Steigenberger Airport Hotel Amsterdam

The hotel's complimentary and frequent airport shuttle service is a standout feature, making it an ideal choice for transit travelers and those with early morning flights. Attentive staff, spacious and comfortable rooms, and an excellent breakfast buffet are consistently highlighted by guests. The hotel also offers a comprehensive wellness area, providing opportunities for relaxation and exercise. Beyond transit, it's well-suited for business travelers needing airport proximity, sightseers who don't mind using the airport as a transport hub, and families or couples seeking a comfortable base with good amenities. To enhance your stay, guests are advised to take full advantage of the convenient shuttle and the highly-praised breakfast, and be mindful that the hotel's location requires reliance on the shuttle and public transport for city exploration.

Facilities & Amenities
The hotel boasts a well-regarded wellness area that includes a sauna, steam room, hot tub, swimming pool, and a gym, providing ample opportunities for relaxation and fitness. Guests appreciate the convenience of the on-site parking garage and the availability of free Wi-Fi throughout the property. In-room amenities such as electric kettles and tea provisions are also noted. Some guests found the pool to be on the smaller side and occasionally crowded with children, while the relax room in the spa was sometimes described as too bright or lacking ambient music. The gym was considered basic by some, and a recurring issue was one of the elevators being out of order, causing delays. Despite advertising, some guests were disappointed that massage services were not available.

Cleanliness & Room Comfort
Guests generally describe the rooms as spacious, clean, quiet, and modern, contributing to a pleasant stay. The comfortable beds and high-quality linens are frequently praised, with some guests highlighting the presence of a real double-size mattress and heated bathroom floors. Blackout curtains are appreciated for ensuring a restful night's sleep. In-room amenities like complimentary water, toiletries, slippers, and bath robes add to the comfort. However, some guests reported issues such as stains on carpets or bed sheets, dust on lamps, or yellowing joints in showers. Problems with mattress toppers slipping or beds being too soft were also mentioned. A few experienced stuffy/hot rooms due due to non-functional air conditioning or difficulty opening windows, and isolated reports of noise from water/ventilation systems or thin walls were noted.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its excellent variety, high quality, and freshness, with many guests particularly highlighting the delicious omelets prepared to order. The hotel's restaurant and bar are noted for serving well-prepared meals, offering convenient dining options on-site. However, many guests found the restaurant prices to be high, and the bar menu was often described as limited, especially when the main restaurant was closed. Some described the food quality as average, blend, or even cold, with isolated instances of undercooked dishes. There were also occasional complaints about empty dispensers at breakfast or flies in the orange juice, and the in-room coffee was sometimes instant and not consistently topped up.

Location & Accessibility
The hotel's proximity to Schiphol Airport is a major advantage, making it highly convenient for transit travelers and those with early flights, with easy access via the free shuttle service. Guests appreciate being able to quickly reach the airport terminals. A large green space/park nearby provides a pleasant environment for walks or bike rides, offering a natural escape close to the hotel. However, the hotel is considered remote from Amsterdam city center and other major attractions, requiring reliance on the shuttle to the airport and then public transport, which can be time-consuming and add to travel costs. Some guests felt "trapped" in the hotel due to the lack of nearby dining or shopping options outside the hotel's offerings. Parking is available in an underground garage, though it often comes with an additional cost.

Staff & Service
The staff are consistently praised for being friendly, helpful, attentive, and professional, contributing significantly to a positive guest experience. Many guests highlighted quick check-in processes and the staff's willingness to accommodate requests, such as room changes or providing extra amenities. The overall hospitality and welcoming attitude of the team are frequently mentioned as standout qualities. However, some guests reported instances of rude or unhelpful staff, particularly concerning issues with the shuttle service or when phone calls from rooms were not answered promptly. There were also isolated reports of slow check-in experiences due to system errors or perceived understaffing during busy periods, and a few guests noted that rooms were not cleaned daily despite expectations.

Additional Information
Guests should be aware of certain additional charges, such as early check-in fees and late checkout fees, which are applied hourly and can add to the overall cost of the stay. While the hotel offers a free airport shuttle service, its size can be problematic during peak times, leading to long waits or full buses, sometimes necessitating expensive taxi rides for guests needing to reach the airport. Some guests noted that massage services were advertised but were not available during their stay. The hotel provides bike rental for guests interested in exploring the nearby park. There were isolated reports of unexpected power outages during stays, which caused temporary inconvenience, and some guests mentioned a destination fee being applied.