensuring connectivity. Unique features include a charming turtle and cat sanctuary, and a variety of kids' activities and a kids' club to keep younger guests entertained. Ample parking space is provided for guests, and additional conveniences like ice machines and vending machines are on hand.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, though with recurring mentions of the rooms being somewhat dated or old. Despite their age, many guests find the rooms spacious, comfortable, and consistently clean and well-maintained. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep, complemented by high-quality linens. Standard in-room amenities include bath amenities, tea and coffee facilities, and a hairdryer. Many rooms feature a balcony or terrace, offering pleasant views. However, some guests have noted issues such as a musty smell or mold, particularly in older sections, and occasional presence of ants. A few reviews mention dim lighting and unstable water temperature in showers, while others experienced noise from outside events or adjacent rooms. Despite these minor concerns, the overall sentiment is that the rooms provide a comfortable stay, especially given the hotel's established charm.

Dining & Food Quality
Dining and food quality at the resort receive widespread praise, particularly the breakfast buffet. Guests consistently highlight the extensive spread and wide variety of options, catering to diverse tastes with selections ranging from local Indonesian dishes to Asian, Indian, and Western cuisine. Popular features include fresh fruits, an eggs station, and delightful crepe and waffle stations. The coffee served at breakfast is also frequently commended. The hotel offers multiple on-site restaurants, including Kebun Anggrek for breakfast, and Bawang Putih and Senja for lunch and dinner, which serve good quality food in generous portions. Some guests enjoyed themed dinners and found the room service to be efficient. While most experiences are positive, a few guests reported slow service at restaurants or felt that some food items did not fully meet the expectations for a high-star hotel. The bar, especially the swim-up option, is noted for serving good cocktails, often with happy hour promotions.

Location & Accessibility
The resort's location and accessibility are significant advantages for many guests. It boasts direct beach access to Senggigi Beach, offering a beautiful and often private beachfront experience, perfect for sunset views and leisurely walks. The hotel is conveniently situated within easy walking distance to numerous restaurants, bars, and shops along the main road, as well as an art market. Its proximity to the port makes it an excellent base for arranging tours to the Gili Islands and other local attractions. For guests arriving by car, ample parking space is available. Transportation can be easily arranged through the hotel, or by using local services like Bluebird taxis and Grab, with a dedicated Grab pickup/dropoff point just outside. However, it is important to note that the hotel has no elevators, which can pose a challenge for guests with mobility issues or seniors, as there are many stairs throughout the property, including to rooms and some dining areas.

Staff & Service
The staff and service at the resort consistently receive overwhelming praise from guests, often cited as the highlight of their stay. Reviewers describe the team as exceptional, friendly, helpful, attentive, warm, and genuine, frequently going above and beyond to ensure guest satisfaction. From the front desk to housekeeping, restaurant staff, and pool attendants, every interaction is met with professionalism and a welcoming smile. Guests appreciate the staff's willingness to accommodate requests, whether it's arranging tours, assisting with medical needs, or simply providing thoughtful gestures like fresh flowers or fruit baskets. While most experiences with check-in are smooth, a few guests noted it could be slow at times. The efficiency of housekeeping in maintaining clean rooms and the attentiveness of restaurant staff are frequently highlighted. The overall sentiment is that the dedicated team creates a truly memorable and comfortable experience, making guests feel valued and cared for throughout their visit.

Additional Information
The resort maintains a relaxing and quiet atmosphere, embodying an old-school charm that many guests find appealing, often described as a tropical paradise. While the property is acknowledged as being older (dating back to 1991), there are ongoing efforts for renovation, with some rooms already updated to a more contemporary style. Guests who are Marriott Bonvoy members often appreciate the benefits received, such as room upgrades and discounts on food and beverages. The hotel demonstrates a commitment to sustainability through initiatives like providing water dispensers and conducting regular beach clean-ups. A unique feature is the on-site turtle and cat sanctuary, though some guests have expressed concerns regarding the captivity of the turtles. The hotel also hosts various activities and events, such as New Year's banquets with fireworks, and offers convenient services like airport transfers. It's noted that the hotel's design, with its use of wood and mature gardens, contributes to its distinctive and timeless appeal.