Tagimoucia House Hotel

The swimming pool stands out as a signature feature, frequently highlighted by guests as a major draw and a key reason for their stay, offering a refreshing escape. The property is consistently praised for its peaceful and quiet atmosphere, providing a tranquil retreat from city life. Guests frequently commend the friendly and helpful staff who contribute significantly to a positive experience, alongside the provision of spacious rooms that offer comfort. A strong sense of security is also a recurring positive theme. This makes the hotel particularly suitable for families seeking relaxation and space, couples desiring a quiet getaway, and budget travelers looking for an affordable yet pleasant option. For an enhanced stay, guests are advised to confirm the current operational status of the pool and any specific rules regarding kitchen access, as these details can impact the overall experience.

Facilities & Amenities
The property features a highly valued swimming pool, which is a significant attraction for many guests, though some have noted it was under construction or had specific operating hours. A shared kitchen is available, though its use can be restrictive, with some guests noting it was dusty or lacked essential utensils. Air conditioning is generally effective in rooms, though some units are described as aged. Parking space is available and widely appreciated for its convenience and security. While Wi-Fi is offered, several guests reported it being an extra charge, slow, or unreliable. The absence of laundry facilities is a common concern. The advertised restaurant and bar are frequently reported as closed or non-operational, often only serving breakfast. Rooms typically lack a mini-fridge and phones, and there is no porter service for luggage, which can be challenging on steep stairs.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests found their rooms to be clean and spacious, a significant number reported issues like unpleasant smells, dirty carpets, mildew, or insects. The room condition varies considerably, with some guests finding rooms did not match online photos, featuring odd layouts or damaged fixtures. Bed comfort also receives varied reviews; some found the beds comfortable, while others experienced issues with springs protruding or mattresses being uncomfortably hard, often paired with worn or stained linens. Although generally described as quiet, noise levels can be a concern from neighboring rooms, staff activities, or barking dogs. The bathroom areas frequently drew negative comments, citing issues like dirtiness, persistent odors, shaky toilet seats, poor water drainage, or a complete lack of hot water. Essential in-room amenities like chairs, luggage space, a working television, or a coffee maker were often noted as missing.

Dining & Food Quality
Feedback on dining options and food quality is quite varied. While some guests enjoyed a well-made and plentiful breakfast, others reported that it was erratic or not consistently available. The advertised restaurant and bar facilities are frequently noted as being closed or non-operational since a certain period, often only serving breakfast, which can be misleading for guests expecting full dining services. Consequently, many guests found themselves needing to eat out for lunch and dinner, as these meals are generally not provided on-site. A communal kitchen is available for guests to use, primarily for heating up food, though some reviews indicate that actual cooking may not be permitted. Guests have also mentioned the kitchen sometimes being dusty or lacking sufficient utensils, impacting its usability.

Location & Accessibility
The location of the property is generally considered suitable, offering a safe and secure environment away from the busy city noise, providing a peaceful retreat. While not situated in the city center, it is conveniently located within a ten-minute walk to a shopping center and various restaurants, making it accessible for daily needs. However, guests frequently note that the property is not well-served by public transport, making taxis the primary mode of travel to the city center, which incurs a moderate fare. Traffic congestion during morning and afternoon rush hours can also impact travel times. On-site parking is available and widely appreciated by guests for its convenience. Some rooms offer unique views of a mangrove swamp or Suva Harbour, adding to the ambiance for those who appreciate natural scenery.

Staff & Service
The staff at the property consistently receive high praise for their friendliness and helpfulness. Guests frequently commend their accommodating nature, willingness to assist with luggage, and proactive support with various issues, including car troubles. The check-in process is generally described as smooth and efficient. However, some guests have reported isolated negative experiences with certain reception staff, citing a perceived lack of customer service training, rude attitudes, or hostile interactions, particularly when addressing concerns about bond refunds or kitchen usage rules. There are also mentions of poor communication between staff shifts, which can lead to confusion during check-out regarding missing room keys or bond returns. Despite these specific instances of dissatisfaction, the overall sentiment regarding the staff's dedication to service remains largely positive.

Additional Information
Numerous rules are noted, including restrictions on visitors, kitchen use, or drinks at the pool. A cash bond of $100 is often required upon arrival, frequently unadvertised, leading to frustration and refund difficulties. Several reviews highlight concerning electrical issues, such as static shocks from shower knobs or tingling sensations from taps due to moisture, indicating potential safety concerns. Persistent water supply issues are also reported, including complete lack of water, no hot water, or very low pressure, significantly impacting guest comfort. Many guests found online photos and descriptions misleading, especially regarding the restaurant, bar, and pool status. The property is a converted house, resulting in varied room types and sometimes damaged fixtures, contributing to a discrepancy between expectations and reality.