Surestay Hotel By Best Western Mcpherson

The hotel primarily serves as an affordable and functional stopover, offering a basic place to rest for budget-conscious travelers and road trippers seeking convenience. It is consistently described as an older property, often noted for being in various stages of renovation or in need of significant updates, which contributes to a mixed experience regarding overall maintenance and cleanliness. Despite these challenges, a recurring positive theme is the general comfort of the beds, providing a decent night's sleep for many. The friendly staff also frequently receives praise for their helpfulness, often mitigating some of the property's shortcomings. Its convenient location near major routes and local amenities like restaurants and a large retail store is another significant draw. Ideal guests include budget-conscious travelers, road trippers, and families looking for a practical base, provided they manage their expectations regarding the property's age and ongoing improvements. To enhance your stay, it is advisable to confirm specific room amenities and conditions upon check-in.

Facilities & Amenities
Guests report a mixed experience with the hotel's facilities and amenities. While some found the indoor pool clean and enjoyable, particularly for children, others noted that the pool was not operational during their stay. The hot tub, despite being advertised, is consistently reported as non-functional, disappointing many guests. Connectivity can be an issue, as some reviews mention problems with both Wi-Fi and TV service being unavailable. Convenience amenities like ice machines are frequently out of order. Room features such as AC units are sometimes noted for poor sealing, allowing light or drafts. A lack of refrigerators in some rooms was also a point of concern for guests. Furthermore, issues with lighting are common, with reports of missing bulbs or dim conditions in rooms and bathrooms. Parking lot conditions vary, with some areas appearing unkempt or having abandoned vehicles, though others found it adequately plowed.

Cleanliness & Room Comfort
Cleanliness in the rooms receives highly inconsistent feedback, with many guests reporting issues such as sticky surfaces, uncleaned areas, and visible debris like hair or crumbs, though some found their rooms adequately clean. Despite these concerns, the beds are generally described as comfortable, providing a restful sleep for most. However, bathrooms are a significant area of concern, with frequent complaints about dirty showers, falling tiles, lack of hot water, stained fixtures, and dingy shower curtains. Odor issues are prevalent throughout the property, ranging from overwhelming disinfectant smells to strong cigarette and marijuana odors in rooms and common areas like stairwells. While some guests experienced a quiet evening, others reported disturbances from outside noise. A few serious issues with pests, including fleas and other bugs, were also noted. Additionally, some rooms were found to be missing basic amenities like comforters or proper sheets for pull-out sofas.

Dining & Food Quality
Feedback on dining and food quality primarily centers around the complimentary breakfast, which receives mixed reviews. Some guests found the breakfast to be good or even better than expected, appreciating the convenience of having a meal on-site. However, a significant number of guests reported considerable issues with the breakfast service. Common complaints include the breakfast area being emptied of options very early in the morning, leaving little to no food available for later risers. There were also instances where the breakfast was not open at all, or essential items like coffee or milk were unavailable due to running out. For many, these inconsistencies led to the perception that the breakfast offering was inadequate or a "joke," forcing them to seek meals elsewhere.

Location & Accessibility
The hotel's location is frequently highlighted as a significant advantage, particularly for travelers seeking convenience. It is noted for its proximity to the highway, making it an easy stopover for road trippers. Guests also appreciate its close access to various restaurants and a large retail store, providing convenient options for meals and supplies. However, the parking lot conditions receive mixed feedback; while some found it adequately plowed in winter, others reported unkempt areas, including abandoned or wrecked vehicles, raising concerns about safety and appearance. A notable recurring issue pertains to accessibility, with several guests reporting that rooms advertised as handicap accessible were not, or that the property presented general challenges for those with mobility needs, including being assigned upstairs rooms without elevator access.

Staff & Service
The staff at the hotel generally receives positive feedback, with many guests commending their friendliness and helpfulness. The front desk attendants are often singled out for their pleasant demeanor and willingness to assist with guest requests, such as providing extra towels. However, the check-in process can be inconsistent; while some found it easy, others experienced delays or issues with room keys. There were also isolated reports of rude interactions at the front desk. Concerns were raised regarding housekeeping practices, including observations of staff dragging sheets on the floor. Additionally, one guest reported an unsettling incident involving a maintenance person entering their room unannounced. On a positive note, the hotel is recognized as pet-friendly, accommodating guests traveling with animals.

Additional Information
The property is consistently described as older and dated, with a general sense of being run down and in need of significant renovations or maintenance. Despite a stated no-smoking policy, guests frequently reported strong smoke odors in common areas like stairwells, suggesting a lack of enforcement. While the hotel is generally pet-friendly, one guest noted an issue with a staff member's dog being present in food service areas, which was a concern. Some guests experienced room assignment discrepancies, such as receiving a different bed configuration than what was reserved. Furthermore, concerns were raised about security, with reports of exterior doors being propped open at night and, in one instance, a room door found unlocked upon initial arrival, prompting guests to feel unsafe.