Silva Beach Hotel

The hotel is celebrated for its unique Cretan village design, featuring charming pathways and gardens that create a distinctive atmosphere. Guests consistently highlight the friendly staff, delicious food, and excellent location as key strengths. The property is ideal for couples and retired travelers seeking a relaxing getaway, as well as sightseers and families looking for convenience and a welcoming environment. To enhance your stay, it is advisable to be aware of the hotel's terraced layout, which includes numerous steps, particularly if you have mobility issues. Many guests also recommend taking advantage of the all-inclusive option for a comprehensive experience.

Facilities & Amenities
The hotel offers a range of facilities, including two pools, one of which is a saltwater pool and the other a freshwater pool, providing options for different preferences. While most guests found the pool areas clean and well-maintained, some noted that the sun loungers were often reserved early in the morning. The spa receives widespread praise for its tranquil atmosphere, professional staff, and excellent massage treatments, offering a truly relaxing experience. The hotel also provides direct beach access, though the shoreline is described as rocky rather than sandy. Rooms are equipped with essential amenities such as a kettle, fridge, and TV. Most guests found the Wi-Fi reliable, though a few reported slow speeds.

Cleanliness & Room Comfort
Guests generally report that the rooms are clean and well-maintained, with daily housekeeping and regular towel changes. The beds are comfortable, ensuring a restful sleep for most visitors. While the rooms are spacious, some guests noted that the decor is a bit dated and could benefit from refurbishment, with occasional mentions of worn fixtures or stained fabrics. The bathrooms are frequently described as small, particularly the shower cubicles, which some found restrictive. Regarding noise levels, feedback is mixed; some rooms are quiet, while others, especially those near main roads or entertainment areas, can experience significant noise, particularly at night.

Dining & Food Quality
The buffet restaurant is a major highlight, offering a wide variety of dishes for all meals, with many guests praising the food quality and freshness. The selection often includes local specialties and themed nights, such as an Asian corner. Most guests found the food delicious, though some mentioned it could be repetitive or occasionally served at a cooler temperature. The hotel also features specialty dining options, including an Italian restaurant and a burger bar, which are popular choices for a change of pace. While the drinks selection is generally good, some guests noted that certain popular cocktails and imported beverages incur extra charges, and that paper cups are sometimes used for drinks.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of numerous shops, bars, and restaurants. Its proximity to the harbour and the main street makes it convenient for exploring the surrounding area. Parking is typically available nearby for those arriving by car. However, a significant aspect of the hotel's design is its terraced layout, which involves many steps and uneven pathways. This can pose challenges for guests with mobility issues or those who prefer flat terrain, as navigating the resort requires frequent use of stairs and sloped, stone-paved areas.

Staff & Service
The staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their warm welcome, efficient quick check-in process, and willingness to assist with various requests. From the bell service upon arrival to the diligent housekeeping and restaurant teams, the staff's dedication to guest satisfaction is a recurring theme. While there were isolated instances of less friendly interactions reported by a few guests, the overwhelming majority of reviews commend the staff for their professionalism and positive attitude, contributing significantly to a pleasant stay.

Additional Information
Guests opting for the all-inclusive package should be aware of certain extra charges that apply, such as a daily fee for the safe deposit box in the room. Additionally, some specific drinks and all beverages ordered after 11:00 PM are not included in the package. The hotel often provides thoughtful touches, such as a cold plate and water in the fridge for late arrivals. Many repeat guests appreciate the hotel's recognition of their loyalty, sometimes receiving small tokens of appreciation. It is also noted that smoking is permitted in most outdoor areas, which some guests found less desirable.