Sheraton Sioux Falls Hotel & Convention Center

This hotel is highly regarded for its exceptional staff service and prime location, offering direct indoor access to the adjacent convention and event facilities, making it a signature feature. It is an ideal choice for event attendees such as concert-goers and convention participants, as well as business travelers and families seeking convenience. Guests consistently highlight the overall cleanliness and the welcoming atmosphere. To enhance your stay, it is advisable to inquire about rooms located away from the central lobby area to minimize potential noise from the bar, especially during busy evenings, and be aware that parking can be challenging during large events.

Facilities & Amenities
The hotel features a visually appealing lobby area with a distinctive waterfall and a popular bar, which many guests find to be a pleasant gathering spot. However, the open design of the central area can lead to significant noise levels echoing into rooms, particularly on higher floors and during weekend events. A pool is available and generally described as warm, though there is no hot tub. A fitness center is also provided, with some guests appreciating its 24/7 accessibility. While a mini-fridge is typically found in rooms, a microwave is usually located in common areas near elevators. Parking can be problematic, especially when large events are taking place, as the hotel lot may fill up. A convenient shuttle service is offered to the airport and downtown areas, which is highly valued by many.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed; while many reviews praise the hotel and rooms as clean, a notable number report issues such as stained bedding, dirty carpets, uncleaned bathrooms, and even cobwebs. The comfortable beds and pillows are frequently highlighted as positive aspects, ensuring a restful sleep for most. However, the room condition can vary, with some areas appearing dated or in need of renovation, including worn carpets, peeling paint, and malfunctioning bathroom fixtures like faucets and shower drains. Noise levels from the lobby bar and adjacent rooms are a recurring concern, impacting sleep for some guests. Additionally, issues with air conditioning and heating have been reported, with rooms sometimes being too warm or experiencing heating failures.

Dining & Food Quality
The hotel offers a restaurant and bar on the first floor, which are generally well-received for their atmosphere and the quality of their drinks. The bar staff are often commended for their friendliness. However, opinions on the food quality are varied; some guests find the restaurant food to be quite good, while others describe it as inconsistent or disappointing, particularly for room service. The breakfast buffet receives mixed reviews, with many guests noting it is not included in the room rate and can be expensive for the offerings provided, which some describe as basic, lukewarm, or lacking variety compared to other hotels. Some guests also report issues with breakfast service and food replenishment during busy periods.

Location & Accessibility
The hotel's central location is overwhelmingly praised, especially its direct indoor connection to the Denny Sanford Premier Center, Convention Center, and arena. This allows guests attending concerts, sports events, or conferences to easily walk to their venues without going outside, which is a significant convenience. The hotel is also conveniently located near the airport, with a complimentary shuttle service providing easy transfers. While the hotel is somewhat removed from downtown attractions, the shuttle service helps bridge this gap. However, parking can be a notable challenge, particularly during large events, as the hotel's lot often fills up, leading to difficulties for guests trying to park.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight positive interactions with front desk personnel, bar staff, and shuttle drivers, noting their willingness to go above and beyond to assist. The check-in process is generally described as smooth and efficient, though some guests have experienced delays or issues during peak times, such as large events. Specific services like the airport shuttle and pet-friendly service are appreciated. While the vast majority of feedback on staff is positive, a few guests have reported isolated instances of unhelpful or rude interactions, but these are exceptions to the overall positive sentiment.

Additional Information
A significant recurring issue mentioned by guests is the hotel's tendency to overbook, leading to situations where rooms are not available upon arrival, even for guests with confirmed reservations. This has caused considerable frustration for some. Guests should also be aware that a charge, typically for a water bottle, may be applied to their bill. The hotel has been undergoing some remodeling, suggesting ongoing efforts to update facilities. For loyalty program members, room upgrades and access to the executive lounge are noted benefits, though the lounge's services, particularly on weekends, have received mixed reviews. Some guests have also reported inconsistent housekeeping practices, including early morning knocks and missed room cleanings.