SureStay Hotel by Best Western St. Pete Clearwater Airport

This hotel is primarily recognized for its convenient proximity to the airport, making it an ideal choice for travelers seeking a quick overnight stay before or after flights, or for business travelers on short trips. Its location also appeals to aviation enthusiasts who enjoy watching planes. While some aspects of the property are noted as dated, guests frequently highlight the generally comfortable beds and the complimentary breakfast as significant advantages. The hotel aims to provide an affordable and functional base, particularly for those prioritizing accessibility to the airport. To ensure a comfortable stay, guests might consider bringing earplugs due to potential aircraft noise and managing expectations regarding the age of the property.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects show their age. A notable feature is the outdoor pool, which many guests find inviting and clean, providing a relaxing space. However, some note that the pool is not always heated, and there can be a lack of poolside towels. While Wi-Fi is available, some guests report it can be unsecured or spotty. In-room amenities typically include a mini-fridge and microwave, which are appreciated for longer stays. However, the availability of ice machines and vending machines can be inconsistent, with some areas being inconvenient or machines being empty. The overall impression is that while functional, the facilities could benefit from modernization.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is quite varied. Many guests report that their rooms were clean upon arrival and were cleaned daily, with comfortable beds and clean linens ensuring a restful sleep. However, a significant number of reviews mention issues such as musty smells, mold on walls or ceilings, and dirty floors or baseboards. Some guests encountered bugs or roaches in their rooms, which was a major concern. Noise levels are a recurring theme, with aircraft noise being prominent due to the hotel's proximity to the airport, and some guests also experienced noise from neighbors or thin walls. While some rooms are described as well-appointed with working air conditioning, others report issues with broken AC units or poor water pressure in the bathrooms, which are often noted as outdated or in need of renovation.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives positive feedback from guests, often described as a highlight of the stay. Most guests praise the breakfast variety, which typically includes hot options like eggs and sausage, along with waffles, cereals, and coffee. Many appreciate the fresh and plentiful offerings, often exceeding expectations for a budget hotel. The breakfast area is generally found to be comfortable and well-maintained, with staff working to keep items restocked. While the food is generally well-received, some guests note that the coffee could be improved, and a few mention a lack of non-pork options or a desire for more healthy choices like plain yogurt or unsweetened oatmeal.

Location & Accessibility
The hotel's central location is a major advantage, particularly for its proximity to the airport, making it highly convenient for travelers with early flights or layovers. It is also well-situated with easy access to major roads and a variety of amenities such as restaurants, gas stations, and convenience stores within walking distance. While the immediate surroundings are described as industrial, the area is generally perceived as safe. The hotel offers shuttle service to the nearby airport, which is a significant benefit, though some guests report limited hours or confusion regarding its availability and cost. Parking is available and generally ample, adding to the convenience for guests traveling by car.

Staff & Service
The staff at the hotel receives mixed but generally positive reviews, with many guests highlighting their friendliness and helpfulness. The front desk staff is frequently praised for their welcoming demeanor, efficiency during check-in, and willingness to assist with guest requests, such as providing extra towels or addressing room issues. Housekeeping is often noted for daily room cleaning and attentiveness. However, some guests report instances of unhelpful staff or a lack of responsiveness to serious concerns like room issues or billing discrepancies. Communication regarding hotel policies, such as shuttle services or cancellation terms, has also been a point of confusion for some guests, leading to frustration.

Additional Information
A recurring point of feedback for guests is the absence of an elevator at the property, which can be a significant inconvenience for those with heavy luggage or mobility challenges, as rooms on upper floors require using stairs. Furthermore, several guests have reported issues with billing and cancellation policies, particularly when booking through third-party platforms. These guests experienced unexpected charges, difficulties in obtaining refunds for cancelled reservations, or discrepancies between quoted and final charges. While the hotel aims to be affordable, guests should be aware of these potential challenges and clarify all terms, especially regarding third-party bookings, to avoid unexpected complications during their stay.