Sure Hotel by Best Western Annecy

This hotel is highly regarded for its excellent breakfast and the consistently friendly, helpful staff who go above and beyond to assist guests. Its free parking and easy highway access make it a convenient choice for drivers and those on road trips, serving as an ideal stopover. The hotel's overall cleanliness and generally comfortable accommodations are frequently highlighted. It is particularly well-suited for families due to its attentive service and available amenities, while couples can enjoy relaxing features like the spa. To make the most of your stay, consider utilizing the local bus system for convenient access to the city center, and be aware that while rooms are generally well-insulated, requesting a room away from the highway might be preferable for light sleepers.

Facilities & Amenities
Guests frequently praise the hotel's recreational facilities, which include a well-maintained spa area featuring a balneo, jacuzzi, and sauna, often available for private booking at reasonable rates, providing a relaxing escape. The hotel also offers various game areas such as a pool table, pinball, foosball, and baby foot, providing entertainment for all ages. For those looking to explore the area, electric bike rental is conveniently available on-site. Guests appreciate the complimentary water coolers located in the hallways, offering fresh drinking water. While free Wi-Fi is provided, some guests have noted occasional issues with its speed or reliability. Additionally, electric vehicle charging points are available, though some users experienced compatibility issues.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests commending the spotless rooms and well-maintained common areas. However, feedback on room size is consistently mixed, with many describing them as tiny or small, often noting a lack of storage space, which can be challenging for longer stays. Despite the size, the comfortable beds are frequently praised, ensuring a restful night's sleep. Noise levels receive varied comments; while many rooms are well-insulated against highway noise, some guests reported disturbances from thin walls or internal hotel sounds. Issues with air conditioning functionality were noted by some, with units either not working or being turned off. Additionally, some guests found the shower pressure to be low or the bathroom design to be impractical, leading to water leakage.

Dining & Food Quality
The breakfast at this hotel is overwhelmingly praised as a standout feature, described as excellent, copious, and varied. Guests appreciate the wide selection of options, including continental choices, scrambled eggs, bacon, pastries, and local products, with many highlighting the quality and freshness of the food. While some guests found the breakfast price to be on the higher side, many felt it was justified by the extensive offerings. The hotel also offers a dinner buffet, with mixed reviews on its quality and variety; some enjoyed the Savoyard buffet and found it good value, while others described the food as industrial or lacking flavor. The restaurant availability can vary, which has disappointed some guests. The bar area is noted for its pleasant atmosphere and reasonably priced drinks.

Location & Accessibility
The hotel's location is primarily advantageous for guests traveling by car, offering easy highway access and ample free parking, which is a significant benefit. However, its distance from the Annecy city center is a frequent point of discussion; while it's only a 10-15 minute drive, walking to the center takes 30-40 minutes and involves an uphill return. For those without a car, bus access is available, with a stop a short walk away and buses providing a quick connection to the city. Despite its proximity to the highway, many guests report that rooms are well-insulated, minimizing highway noise. The immediate surrounding area is residential, with some guests noting a lack of nearby amenities or finding the neighborhood less appealing, though a local supermarket is accessible.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, helpfulness, and attentive service. Guests frequently highlight their professionalism and willingness to go the extra mile to ensure a pleasant stay, offering valuable advice on local attractions and assisting with various requests. The family-friendly service is particularly appreciated, with staff being very accommodating towards children. While the check-in process is generally smooth, some guests reported issues with loyalty card recognition or billing. The pet-friendly policy is a positive aspect for many, though finding suitable outdoor areas for pets can be a minor challenge. Overall, the staff's dedication to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
The hotel operates a pet-friendly policy, allowing guests to bring their companions, though finding convenient outdoor relief areas nearby can be a consideration. Opinions on the hotel's official hotel rating are varied, with some guests feeling it deserves more stars given the service and amenities, while others believe it falls short of its stated rating, particularly concerning room size. The hotel has undergone renovations, with common areas like the lobby appearing modern and well-decorated, though some guest rooms are described as dated and in need of updates. Guests have noted a pleasant hotel ambiance in the main areas, sometimes contrasting with a less appealing smell in certain corridors. Issues with loyalty program benefits not being recognized have been reported by some members.