Spa & Wellness Hotel Diament Ustron

This hotel is highly regarded as an excellent choice for families with children, offering a wealth of attractions and animations that keep younger guests thoroughly entertained. Its commitment to providing a fun and engaging environment for kids, including a popular mascot, stands out as a signature feature. Guests consistently praise the attentive and friendly staff, along with the delicious and varied food, particularly the breakfast. While the hotel is ideal for families seeking a lively and activity-filled stay, couples and business travelers also find it suitable, appreciating the comfortable accommodations and professional service. To make the most of your visit, consider requesting a room in the 4-star section for a more modern experience, and be prepared for a vibrant atmosphere, especially during peak family travel times.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The swimming pool is a notable feature, often described as spacious enough for swimming, though some guests find the water temperature to be on the cooler side. The jacuzzi is available for relaxation, but many guests note its small size, which can lead to crowding. A sauna is also present, generally receiving positive feedback for its heat. For those seeking to maintain their fitness routine, a well-equipped fitness center is available. Families particularly appreciate the playroom and kids' club, which provide ample entertainment, though some mention that toys can be incomplete or the area can get messy. Unique attractions like an escape room and laser paintball are highly praised for offering engaging experiences for all ages. While Wi-Fi is available, some guests report inconsistent signal strength within their rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as clean and tidy. However, experiences vary depending on the hotel section, with some 4-star rooms noted as modern and spacious, while others in the 3-star section are described as dated or in need of renovation, with issues like damaged headboards or cracked sinks. Some guests have reported a musty smell or strong chemical odors in rooms and corridors, and occasional cigarette smoke from balconies. Beds are often found to be comfortable, though some mention mattresses that are too soft or separate, creating a gap. Noise levels can be a concern, particularly from children running in corridors or from other guests, especially near play areas. Bathrooms are generally clean, but some fixtures may show wear, and a few guests noted a lack of certain toiletries.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, with the breakfast buffet consistently highlighted as a major strength. Guests praise its variety, freshness, and delicious taste, noting that it is well-replenished throughout serving times. The restaurant, "Atmosphere," is also commended for its tasty dishes, generous portions, and pleasant ambiance, with many guests enjoying the à la carte options. The bar is a popular spot for evening relaxation, offering good drinks and friendly service. While breakfast is a clear favorite, feedback on dinner is more mixed; some guests find it satisfying, but others describe dishes as heavy, salty, or with dried-out meat. A common suggestion is for more diverse children's menu options, as well as a wider selection for specific dietary needs, though the hotel is noted to be accommodating upon request.

Location & Accessibility
The hotel boasts a favorable location, offering beautiful views of the surrounding mountains and the town. It is conveniently situated within a 10 to 20-minute walk from the city center, providing easy access to local attractions. Its proximity to various hiking trails and natural areas, including the Park Leśnych Niespodzianek, makes it an ideal base for outdoor enthusiasts. While the hotel offers parking facilities, guests should be aware that it typically incurs an additional charge, and some have noted that parking can be challenging during periods of high occupancy. The scenic setting allows guests to enjoy the tranquility of nature while remaining connected to urban amenities, making it suitable for both active and relaxed stays.

Staff & Service
The staff at this hotel consistently receive glowing reviews, with guests frequently describing them as friendly, helpful, polite, and professional. The reception team is particularly praised for their efficiency and welcoming demeanor, ensuring a smooth check-in and check-out process. The restaurant and bar staff are also highlighted for their attentiveness and positive attitudes, contributing significantly to a pleasant dining experience. The animation team dedicated to children's activities is highly commended for their creativity and engaging programs, which are a major draw for families. While most aspects of service are excellent, some guests have provided mixed feedback regarding housekeeping, noting that while trash is removed and toilet paper replenished, more thorough cleaning like vacuuming or bathroom scrubbing is not always consistent.

Additional Information
Guests should be aware that the hotel comprises different sections, including 3-star and 4-star accommodations, which can vary in room quality and size. The hotel is well-suited for business events and conferences, offering appropriate facilities. For relaxation, the spa treatments and massages are highly recommended, often described as professional and effective, though booking availability can sometimes be limited. A unique and popular feature is the on-site escape room, which provides an engaging and memorable experience for guests. It's worth noting that items purchased at the hotel's small shop or café can be quite expensive. While the hotel aims to provide a family-friendly environment, some guests have reported noise from other guests, including parties or children, which might impact those seeking a very quiet stay.