Telioni Hotel

The hotel offers a practical base for exploring the city, distinguished by its ongoing modernization efforts, particularly in its ground floor areas, and its central location. Guests frequently commend the friendly staff and the hotel's commitment to cleanliness, often highlighting its value for money. However, experiences with room quality can be inconsistent, with some guests noting older furnishings or maintenance issues. This hotel is particularly well-suited for budget-conscious travelers, sightseers looking for an accessible base, and short-stay visitors. It also frequently accommodates school groups, which can impact the overall atmosphere. To ensure a comfortable stay, it is advisable to inquire about the specific condition of your room upon arrival, as some areas are more recently updated than others. Guests should also be prepared for potential noise, especially if school groups are present, and consider bringing earplugs.

Facilities & Amenities
The hotel features two elevators, though they are often described as narrow and slow, leading to wait times, especially during peak hours or with large groups. The Wi-Fi is consistently praised for being excellent and reliable, providing strong connectivity for general browsing and streaming. Feedback on the air conditioning (AC) is mixed; while some found the AC effective, many reported issues such as it being noisy, not working properly, or having a fixed temperature without a remote control, sometimes even shutting off automatically. Some rooms feature small balconies, though they are often described as lacking furniture and, in some cases, being shared or without mosquito screens. The ground floor and lobby areas have been recently renovated, presenting a modern and high-tech appearance that contrasts with some of the older room interiors. Guests note the absence of a kettle and slippers in rooms, though a safe box is available at the reception.

Cleanliness & Room Comfort
Most guests commend the hotel's cleanliness, noting that rooms are generally well-maintained and towels are changed daily. However, feedback on room condition is highly varied. While some found rooms pleasant and comfortable, many reported issues such as old furniture, dampness, mold, rotten window frames, rusty fridges, and damaged walls. Some rooms were also described as small, lacking storage, or having a shared balcony. The beds generally receive positive remarks for being comfortable and providing a restful sleep, with soft pillows and good linens. A significant concern for many is the noise levels. Guests frequently mention street noise, sounds from water pipelines, and disturbances from neighboring rooms or school groups, indicating poor soundproofing. The bathroom is a recurring point of dissatisfaction, often described as small, miserable, or unclean. Common complaints include the absence of a shower curtain or shower head holder, leading to the entire bathroom getting wet, as well as issues with fluctuating water pressure, scalding hot water, broken toilets, blocked drains, and leaking fixtures.

Dining & Food Quality
The breakfast service receives mixed reviews. Many guests found it to be good, satisfactory, or a simple but substantial traditional Greek buffet, often highlighting the use of fresh ingredients. Some appreciated the option for espresso at an extra charge. While some praised the food quality as excellent, a notable number of guests described the breakfast as average at best, inedible, or of poor quality and variety, suggesting a lack of fresh fruits and vegetables or natural confitures. For some, the breakfast was a highlight, contributing positively to their stay, while for others, it was a significant disappointment, leading them to seek dining options elsewhere. The hotel does not appear to offer extensive in-house dining beyond breakfast, though a small family grill is noted nearby.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of many popular attractions and points of interest. It is described as being close to the city center, downtown, and the main road of Egnatia. Guests appreciate its proximity to the train station and local bus stops, facilitating easy access to various parts of the city and beyond. While the waterfront and White Tower are a walk away (around 15-30 minutes), the journey is often described as scenic, passing historical sites. The hotel is situated in a generally safe area, with a supermarket and other conveniences nearby. A significant drawback for many guests is the severe parking problem. Finding a parking spot around the hotel is described as very difficult, if not impossible, and often expensive, making it less ideal for those traveling with their own car. The narrow streets further complicate the situation.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their friendliness, helpfulness, and politeness. Many guests highlight their welcoming demeanor and willingness to go above and beyond to assist with requests. Guests commend the excellent service provided, noting that employees are very professional, attentive, and genial. Specific mentions include the reception staff being particularly supportive and available 24/7, offering assistance with early check-ins or late check-outs. The housekeeping team is also appreciated for maintaining clean rooms and ensuring daily towel changes. When issues arise, such as with air conditioning, the staff is often quick to respond and attempt to resolve problems, demonstrating a commitment to guest satisfaction. Overall, the positive interactions with the staff are a recurring theme, significantly enhancing the guest experience despite other potential shortcomings.

Additional Information
The hotel is frequently cited as offering good value for money, making it an economical and decent choice for travelers. While the ground floor has undergone renovations to appear modern and high-tech, guests should be aware that this modernization does not always extend to the rooms, which can be older in style. The hotel often hosts school groups, which can lead to increased noise levels and a more bustling atmosphere, particularly in common areas and corridors. A few isolated but serious concerns were raised regarding bed bugs and mosquitoes, which some guests reported encountering during their stay. One review highlighted an issue with a group booking policy where rooms were withheld until full payment was received, even after a deposit, causing inconvenience upon arrival. Guests should note the absence of certain standard amenities like a kettle in the rooms.