Shoreham Hotel

The hotel's unbeatable central location stands out as its signature feature, positioning guests perfectly for exploring the city. Situated between Fifth and Sixth Avenues, it is an ideal choice for sightseers, tourists, and business travelers who prioritize immediate access to major attractions and convenient transit. Guests consistently praise its proximity to iconic landmarks, making it easy to navigate the bustling city. While the staff generally receives commendation for their friendly and helpful demeanor, recurring themes in guest feedback include the hotel's aging condition and challenges with certain facilities. To ensure a smoother experience, it is advisable for prospective guests to manage expectations regarding in-room amenities, as features like refrigerators and coffee makers are often absent, and to be aware of potential delays due to elevator functionality issues.

Facilities & Amenities
Most guests experienced significant issues with the elevators, frequently noting that only one was operational, leading to considerable wait times, especially during peak hours. The elevators are often described as small, old, and in need of repair. While the hotel offers free Wi-Fi, many reviews indicate that the connection is unreliable or non-existent in guest rooms, forcing some to seek connectivity in hallways or the lobby. A mini-shop in the lobby provides convenience for purchasing snacks and drinks, though some guests found the prices to be high. A gym is available, with some finding it adequate, while others noted issues with equipment. The absence of in-room coffee/tea making facilities and refrigerators is a widespread complaint, with guests often having to pay extra for a fridge or seek beverages elsewhere.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. While some guests found their rooms to be spacious for New York City standards and appreciated the comfortable beds and clean linens, a significant number reported that the rooms appear dated and are in need of renovation. Common complaints include worn carpets, stained furnishings, and general signs of age. Many bathrooms are described as small, with issues like moldy smells, rust in bathtubs, non-closing doors, and limited counter space. The shower pressure is frequently praised as excellent, providing a strong and hot water flow. However, air conditioning units are often reported as noisy or ineffective, and some rooms experience street noise or noise from the hallways due to thin walls, impacting sleep quality.

Dining & Food Quality
The hotel does not offer a complimentary breakfast, but guests can find a mini-shop in the lobby that sells coffee and snacks for purchase. Many reviews highlight the convenience of numerous restaurants and coffee shops located within easy walking distance of the hotel, offering a wide variety of dining options for all budgets. The on-site restaurant, White Olive, receives positive mentions for its food quality, wine selection, and customer care, with some guests praising it as a brilliant dining experience. However, some also note that the restaurant can be quite expensive. Overall, while the hotel itself has limited dining facilities, the surrounding area provides ample choices for meals and beverages.

Location & Accessibility
The hotel's central location is consistently lauded as its strongest asset, placing guests within easy walking distance of many iconic New York City attractions. It is conveniently situated between Fifth and Sixth Avenues, offering quick access to Central Park, Times Square, Rockefeller Center, Carnegie Hall, and various shopping and dining establishments. Guests appreciate being close to multiple subway stations and bus stops, making city-wide travel highly accessible. The street itself is often described as safe and relatively quiet, providing a pleasant retreat from the city's hustle. While the hotel does not have its own dedicated parking, guests frequently mention using nearby parking garages or parking apps to find suitable options, though costs can be high.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by the front desk team, who are often commended for their willingness to assist with requests, provide local recommendations, and ensure a smooth check-in and check-out process. The luggage storage service is frequently appreciated, allowing guests to explore the city before check-in or after check-out. Housekeeping is often described as thorough and responsive, ensuring rooms are kept clean and well-stocked with towels. While most interactions are positive, a few guests reported instances of unhelpful or disengaged staff, particularly when addressing persistent room issues like non-working amenities.

Additional Information
A recurring point of feedback concerns the hotel's deposit policy, with many guests reporting significant delays in receiving their refunds, sometimes extending for weeks or even months after check-out. Guests should also be aware that in-room amenities such as refrigerators and coffee makers are typically not provided and may incur an additional charge if requested. The hotel is frequently described as an older building that is showing its age and is in need of significant renovation and maintenance, particularly regarding its common areas and room decor. Despite these points, some guests find the hotel offers good value for its prime location, especially for those who prioritize accessibility over luxury amenities.