Super Capital O Hotel Swastika

This hotel is widely regarded as a top choice in its city, consistently praised for its cleanliness, tasty food, and attentive staff. Its signature feature is its central location, making it highly convenient for exploring the city. The hotel is particularly well-suited for travelers seeking a comfortable and hassle-free stay, including families and couples looking for a good value. Many guests highlight the overall positive experience and recommend it for its pleasant atmosphere and efficient services. To ensure a smooth experience, it is advisable to confirm all booking details, especially regarding check-in times, as some guests have reported issues with early arrivals.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience. A notable feature is the presence of a lift facility, which is appreciated by guests for easy access to rooms. While some reviews mention air conditioning in rooms, there are reports of it not always functioning consistently. Wi-Fi is available, though some guests have experienced poor connectivity. For those looking to explore the city independently, the hotel provides a two-wheeler rental service. However, some guests have noted a lack of basic in-room amenities such as a dental kit, shampoo, or complimentary water bottles, and have reported issues with the intercom phone not working.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed but generally positive, with many praising the neat and clean rooms and well-maintained washrooms. The hotel is often described as prioritizing hygiene, with many guests finding their rooms prepared with clean bedsheets. However, a significant number of reviews highlight issues with room size, describing them as very small, contrary to expectations. Some guests have reported finding dirty bedsheets, stained pillows, and holes in blankets. There are also recurring complaints about cockroach infestations and rooms having an unpleasant smell due to poor ventilation, with some even mentioning dirty glasses and unclean towels.

Dining & Food Quality
The hotel's dining experience receives largely positive feedback, with the food consistently described as tasty and delicious by many guests. The quality of food is frequently highlighted as excellent, contributing significantly to a pleasant stay. Guests appreciate the overall good taste and variety of the meals offered. However, some guests have expressed dissatisfaction with the food quality, describing it as poor or not good taste-wise. There are also reports of the hotel charging for basic items like plates and spoons, and some guests have noted that outside food is not permitted. Additionally, there have been instances where complimentary breakfast, despite being paid for in advance, was not provided.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it a convenient base for exploring the city. It is situated within close proximity to the railway station and bus stand, facilitating easy travel and connectivity. Guests appreciate its accessibility to various tourist spots and local attractions. The area is well-served by travel buses, rickshaws, and cabs, ensuring effortless transportation. While many find the location perfect, some guests have noted that the hotel can be difficult to locate upon arrival. There are also mixed comments regarding noise levels, with some finding it quiet, while others report traffic noise from the surrounding area.

Staff & Service
The hotel staff receives overwhelmingly positive feedback for their polite, friendly, and cooperative demeanor. Many guests commend the professional and attentive service, highlighting the staff's welcoming nature and efficiency, particularly with room service. The check-in and check-out process is often described as smooth. However, a notable number of reviews report negative experiences, citing uncooperative, rude, and unprofessional staff behavior, especially from the front desk. Some guests have faced significant issues with check-in, including denied bookings and delays, and have reported instances of staff demanding extra money or being unresponsive to requests for room service or amenities like fresh towels.

Additional Information
Guests should be aware that the hotel has a policy regarding lost keys, which incurs a penalty fee. There have been reports of electricity issues, including power cuts lasting several hours, which can impact guest comfort. Some guests have experienced problems with their bookings being denied upon arrival, even after advance payment, leading to considerable inconvenience. The hotel also has a policy against bringing outside food into the premises. Furthermore, guests have reported being charged for basic utilities such as water bottles and even for the use of plates and spoons, which some found unreasonable.