Sleepwood Hotel

This hotel offers a truly unique and memorable stay, distinguished by its signature wooden interior design that creates a warm, cozy, and stylish atmosphere. Guests consistently praise the hotel's commitment to sustainability, evident in its eco-friendly construction and overall ambiance. It is an excellent choice for couples seeking a romantic getaway, friends traveling together, or nature enthusiasts looking to explore the nearby Hohes Venn nature reserve. The hotel is also notably pet-friendly, making it a great option for those traveling with their furry companions. To enhance your experience, be aware that while the hotel is warm in winter, temperature control can be challenging, and there is no air conditioning for warmer months. Additionally, consider utilizing the complimentary water refill service available at check-in.

Facilities & Amenities
The hotel's design emphasizes natural materials, with a strong focus on its wooden interior. Guests appreciate the availability of free Wi-Fi, though some experienced issues with in-room connectivity, occasionally needing to use common areas. A unique and appreciated amenity is the provision of a water carafe at check-in, allowing guests to refill it with still or carbonated water at any time. However, some guests noted a lack of in-room conveniences such as a refrigerator and facilities for making hot drinks, like a kettle or coffee maker. Storage space was also a concern for some, with comments about insufficient hangers and the absence of a proper closet. For those traveling with bicycles, secure bike storage is available.

Cleanliness & Room Comfort
Guests generally commend the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained. The beds receive mixed but mostly positive feedback, with many finding them very comfortable and conducive to a good night's sleep, though a few found them uncomfortably hard. Rooms are often described as compact yet practical, with clever storage solutions. A recurring issue is the room temperature, which many guests found difficult to regulate, especially in winter when rooms could become excessively warm due to the heating system, and the absence of air conditioning in summer. Noise levels also varied, with some rooms being quiet, while others experienced disturbances from street noise or other guests. The bathroom design is a frequent point of discussion, often described as small, with the shower and toilet in a combined space, leading to wet floors and privacy concerns due to translucent doors and the sink often being located within the main room area. Some also reported issues with mold in the wooden shower walls.

Dining & Food Quality
The hotel's dining options consistently receive high praise. The breakfast is widely lauded as excellent, extensive, and delicious, featuring a good range of fresh products, including cold cuts, cereals, and fresh fruit. Guests particularly appreciate the option to order freshly cooked eggs to their preference. While some noted a limited selection of hot food or perceived the breakfast as expensive compared to local alternatives, the overall sentiment is overwhelmingly positive regarding its quality and variety. The on-site restaurant is also highly recommended for dinner, with many guests describing the food as refined, very tasty, and of high quality. The open kitchen concept, where meals are prepared, adds to the dining experience. It is important to note that the restaurant is typically closed on Sundays.

Location & Accessibility
The hotel boasts a highly advantageous central location in Eupen, placing guests within easy walking distance of the city center, various restaurants, bars, and the train station. Its proximity to the Hohes Venn nature area, just a few kilometers away, makes it an ideal base for nature enthusiasts and hikers. While the hotel does not offer on-site parking, guests report that free parking is often available on the street or in nearby public areas, typically within a short walking distance, though finding a spot can sometimes be challenging, especially late in the evening. The convenient access to public transport, such as the Bushof, further enhances its accessibility for exploring the wider region.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and hospitality. Guests frequently highlight the warm welcome received upon arrival and the staff's accommodating nature, such as allowing early check-in. The team is praised for their attentiveness and willingness to assist with various requests, contributing significantly to a positive guest experience. Specific examples of excellent service include staff providing guidance on local attractions, assisting with electric vehicle charging, and offering support in unexpected situations. The overall impression is that the staff goes above and beyond to ensure guests feel valued and well-cared for throughout their stay.

Additional Information
The hotel is notably pet-friendly, with guests appreciating the warm welcome extended to their dogs, including treats provided in the room and helpful advice on nearby walking areas. A unique aspect of the hotel's design is its strong emphasis on sustainability and eco-friendly construction, with the extensive use of wood creating a distinctive and warm ambiance throughout the property. Guests should be aware that while the hotel offers a Chromecast, some found it difficult to connect. The hotel also provides a specific heating system that circulates warm air along the walls, which, while efficient, can make temperature regulation challenging, especially for those who prefer cooler sleeping environments.