SureStay Hotel by Best Western Mission

The hotel's accessible location near a main road and border crossings is a key feature, making it a practical choice for travelers. It is often considered suitable for budget-conscious travelers and those on short stays or business trips due to its reasonable rates. While some guests find the hotel adequate for simply needing a place to rest, others express significant concerns regarding its overall condition and service. Families are also mentioned as guests, though their experiences vary. To enhance your stay, it is advisable to confirm your room type and amenities upon arrival, and to manage expectations regarding the quality and variety of the complimentary breakfast.

Facilities & Amenities
The pool is a notable feature, though some guests found the hot tub water too cold or its jets non-functional, and the pool floor rough, leading to minor injuries. There were also complaints about the pool area rules, such as restrictions on music or snacks, which some guests found limiting. While Wi-Fi is available, some guests experienced connectivity issues and noted it was unsecured. Rooms typically include a refrigerator and coffee maker, and an ice machine is available. However, some found the refrigerators to randomly freeze items or lack a freezer section. The TVs were sometimes described as small or having inconsistent signals, with limited channel options, primarily in Spanish. A small gym is mentioned by one guest as an available amenity.

Cleanliness & Room Comfort
Many guests reported significant issues with cleanliness and room comfort. Pervasive musty or smoke smells were frequently noted, even in non-smoking rooms. Several severe complaints mentioned bed bugs, leading to numerous bites and considerable discomfort for guests. Other issues included visibly stained sheets, hair in sinks, and uncleaned bathrooms with yellow stains on toilets and showers, along with dirty carpets and floors. The furniture is frequently described as old, worn, or broken, contributing to a dilapidated appearance. While some guests found the mattresses comfortable, others reported them as hard or old. Noise from ice machines, street traffic, and thin walls between rooms also impacted guest comfort, and some rooms lacked proper blankets, providing only thin bed liners.

Dining & Food Quality
The complimentary breakfast receives predominantly negative feedback from guests. Many describe it as poor, limited, or a joke, with frequent complaints about a lack of variety and insufficient replenishment of items. Common issues include watery eggs, absence of juice for children, and no oatmeal or bacon. Guests often reported waiting for staff to refill empty food trays, and some found the orange juice to be diluted. Seating in the dining area is often described as limited, and guests are discouraged from taking food out of the area. While some mention waffles as an option, the overall impression is that the breakfast falls short of expectations, with basic items like milk and bread being scarce and often not replenished promptly.

Location & Accessibility
The hotel's location is generally seen as a practical advantage, particularly for its easy access to main roads and proximity to the border. This makes it a convenient choice for travelers on the go or those visiting the area for shopping. Some guests appreciate its closeness to a funeral home for specific needs, while others found this proximity unsettling. While some reviews mention being far from the city center, others highlight its convenience to nearby restaurants. Parking is available and generally considered good, contributing to the ease of access for guests traveling by car. The overall sentiment is that the location serves its purpose for quick stays and specific travel itineraries, despite some concerns about the immediate surroundings.

Staff & Service
Feedback on staff and service is highly mixed, with a significant number of guests reporting negative experiences. Many describe staff members as rude, unprofessional, and unaccommodating, citing instances of yelling, mocking, and a general lack of helpfulness, particularly regarding refunds or resolving room issues. Some guests experienced difficulties with check-in, including long waits or issues with reservations not being found. However, a notable portion of reviews praises the staff as friendly, helpful, and attentive, highlighting positive interactions with specific individuals at the front desk. Housekeeping also receives some positive mentions for being polite. The inconsistency in service quality appears to be a recurring theme, with some guests feeling their concerns were dismissed or ignored.

Additional Information
Guests frequently express frustration over overcharging and unexpected extra fees, with some feeling that the hotel makes up charges or takes advantage of payment information. There are conflicting reports regarding the pet policy; while some advertising suggests it is pet-friendly, other guests were informed that pets are not allowed, leading to confusion. Issues with check-in and check-out times are also noted, with discrepancies between advertised times and actual hotel policies, sometimes leading to shorter stays than expected for the price paid. Some guests reported construction occurring during their stay, which was not disclosed at the time of booking. Additionally, there are mentions of a fine system for various actions, such as inviting guests, which some found restrictive.