SureStay Plus Hotel by Best Western Highland Poughkeepsie

The hotel consistently impresses guests with its exceptional cleanliness and comfortable accommodations, making it a reliable choice for travelers seeking a pleasant stay. Its signature feature is its modern, updated feel and pet-friendly policy, which allows guests to travel with their furry companions without compromising on quality or cleanliness. This hotel is particularly well-suited for road trippers seeking a clean and comfortable stop mid-journey, pet owners looking for accommodating lodging, and budget-conscious travelers who appreciate good value for their money. The generally quiet atmosphere also makes it ideal for those needing a peaceful night's rest away from city bustle. To enhance your stay, guests are advised to carefully review directions regarding highway access to avoid challenging turns, and it is recommended to confirm the room cleaning policy upon arrival, as it may differ from traditional daily service.

Facilities & Amenities
Guests generally find the hotel's facilities to be practical and well-maintained, contributing to a convenient stay. Many appreciate the presence of a mini-fridge and a Keurig coffee maker in the rooms, allowing for personal refreshments and hot beverages. However, a recurring point of feedback is the absence of an elevator, which can be inconvenient for guests with heavy luggage or mobility challenges, especially for rooms on upper floors. While some guests noted issues with a non-functional ice machine or vending machine, these instances appear to be isolated. The hotel also provides a microwave in the lobby for guest use, compensating for its absence in individual rooms. It is worth noting that the hotel does not feature a swimming pool, which some travelers might expect.

Cleanliness & Room Comfort
The hotel receives consistent high praise for its cleanliness, with guests frequently noting the fresh scent upon entry and the spotless condition of both rooms and common areas. The comfortable beds and high-quality linens are often highlighted, ensuring a restful night's sleep for most. Many rooms are described as spacious and feature laminate flooring, which is appreciated for its perceived hygiene over carpeting. While the air conditioning generally functions well, some guests reported it being excessively cold upon arrival or not cooling sufficiently. Noise can be a concern, with some reviews mentioning audible disturbances from other guests in hallways or adjacent rooms, and occasional street noise from the nearby highway. The bathrooms are typically clean, though some feedback noted issues with water pressure or the lack of a handheld showerhead in accessible rooms.

Dining & Food Quality
Feedback regarding the hotel's breakfast offerings is consistently mixed, with many guests expressing disappointment. Most guests found the breakfast selection to be quite limited, often consisting primarily of prepackaged items and lacking variety. While some appreciated the availability of hot breakfast sandwiches, others felt the overall quality was modest and not worth the price point. Common complaints included a scarcity of healthy options beyond yogurt and fresh fruit, and the coffee was frequently described as weak or burnt. Many guests noted that the quantity of food was insufficient, and some missed basic items like toast. While the breakfast is included, many guests opted to find dining alternatives elsewhere due to the perceived poor quality and limited choices.

Location & Accessibility
The hotel's location is generally considered convenient for travelers, particularly due to its proximity to major highways, making it an ideal stop for road trips. Guests appreciate the easy parking available on-site. However, accessibility can be challenging; many reviews highlight difficulties with highway access, specifically requiring dangerous U-turns or long detours to reach the property when approaching from certain directions. There is a consensus that the hotel is situated in an area with no restaurants within walking distance, necessitating a drive for dining options. Some guests also reported issues with GPS accuracy leading to incorrect directions. Additionally, the hotel's back doors were noted by some to be unlocked, raising security concerns despite signs indicating key access.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting positive interactions with front desk personnel. The team is generally described as attentive and professional, contributing significantly to a welcoming atmosphere. However, feedback regarding specific service aspects is mixed. While some guests experienced quick check-in processes, others reported issues with staff being unaccommodating or rude, particularly concerning early check-outs or inquiries about room deposits. A recurring concern revolves around room cleaning services; many guests were unaware that cleaning was by request only, leading to frustration when rooms were not serviced daily. Some guests also encountered difficulties or perceived rudeness when discussing pet deposits or other billing inquiries.

Additional Information
A significant aspect of the hotel is its pet-friendly policy, which is highly valued by guests traveling with animals, though some found the associated pet deposit to be unexpectedly high and felt it was not clearly communicated. Guests should be aware that while the hotel accommodates pets, finding suitable outdoor areas for them nearby can be challenging. Another important detail is the hotel's room cleaning policy, which requires guests to specifically request service rather than it being a daily automatic offering; this is a point of confusion for many who expect routine housekeeping. Furthermore, several guests noted the absence of an elevator, which can be a significant inconvenience for those with heavy luggage or mobility issues, especially when assigned rooms on upper floors, as they must carry their belongings up stairs.