Tanoa Plaza Hotel

The hotel is widely praised for its exceptional staff hospitality and central location, making it a memorable choice for visitors. It serves as an ideal base for business travelers attending meetings and sightseers exploring the city's attractions. The hotel is also well-suited for families and groups, including sports teams, who appreciate the attentive service and convenient facilities. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the delicious food offerings. To ensure a smooth stay, it is advisable to inquire about the hotel's specific app requirements for room key access prior to arrival, as some guests found this system challenging. Additionally, for those attending events, it is recommended to confirm service expectations and timings with the event coordinator in advance to avoid potential disappointments.

Facilities & Amenities
The hotel offers comprehensive meeting rooms and conference facilities that are frequently utilized and highly praised by guests for their suitability for various sessions and workshops. These spaces are described as spacious and well-equipped, contributing to successful events. Guests also appreciate the presence of a pool, which is noted as a good spot for recovery and relaxation, with an ample supply of towels available. While the hotel provides Wi-Fi, some guests experienced issues with connectivity and drops, suggesting it could be improved. The elevator system is generally convenient, though some reviews mentioned occasional breakdowns, with an awareness that a new one is being installed. Overall, the facilities are seen as well-maintained and contribute positively to the guest experience, particularly for those attending events.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its clean rooms and overall well-maintained environment, noting that the spaces often appear new and minimalistic. The beds are frequently described as very comfortable, ensuring a restful night's sleep. Many rooms offer pleasant city views, enhancing the stay. While some guests enjoyed spacious accommodations, particularly the executive suites, others found their rooms to be smaller than anticipated, with limited storage facilities for larger bags, necessitating items to be left on the floor. The air conditioning is generally effective, though some units were reported as loud or not working, requiring room changes. A few guests noted issues with noise from outside due to gaps under doors and isolated instances of insects or dirty fridges and linen, though these appear to be less common concerns.

Dining & Food Quality
The hotel's restaurant and bar receive considerable attention, with many guests praising the delicious meals and awesome food quality. The fisherman's basket is a standout dish, frequently highlighted for its excellent taste, generous portions, and affordability. The breakfast buffet is generally considered good, offering variety and fresh options, though some guests found it to be average, limited in choice, or noted that basic items ran out if not accessed early. Dinner experiences were largely positive, with well-balanced flavors and attentive service, though a few found evening meals to be poor or greasy. Room service is available and often described as great, though some experienced significant delays. The bar provides a nice ambiance, often featuring a live band and a popular happy hour, enhancing the dining experience. However, the requirement to use QR codes for menus was a point of frustration for some guests.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is situated within easy walking distance of the city center, offering quick access to various shopping areas, eateries, and sightseeing attractions. Guests appreciate its proximity to significant landmarks such as Parliament, downtown areas, Albert Park, the Thurston botanical garden, and the Fiji Museum. This prime position is particularly beneficial for business travelers needing to access meeting locations and for tourists keen to explore the city on foot. The hotel is considered to be in a safe area, and its accessibility to other locations is frequently highlighted. While parking is available and noted as easy, specific details regarding its cost or type are not widely discussed in reviews. The availability of hotel taxi services further enhances convenience for guests.

Staff & Service
The hotel staff consistently receive overwhelming praise for their exceptional hospitality and friendly demeanor. Guests frequently describe them as helpful, welcoming, attentive, and going above and beyond to ensure a comfortable stay. The quick check-in process and the staff's willingness to accommodate requests are often highlighted. Housekeeping is noted for being responsive and efficient. However, feedback regarding event coordination is mixed; while some found the team proactive, others reported poor communication, unmet service expectations, and insufficient staffing during concurrent events, leading to delays in food service and amenities. Isolated negative experiences included staff appearing unmotivated, rooms not being serviced, or issues with change at the bar, but these are exceptions to the generally positive sentiment regarding the staff's dedication and warm spirit.

Additional Information
A recurring point of feedback concerns the hotel's implementation of QR codes for both menu access and, more notably, for room key access via a personal phone app. While some guests adapted, many expressed strong dissatisfaction and security concerns about this requirement, finding it inconvenient and intrusive. For those planning events, it is important to be aware that some guests reported significant event coordination issues, including last-minute price increases and a perceived lack of staff briefing, leading to delays in service and amenities like water and mints. The hotel also provides hotel taxi services, which guests found convenient for getting around. Some guests noted that the air conditioning can be loud, and there have been reports of elevator issues, though a new one is reportedly being installed to address this.