SureStay Hotel by Best Western Portland City Center

This hotel is a popular choice for its unparalleled proximity to OHSU, making it an ideal base for medical travelers and their families. Guests frequently highlight the friendly staff and the overall cleanliness of the property, despite its older appearance. Its convenient location also appeals to budget-conscious travelers and those seeking easy access to downtown attractions. While the hotel offers a straightforward, no-frills experience, many find it to be a good value. To ensure a comfortable stay, guests might consider requesting a room away from the main road or the on-site bar if sensitive to noise, and take advantage of the complimentary parking.

Facilities & Amenities
The hotel provides several practical amenities that enhance guest convenience. Most notably, free parking is available, which is a significant advantage in the city, though some guests noted that spaces can be limited or difficult to navigate at times. A 24-hour front desk ensures assistance is always available. While there is no swimming pool or fitness center, the hotel features an on-site bar and restaurant, Suki's, which is open late. However, the Wi-Fi connectivity received mixed reviews, with some guests reporting poor or unreliable service, making it challenging to stay connected.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as spotless. However, the hotel is an older building, and rooms often feature dated decor and show signs of wear and tear. While some guests found the beds comfortable, others reported issues with uncomfortable mattresses, including some that were saggy or caused discomfort. Noise levels are a recurring theme; rooms can be affected by street noise from the nearby freeway and sirens, as well as music from the bar downstairs, particularly on karaoke nights. In-room amenities typically include a refrigerator and microwave, which are appreciated for convenience.

Dining & Food Quality
The hotel offers a continental breakfast that is included with the stay. Most guests describe the breakfast as minimal or basic, typically consisting of items like cereal, milk, bagels, muffins, fruit, and coffee. Some guests found the selection sparse and suggested planning to eat elsewhere for a heartier meal, noting that breakfast is not served until 7:00 AM. The on-site restaurant and bar, Suki's, receives positive feedback for its food quality and service, with guests appreciating its late operating hours and the convenience of having dining options readily available.

Location & Accessibility
The hotel's central location is a major highlight for many guests. It is exceptionally close to OHSU Hospital, making it a prime choice for those with medical appointments. The property is also conveniently situated near downtown Portland, with many attractions, restaurants, and food carts within walking distance or a short drive. Access to public transportation, including bus stops and the light rail, is excellent, facilitating easy travel around the city. While the hotel is near a busy thoroughfare, leading to some traffic noise, its accessibility and proximity to key areas are consistently praised. Parking is available on-site, which is a significant benefit.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently commend the professional and attentive service provided by the front desk team, highlighting their willingness to assist with questions, provide local recommendations, and ensure a smooth check-in and check-out process. Many reviewers describe the staff as going "above and beyond" to make their stay pleasant. While most experiences are positive, a few guests reported isolated instances of unhelpful or rude interactions, particularly when addressing specific room issues or reservation concerns.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, though a daily fee applies. Some guests expressed concerns regarding security practices, specifically the hotel's handling of personal identification and credit card information, and noted that some exterior doors might not always close securely. The hotel's older construction means that while generally clean, some rooms may have a musty smell or show signs of age. For those visiting OHSU, the hotel often offers special room rates for hospital patients' families, making it a practical and affordable option for extended stays related to medical care.