Spring Hotel Bitacora

The hotel is a vibrant destination, particularly celebrated for its exceptional entertainment team and outstanding family-friendly facilities, including impressive pools with slides. Guests consistently highlight the hotel's remarkable cleanliness throughout all areas, from rooms to public spaces, noting the constant efforts of the diligent staff. The dedicated staff are frequently praised for their friendly, helpful, and attentive demeanor, going above and beyond to ensure a pleasant stay. This hotel is an ideal fit for families with children seeking an engaging and activity-filled holiday, offering a wide array of activities and dedicated spaces for younger guests. Couples who appreciate a lively atmosphere with options for relaxation in dedicated adult zones also find it appealing. To make the most of your stay, consider arriving early to secure your preferred sunbeds, and be aware that ongoing renovations might cause some daytime noise during the day.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The pools are a major highlight, featuring exciting slides that are a hit with children, alongside a dedicated kids' pool and a tranquil adults-only pool area. Many guests appreciate the heated pools, ensuring comfortable swimming regardless of the weather. The kids' club and playground are well-loved, providing ample entertainment and activities for younger guests, with some also mentioning a soft play area and a game room. For those seeking a more exclusive experience, the UP! rooftop area offers an adults-only pool, jacuzzis, and stunning views, though access often comes with an additional charge. While some guests found the Wi-Fi reliable, others noted occasional issues.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend the overall cleanliness of the accommodations. Many rooms have been refurbished, offering a fresh and modern feel. The beds are often described as comfortable, though some guests noted that they consist of two single beds pushed together, and a few found the mattresses to be quite firm. A common suggestion for improvement is the addition of a full-length mirror and an iron in the room, as these are often missing. While some refurbished rooms include thoughtful amenities like bathrobes and slippers, basic items like a coffee maker or complimentary water are not always provided. Noise levels can vary, with some guests experiencing hallway noise or a constant hum from nearby utility rooms, and others noting disturbance from construction noise during the day.

Dining & Food Quality
Feedback on dining is varied, with many guests praising the extensive breakfast buffet for its wide selection, including fresh orange juice and a dedicated barista coffee station. The buffet generally offers a good variety of dishes for lunch and dinner, with popular show cooking stations and a pasta station. However, some guests found the food to be repetitive, lacking in taste, or noted that the buffet could be slow to be replenished, leading to empty trays. The pool bar food is often described as good, offering quick service for snacks. The all-inclusive drinks package is appreciated for including premium brands and cocktails, but many guests experienced significant delays at the bar due to understaffing, and some were frustrated by a two-drink limit per order.

Location & Accessibility
The hotel boasts a highly central location, making it incredibly convenient for guests to explore the surrounding area. It is within easy walking distance of popular attractions such as the Golden Mile, various shops, and a wide array of restaurants, including the nearby Safari Centre and a McDonald's. The beach is also just a short stroll away, providing easy access to the coastline and its activities. This prime position is particularly advantageous for sightseers and those who enjoy exploring on foot, offering a vibrant atmosphere without being directly in the noisy heart of the nightlife. While the hotel does not have its own private parking, guests note the availability of public parking nearby, though finding a spot can be challenging during peak times.

Staff & Service
The staff at the hotel generally receive high praise for their friendly, helpful, and attentive service. Many guests highlight the exceptional efforts of the entertainment team, who are consistently described as professional, energetic, and particularly engaging with children. The reception staff are often commended for their efficiency during check-in and their willingness to assist with various inquiries. However, feedback on bar service is mixed, with numerous complaints about long queues and slow service due to perceived understaffing, particularly during busy periods. While housekeeping is generally seen as diligent in maintaining cleanliness, some guests noted inconsistencies in room servicing. Overall, the dedication of the staff, especially those interacting directly with children, significantly enhances the guest experience.

Additional Information
Guests should be aware of several important details to enhance their stay. The UP! rooftop area, while offering exclusive amenities, incurs an additional daily charge for access, which is not always clearly communicated upon booking. A recurring concern is the hotel's sunbed policy, with many guests reporting issues with early morning towel reservations despite hotel rules, leading to queues and difficulty finding available loungers. Some guests experienced drink limits at the bars, often restricted to two beverages per order, which can be frustrating for all-inclusive guests. There are mentions of ongoing construction that can cause noise during the day. A few reviews also reported unpleasant smells in rooms or, more seriously, bed bug issues, though these appear to be isolated incidents. Guests with late flights should note that all-inclusive benefits typically cease before their scheduled pickup time, and a deposit is required for pool towels.