Soho Boutique Hotel

This hotel is highly regarded for its excellent central location, making it a prime choice for exploring the city. Its signature feature is its direct proximity to the famous New York Cafe and easy access to major public transport links, positioning it as an ideal base for sightseers and explorers who wish to navigate the city on foot or by public transport. While many guests appreciate the hotel's value, the overall perception of its star rating is mixed, with some feeling it aligns more with a two or three-star establishment rather than the advertised four. The hotel is particularly well-suited for solo tourists and budget-conscious travelers who prioritize location and basic comfort over luxury. To make the most of your stay, guests are advised to manage expectations regarding room size and condition, and to fully utilize the convenient public transportation options nearby.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. Guests generally find the Wi-Fi to be unlimited and reliable, ensuring connectivity throughout their stay. While a mini-bar or fridge is present in rooms, some guests reported it was empty or not functioning. The presence of a safe is noted, though one review mentioned it was broken. The television in rooms is often described as dated, with limited English-speaking channels and occasional technical issues. Feedback on air conditioning and heating is varied; some found the AC ineffective or the heating constantly on, while others reported no issues. The hotel provides an elevator for access to all floors, and a comfortable lounge area is available for guests, along with convenient luggage storage facilities. It is important to note that the hotel no longer features a dedicated bar, and in-room tea and coffee making facilities are generally absent, with hot and cold drinks only available in the lobby during specific hours.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many reviews describe rooms as small, tiny, or compact, often feeling dated and worn with visible stains on walls and furniture. Some guests reported significant issues with cleanliness, noting dust under beds, unemptied bins, and rooms not being serviced daily, with some even finding hair on pillowcases. Conversely, other guests found their rooms to be clean and comfortable. Bed comfort also varies in reviews; some praise the comfortable beds and good sleep quality, while others mention lumpy pillows or two single beds pushed together that tend to separate. Noise levels are a recurring concern, with reports of street noise, corridor noise, and even construction sounds impacting rest. Bathrooms are frequently described as small, with issues such as sewage smells, mold, leaking showers, and noisy ventilation. The design of some bathrooms, featuring glass doors, also raised privacy concerns for some travelers.

Dining & Food Quality
The hotel's dining experience primarily revolves around its breakfast service, which garners mixed opinions from guests. Many appreciate the breakfast variety, noting a good selection of cereals, fresh fruit, salads, fresh breads, pastries, and hot options like eggs, beans, mushrooms, bacon, and Hungarian sausage, offered on an alternating basis. The coffee served at breakfast is generally well-regarded. However, a significant number of guests found the breakfast to be of poor quality, describing it as "awful" or "cold," with specific complaints about "black boiled eggs" and a broken toaster. Some guests felt the choice was limited or below expectations for a hotel of its supposed star rating. It is consistently mentioned that the hotel's restaurant is exclusively for breakfast, and there is no longer a dedicated bar or in-room dining service available.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, making it exceptionally convenient for exploring the city. Guests highlight its proximity to numerous popular attractions, including the New York Cafe, the Danube River, and various shopping, dining, and nightlife options. The hotel is situated within easy walking distance of many key landmarks and is particularly well-connected to public transportation. Guests appreciate being just a few minutes' walk from metro stations (specifically Line 2) and tram stops (lines 4 and 6), providing excellent access to all parts of the city, including the airport. While the immediate surrounding area is described by some as a "back street" or having a "rough" appearance with occasional noise from nightlife, the hotel itself is generally considered safe and secure. Parking is available, though it is noted to be expensive and with limited spaces, sometimes leading to guests needing to use nearby public parking facilities.

Staff & Service
The hotel staff generally receives positive feedback for their helpfulness and friendliness. Many guests commend the reception staff for being welcoming, accommodating, and providing useful tips for exploring the city. The check-in and check-out processes are often described as smooth, with the added convenience of a lounge area and luggage storage for early arrivals or late departures. However, feedback on staff is not entirely consistent; some guests reported instances of rude or unhelpful reception staff, and issues with credit card details being requested. Housekeeping service also receives mixed reviews; while some guests praise the excellent and consistent cleaning, others experienced rooms not being cleaned daily or having to repeatedly request fresh towels and toilet paper. Overall, the staff's willingness to assist and their pleasant demeanor contribute positively to the guest experience, despite some isolated negative encounters.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. A recurring theme is the discrepancy between the hotel's advertised four-star rating and guests' perception, with many feeling it operates more like a two or three-star establishment. There are mentions of ongoing or planned renovations, with some guests experiencing noise from drilling and hammering during their stay, indicating the hotel is in the process of updating its facilities. Guests should be aware that a deposit is often required upon check-in, with some reporting requests for cash or credit card details, including the CVV. The hotel offers a thoughtful amenity of free hot and cold drinks in the lobby during specific afternoon hours. While the hotel has a pet-friendly policy, some guests noted a high associated fee and a lack of basic pet amenities like bowls. Finally, several reviews highlight poor soundproofing in rooms, leading to guests hearing significant noise from corridors, adjacent rooms, and the street, which can impact sleep quality.