Swans Brewery, Pub and Hotel

The hotel is celebrated for its unique apartment-style rooms featuring full kitchens and high ceilings, offering a distinctive stay that sets it apart. This, combined with its vibrant on-site pub, creates a memorable experience for guests. Its central location is consistently highlighted, making it an excellent choice for sightseers and families looking to explore the city on foot, with easy access to attractions, shops, and restaurants. Concert-goers also find it a convenient base. While the spacious accommodations are a major draw, some guests note the decor is a bit dated. To ensure a comfortable stay, especially during warmer months, guests should be aware that rooms lack air conditioning and some may experience noise from the street or the lively pub below; requesting a quieter room or bringing earplugs is advisable. Planning for off-site parking is also recommended.

Facilities & Amenities
Guests consistently praise the hotel's unique and spacious apartment-style rooms, many of which are equipped with a full kitchen or kitchenette. These facilities are highly valued for enabling self-catering and providing a comfortable, home-like atmosphere, though some guests noted a desire for a wider range of kitchen utensils. The generous size of the apartment-style rooms, often featuring impressive high ceilings, contributes to a feeling of spaciousness and freedom, allowing guests to relax and spread out. Some rooms also offer a private balcony or patio, providing a pleasant outdoor extension to the living space. The hotel's unique character is further enhanced by the presence of various artwork displayed throughout, adding to the overall ambiance.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, despite the hotel being an older property. However, the room condition and decor receive mixed feedback; while some appreciate the "funky" or "rustic" charm, many describe the furnishings as dated, worn, or in need of TLC, with instances of peeled wallpaper or scuffed surfaces. Bed comfort also varies, with some guests reporting very comfortable beds, while others found them saggy or uncomfortable, suggesting mattress replacement is needed in some units. A significant and recurring concern is the lack of air conditioning, which can make rooms uncomfortably hot, especially during warmer months, though fans are provided. Noise is another major issue, with many guests experiencing considerable disturbance from the on-site pub below, street noise, or sounds from adjacent rooms due to thin walls, impacting sleep quality. Some also noted issues with dull lighting and a lack of modern conveniences like USB ports.

Dining & Food Quality
The hotel's integrated pub is a significant draw, frequently praised for its lively atmosphere and diverse offerings. Most guests commend the food quality, highlighting popular items such as burgers, potato skins, and fish dip, along with a wide beer selection that includes house brews. Many also enjoy the cocktails and other beverages available. However, some guests experienced mixed results with the food quality, citing issues with specific dishes like greasy chicken or artificial-tasting desserts, and some found certain drinks to be subpar. The pub is generally described as a welcoming and vibrant spot for meals and drinks, often offering good value. It is important to note that the hotel does not provide a dedicated breakfast service, which some guests found to be a minor inconvenience, as the pub primarily serves lunch and dinner.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, placing guests in the heart of downtown, on the edge of Chinatown, and within easy walking distance of the Inner Harbour and numerous attractions. Guests appreciate the convenience of being able to explore the city's shops, restaurants, and sights entirely on foot, often noting that a rental vehicle is unnecessary. This central position makes it an ideal base for sightseeing and experiencing the vibrant local atmosphere. However, parking is a significant and frequently mentioned challenge, as the hotel does not offer on-site facilities. Guests must utilize off-site paid parking garages or street parking, which can be expensive and require some effort to locate, though some found nearby parkades to be convenient. While the immediate area is generally lively and appealing, a few guests noted it can be less inviting at night.

Staff & Service
The hotel's staff consistently receives high praise from guests, who describe them as exceptionally friendly, helpful, and accommodating. Many reviews highlight their willingness to go above and beyond, assisting with various requests such as providing comfortable cots, storing luggage before check-in or after check-out, and even helping with special event preparations. The check-in and check-out processes are generally reported as smooth and efficient, contributing to a positive arrival and departure experience. While the vast majority of interactions are positive, a few guests encountered specific instances of unhelpful or delayed service, particularly regarding room readiness upon arrival. Overall, the dedication of the staff to providing excellent customer service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Beyond its core offerings, the hotel is widely recognized for its distinctive historic character and unique charm, being housed in an older, converted building that adds to its appeal. Many guests appreciate the "funky" or "old school vibe" that permeates the property. A notable architectural feature is the prevalence of loft-style or duplex suites, where bedrooms are often located on a separate level from the main living area and the bathroom. Guests with mobility considerations should be aware of these internal stairs. The hotel also functions as a wedding venue, suggesting its capacity and suitability for hosting events. For arrivals and departures, guests should be mindful of the loading zone for temporary parking, as on-site parking is not available.