Springs Hotels and Spa

The hotel offers a unique experience, highlighted by its rooftop bar and restaurant, providing a pleasant space to unwind with drinks and meals while overlooking the local neighborhood. This establishment is well-suited for business travelers due to its spacious rooms and conference facilities, and also appeals to tourists and sightseers interested in experiencing the local culture and visiting nearby attractions like Lalbagh Botanical Gardens and MTR. Families generally find the hotel accommodating, though some isolated concerns about staff behavior were noted. It is particularly convenient for individuals taking exams at nearby testing centers. Guests consistently praise the hotel's spacious and clean rooms, as well as the attentive and friendly staff who are eager to assist. While the food quality receives high marks, the hotel's immediate surroundings are frequently described as challenging, with some guests finding them dirty or noisy. To enhance your stay, engaging with the staff can lead to valuable local insights and assistance, and it's advisable to inquire about the operational status of the spa and pool facilities upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, with the rooftop bar and restaurant standing out as a popular feature, providing a pleasant ambiance for drinks, meals, and watching sports on big screen TVs. Guests also have access to a swimming pool and a spa, though feedback on these is mixed, with some guests reporting the pool being cold or under maintenance, and the spa occasionally being out of service or providing unsatisfactory treatments. For business needs, the hotel provides conference rooms and halls suitable for events and meetings. Parking is available and described as ample and secure. While Wi-Fi is provided, many guests experienced issues with connectivity, noting it was often slow, patchy, or required frequent re-login. Rooms are equipped with air conditioning, though some found it difficult to adjust, and a flat-screen TV. Some rooms feature small balconies, which are often impractical due to the presence of air conditioning units.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The rooms are consistently noted for being spacious, with many guests appreciating the generous size, including the larger "Regency" and "Senate" room types. Bathrooms are generally found to be neat and spacious, often featuring walk-in showers, and basic toiletries are provided, along with daily fresh water bottles. However, there are significant and recurring concerns regarding room comfort and hygiene. Multiple guests reported finding cockroaches in their rooms, on beds, or in towels, and some rooms were described as having a persistent smell or cigarette smoke odor. Noise from outside, including street noise and loud music, was also an issue for some. Additionally, several guests experienced problems with bathroom fittings, such as malfunctioning jet sprays, inconsistent water temperature, or mold, and some reported non-functional fridges in their rooms.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, with many guests praising the food quality and taste. The breakfast buffet is frequently highlighted as excellent, offering a good variety of options including freshly cooked items like Dosa and Omelettes, along with fruits, cereals, and traditional Indian dishes. While some found the breakfast spread to be average, most appreciated its freshness and value. The restaurant serves excellent quality lunches and dinners, often described as tasty and offering good value for money, with generous portions. Bar meals and snacks are also available and well-regarded. Room service is noted for being prompt, efficient, and providing tasty, moderately priced food. However, some guests found the overall food to be expensive, and there were isolated reports of slow service in the restaurant or issues with dinner service having limited items.

Location & Accessibility
The hotel's location is a significant point of discussion among guests, offering both advantages and notable drawbacks. On the positive side, it is considered central, providing easy access to many of the city's main attractions and being within walking distance of popular spots like the Lalbagh Botanical Gardens, MTR, and various exam centers. Public transport, including auto-rickshaws and taxis, is readily available, and the hotel even has a dedicated tuk-tuk driver for guest convenience. However, the immediate surroundings are consistently described in negative terms by many guests, who found the area to be dirty, smelly, noisy, or not particularly safe at night. It is situated in a busy, industrial-like area with car accessories shops, which some found unappealing and not conducive to walking around, especially in the evenings.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with guests consistently praising the team as friendly, helpful, courteous, and professional. Many highlight their willingness to go out of their way to assist with various requests, from arranging transport to providing local tips. The check-in and check-out process is generally described as smooth and hassle-free, with staff often accommodating early arrivals. Housekeeping is noted for being thorough and prompt, ensuring rooms are cleaned daily. However, there are some notable negative experiences reported. A few guests found certain staff members to be unfriendly or unhelpful, particularly at the reception, where some struggled with English or were perceived as laidback. There were also isolated but serious complaints about staff disturbing guests, denying basic requests, or, in rare instances, exhibiting inappropriate behavior like staring at women or failing to address security concerns adequately.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. The hotel operates on a "first come, first pick" basis for rooms, meaning specific room types booked are not always reserved, potentially leading to guests receiving a different room if arriving late. A significant concern for some is the hotel's policy regarding local IDs, as it does not permit check-ins for guests with local identification, even if accompanied by international travelers. Additionally, a mandatory 10% service charge is applied to bar services, which some guests found unfair. While an iron box is not standard in rooms, it can be requested from room service. On a positive note, the hotel offers flexible check-in and check-out timings, which is highly appreciated by many travelers. The hotel also provides a dedicated tuk-tuk driver for guest convenience, and its conference halls are available for hosting events like birthday parties.