Surestay Plus Hotel By Best Western Bakersfield North

This hotel is noted for its secured parking and generally quiet rooms, offering a basic yet functional stay for guests. It caters well to budget-conscious travelers and those prioritizing vehicle security, as the property provides a safe place to park. While some aspects of the hotel are considered dated, the staff often receives praise for their helpfulness. To ensure a smoother experience, guests are advised to confirm their room type upon arrival and be aware of the specific operation of the parking gate system.

Facilities & Amenities
Guests frequently noted issues with the hotel's amenities, indicating a need for significant updates. Many rooms lacked sufficient working electrical outlets, particularly near the sleeping areas, making it inconvenient for charging devices. Televisions were often reported as non-functional or having "no signal," and in-room phones sometimes failed to connect to the front desk, hindering communication. While some guests appreciated the presence of a lovely garden and secured parking, the parking gate system, which required guests to be buzzed in and out, was occasionally described as cumbersome or problematic. The overall impression suggests that the hotel's facilities are dated and often not fully functional, impacting guest convenience.

Cleanliness & Room Comfort
The room condition was a significant concern for many guests, with reports of rooms being dirty, featuring filthy baseboards and doors, and having broken shower tiles. While some guests found the beds comfortable, there was a consistent issue with the bedding, often lacking comforters and providing only a sheet or a crusty blanket found in the closet. Noise levels from upstairs guests were also reported, disturbing sleep. Furthermore, the bathrooms sometimes lacked basic safety features like non-slip mats and experienced issues with shower water pressure and fixtures, with water flow described as a mere trickle. Many guests noted the overall dated appearance of the rooms, indicating a strong need for updating.

Location & Accessibility
The hotel offers secured parking, which is a positive for many guests, providing peace of mind for those traveling with vehicles. However, the parking gate system requires guests to be buzzed in and out, which some found to be an inconvenient or problematic process. The surrounding neighborhood was described by some as rough, which might impact guests' comfort when exploring the immediate vicinity on foot. Despite this, the availability of safe parking was a consistent benefit highlighted by those traveling with vehicles, making it a suitable option for guests who prioritize vehicle security.

Staff & Service
The staff received mixed but generally positive feedback, with many guests praising the polite and helpful front desk and noting that the staff were often friendly and tried to compensate for other issues. However, some guests encountered significant problems, including billing errors such as wrong rates being charged and double charges to credit cards, which caused considerable hassle. There were also instances of unresponsive staff regarding room issues, such as incorrect bed sizes being assigned without resolution. A serious concern involved a report of an attempt to enter a guest's room late at night, which was not adequately addressed by the desk staff, raising privacy and security concerns. The in-room phone not connecting to the office also hindered communication for assistance.

Additional Information
Guests should be aware that the hotel's appearance may not align with online pictures, leading to disappointment for some who found the property to be older and more in need of renovation than depicted. A significant concern for some guests was privacy and security, with one report of an unauthorized attempt to enter a guest's room, highlighting the importance of using security locks. Additionally, some guests experienced billing discrepancies, including double charges or incorrect rates, which required follow-up to resolve. These points suggest guests should verify details and take personal precautions during their stay.