Skyline Hotel & Waterpark

The hotel's signature feature is its direct indoor access to a large waterpark, making it an ideal choice for families with young children and sports teams seeking a fun-filled getaway. Guests consistently highlight its convenient location within walking distance of major attractions and its family-friendly atmosphere, enhanced by unique indoor courtyards that host evening movie nights. This setup is particularly well-suited for kids who enjoy active play and easy transitions between the hotel and entertainment. While the property offers a lively environment, some aspects of the rooms and general upkeep receive mixed feedback, with many noting the dated decor. To ensure a more comfortable stay, guests are advised to consider bringing their own pillows and a sound machine to mitigate potential noise. Additionally, it is recommended to clarify parking arrangements upon arrival, as this can sometimes be a point of confusion for new guests.

Facilities & Amenities
The hotel's most prominent amenity is its indoor waterpark, directly accessible via a skywalk, which is a major draw for families. Guests appreciate the unique courtyards located within the hotel, providing open spaces for children to play and serving as venues for evening movie nights. While Wi-Fi is available, some guests reported intermittent signal issues. A common point of feedback is the lack of microwaves in individual rooms, with only a communal one available, often leading to queues. The elevator system is noted by some as being slow and limited in its reach to all floors. Rooms are equipped with a coffee maker, though creamer is not always provided. Many guests expressed dissatisfaction with the televisions, citing issues with functionality, outdated features, and a lack of modern connectivity like USB ports. Additionally, some ice machines and vending machines were found to be out of order, and luggage carts were sometimes in disrepair.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with a significant number describing accommodations as outdated and in need of renovation. While some found their rooms to be clean and spacious, many reported issues such as stains on carpets and furniture, hair in bathrooms, and a persistent musty smell. The beds are a frequent point of contention; most guests found them to be uncomfortable, citing issues with lumpy mattresses and visible springs. Pillows are often described as flat or stiff. A major concern is the high noise level, with constant sounds of children running in hallways and courtyards, and doors slamming, making restful sleep difficult. Temperature control is also problematic, as many rooms are reported to be too hot with air conditioning units that are either ineffective or excessively loud. Bathrooms are often described as small and dingy, with issues like rusty tubs, leaking toilets, and inconsistent hot water supply. Additionally, curtains frequently do not close properly, allowing light to enter the room.

Dining & Food Quality
Guest feedback on dining options primarily centers around the attached Perkins restaurant, which is widely regarded as convenient and offers good quality food. Many guests appreciate the breakfast packages available through the hotel, finding them to be a more reasonably priced option compared to paying full price directly at the restaurant. The breakfast menu is generally well-received, offering a variety of choices. However, some guests encountered issues with meal vouchers included in their packages, noting that offers like "kids eat free" often come with strict time restrictions or are not honored due to restaurant closures or limited hours, leading to disappointment. Beyond Perkins, there are mentions of a food court or snack bar located near the waterpark, providing quick and easy options. Room service is also available and is noted for its prompt delivery when utilized.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, placing guests within easy walking distance of numerous popular attractions. Guests appreciate being able to reach Clifton Hill, the Niagara Falls, various shops, and restaurants without needing to move their car. The direct indoor access to the waterpark via a skywalk is a significant convenience, especially for families. However, parking is a frequent source of frustration for many. It is often described as expensive, with daily rates ranging from $22-26, and the on-site parking garage is noted as being very tight and challenging for larger vehicles. Some guests reported confusion with overflow parking across the street, which sometimes required additional payment. Information regarding parking costs and options is often unclear at check-in, leading to unexpected charges and inconvenience for guests.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, and accommodating, often going above and beyond to resolve issues and ensure a pleasant stay. Specific praise is given for their responsiveness to requests and their professional demeanor. However, the front desk experience receives considerable criticism; many guests report long lines, slow and unorganized processes, and instances of unhelpful or even rude staff. Issues with check-in delays, rooms not being ready, and confusion over charges are frequently mentioned. Housekeeping is sometimes praised for maintaining cleanliness, but other reviews highlight concerns about rooms not being properly cleaned or amenities not being restocked. The effectiveness of security in managing noise levels, particularly from children in common areas, is also a point of mixed opinion. Furthermore, frequent problems with room key cards not working add to guest inconvenience.

Additional Information
Guests should be aware of several important details to manage expectations. The waterpark hours are often limited and can vary, sometimes not aligning with guest expectations, and some visitors noted concerns about the waterpark's cleanliness. Specific waterpark rules include age limits for the hot tub and the requirement to bring your own towels or purchase them. A recurring complaint is the unexpected resort fee or destination fee, which is often not clearly disclosed during booking and can lead to confusion or double charges. While movie nights are offered in the courtyards, the hotel's noise policy regarding quiet hours is frequently not enforced, resulting in constant disturbances from children and slamming doors late into the night. Guests also report persistent issues with room key cards failing to work. For group bookings, the cancellation policy is noted as being very strict. Overall, the value for money is a point of contention, with many feeling the hotel is overpriced given its dated condition.