Sky Tree Hotels

The hotel is widely recognized for offering exceptional value for its price point, making it a popular choice for budget-conscious travelers and those seeking an affordable yet comfortable stay. Many guests, including travel nurses and families, find it to be a reliable option for both short visits and extended stays. While undergoing renovations, the property maintains a generally clean environment with comfortable accommodations. The staff consistently receives high praise for their friendly and helpful demeanor, contributing significantly to a positive guest experience. The presence of an indoor heated pool and hot tub is a notable feature, though their availability is often impacted by ongoing updates. To ensure a smooth stay, guests are advised to confirm the operational status of the pool and hot tub prior to arrival and to be aware of the hotel's deposit policy, as its terms may vary.

Facilities & Amenities
The hotel features an indoor heated pool and a hot tub, which are frequently highlighted as attractive amenities, especially for families. However, numerous guests have reported that these facilities are often closed for renovation or maintenance, leading to disappointment. While some reviews mention a fitness center, its condition and availability are not consistently praised. Guests appreciate the convenience of free Wi-Fi throughout the property, ensuring connectivity. There are also mentions of vending machines and ice machines for quick refreshments. Some guests have noted issues with the elevator, including long waits or temporary malfunctions. A laundry room is available, adding convenience for longer stays. The ongoing renovation work is visible in various areas, impacting the full functionality of some amenities.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is mixed, with many finding their accommodations clean and well-maintained, while some report issues such as sticky substances on carpets, uncleaned areas, or a persistent stuffy or sour odor. The beds are consistently praised for being comfortable, often described as having soft pillow-top mattresses, ensuring a restful night's sleep. However, some guests have experienced problems with bathroom facilities, including clogged tubs and sinks, low water pressure in showers, and unlatched or damaged doors. Noise levels can be a concern, with reports of hall traffic noise and occasional road noise impacting tranquility. While air conditioning units are generally quiet and effective, some guests noted issues with loose electrical plugs and non-functional coffee makers or televisions.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives varied feedback from guests. Many appreciate the convenience and the range of hot items available, such as sausage, eggs, biscuits and gravy, and waffles. Some guests find the quality acceptable for a free offering, while others express significant disappointment, describing the food as "inedible" or poorly prepared, with issues like boiled sausage and watery gravy. The coffee and juice machines are frequently mentioned as being out of order or providing low-quality beverages, with some guests noting a lack of variety in options like cereal, yogurt, or fruit. The breakfast area itself is generally described as spacious and pleasant. Overall, while it provides a convenient start to the day, expectations for the breakfast variety and food quality should be tempered.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. While it offers easy access to the freeway and is conveniently situated near various restaurants and the Expo Center, many reviews express concerns about the immediate surrounding area, describing it as "not the safest looking" or "run down." Some guests have reported feeling uneasy due to the presence of individuals perceived as suspicious in the parking lot and surrounding vicinity, with one instance of vehicle damage. Despite these concerns, the hotel itself is generally considered secure, with measures like key card access to entrances. Parking is available on-site, though its condition in certain areas has been noted. The proximity to major roadways makes it a practical stop for travelers, but awareness of the neighborhood context is advised.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, and attentiveness. Many reviewers highlight the quick check-in process and the staff's willingness to address concerns and accommodate requests, even in challenging situations. Housekeeping services are generally appreciated for maintaining clean rooms, though some guests have noted issues with "do not disturb" policies or inconsistent service. The presence of on-site security is mentioned, contributing to a sense of safety, although some interactions with security have been described as overly assertive. Overall, the dedication of the staff to providing good service is a recurring theme, often cited as a major positive aspect of the stay, despite other potential drawbacks of the property.

Additional Information
A significant point of contention for many guests is the $100 deposit required at check-in, which is often not clearly communicated prior to booking. Guests report that this deposit, if paid by card, can take anywhere from 7 to 10 days to be refunded, causing frustration. If paid in cash, guests must wait for a room inspection. The hotel is currently undergoing extensive renovations, which, while promising future improvements, frequently result in closed facilities like the pool and hot tub, and visible construction work, sometimes causing noise or mess. Some guests have also noted an early check-in fee and issues with key card functionality for rooms and side entrances. The property is described as an older building under new management, with ongoing efforts to update and improve the guest experience.