SureStay Hotel by Best Western Manchester

This hotel is often chosen for its convenient location and the generally friendly staff, making it a consideration for budget-conscious travelers and pet owners seeking a place for a short-term stay. However, guests frequently report a pervasive musty or moldy smell throughout the property and in rooms, alongside significant concerns regarding cleanliness, including instances of bed bugs and other pests. Many also experience issues with non-functional televisions and unreliable Wi-Fi connectivity. The property is widely described as being in need of substantial upgrades and maintenance, with various fixtures and amenities being broken or worn. Despite these challenges, the staff consistently receives praise for their helpfulness. Guests should be prepared for potential room condition issues upon arrival and consider confirming specific amenities directly with the hotel to manage expectations.

Facilities & Amenities
Guests frequently encounter issues with the hotel's Wi-Fi, which is often reported as unreliable or prone to disconnecting, making it difficult to stay connected. Similarly, television service is a common point of frustration, with many guests finding their in-room TVs to be non-functional. Some rooms are equipped with a dehumidifier, suggesting ongoing issues with moisture or mustiness. While some rooms offer a mini-fridge and microwave for convenience, their condition can vary, with reports of fridges not being plugged in or difficult to open. A notable absence for some guests is an elevator, which can be inconvenient for those with mobility issues or heavy luggage, as they must rely on stairs. The overall state of amenities often reflects a need for significant updates and repairs across the property.

Cleanliness & Room Comfort
Room conditions are a primary concern for many guests, with a pervasive musty or moldy odor frequently reported upon entry. A significant number of reviews highlight severe cleanliness issues, including finding bed bugs, other insects like roaches, and general dirtiness such as loose hairs, crumbs, and stains on bedding or surfaces. Some guests even reported rooms not being cleaned prior to their arrival. While some guests found the beds comfortable, others noted issues with worn mattresses or stained linens. Structural and functional problems within rooms are common, including wobbly toilets, loose shower fixtures, broken towel racks, and unlevel floors. Water-related issues like poor water pressure or a complete lack of hot water are also mentioned. Noise from outside, such as a train whistle, or from other guests can impact the overall quietness of the stay.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed feedback from guests. Many appreciate the convenience and find it to be a decent start to the day, often including options like egg patties, sausage patties, waffles, cereal, yogurt, and pastries. Some guests describe the breakfast as filling and wonderful, noting that staff are attentive to restocking items. However, other guests report the selection as sparse or lean, with some finding the hot food options to be cold or limited. There are instances where popular items run out quickly, especially if there are large groups staying at the hotel. Some guests also noted inconsistencies, such as hot breakfast not being available on certain days. The availability of coffee and juice is generally appreciated, though some wished for in-room coffee makers.

Location & Accessibility
The hotel's location is frequently highlighted as a significant advantage by guests. It is described as convenient and handy to the interstate, providing easy access for travelers. Guests appreciate its proximity to essential amenities, being walkable to Walmart and other nearby stores and restaurants. Its position close to a main highway makes it a practical stop for those on longer journeys or visiting specific local attractions like Wyalusing State Park. Parking is available on-site and generally considered a positive aspect, offering convenience for guests with vehicles. While the exterior maintenance, such as overflowing garbage cans and unkempt grass, is sometimes noted, the strategic placement of the hotel remains a consistent benefit for accessibility and convenience to local points of interest.

Staff & Service
The staff at the hotel consistently receives positive feedback from guests, often being described as friendly, courteous, and helpful. Many reviewers highlight their attentiveness and willingness to assist with issues, even when facing numerous complaints about the property's condition. The check-in process is generally smooth, though a few guests reported waiting for staff to appear at the front desk. Staff members are often praised for their efforts to accommodate requests, such as moving guests to different rooms when issues arise or providing extra towels. Some guests specifically noted the owner or manager's responsiveness to their needs. Despite some isolated reports of unfriendliness or perceived indifference to problems, the overall sentiment is that the staff strives to provide good service and maintain a welcoming atmosphere, often being the redeeming quality of the stay.

Additional Information
The hotel is noted for its pet-friendly policy, making it a suitable option for guests traveling with animals. However, some guests observed a general humidity within the building, which may contribute to the prevalent musty odors. The property is widely recognized as an older facility that is in significant need of upgrades and renovations to address its worn appearance and various functional issues. Guests should be aware that the hotel's condition reflects its age and the lack of modern amenities are frequently apparent. Some guests also mentioned that housekeeping services might not be daily, requiring requests for fresh towels or room tidying.