The Ambassador Hotel

This property is highly regarded for its oceanfront location, offering direct access to a quiet and secluded beach, making it a memorable choice for guests. Its spacious apartment-style rooms, often featuring full kitchens and multiple bedrooms, are a significant draw, providing a home-like atmosphere. The hotel is particularly well-suited for families seeking ample space and beach access, couples desiring a peaceful and relaxing getaway, and long-term guests who appreciate the convenience of in-room kitchens for extended stays. Many guests highlight the attentive and friendly nature of the staff as a key positive aspect of their experience. To ensure a smooth visit, it is advisable to confirm the availability of amenities like the pool and balconies, as these have been subject to closures for maintenance. Guests should also manage expectations regarding the property's overall age and ongoing renovation efforts.

Facilities & Amenities
The pool area receives mixed feedback; while some guests find it peaceful and enjoyable, many report it being closed for repairs, appearing dirty with algae, or having missing tiles. There are also notable concerns about the pool water quality causing hair to turn green. Wi-Fi connectivity is inconsistent, with some guests experiencing reliable service while others report it being non-functional. A fitness center is available, though some reviews indicate it could benefit from better maintenance and more equipment. Laundry facilities are present, but their operation can be inconvenient, sometimes requiring specific phone apps or coins. The general upkeep of the property's common areas, such as hallways and elevators, is frequently described as old, tired, and in need of significant renovation and cleaning, with tools sometimes left haphazardly.

Cleanliness & Room Comfort
Feedback on room condition is highly varied; some guests find their rooms clean and well-appointed, while many others report issues such as sand on floors, dust, and a pervasive musty or moldy smell, particularly in bathrooms and showers. Instances of mold and cracked surfaces are noted. Bed comfort also varies, with some finding beds comfortable and others describing them as lumpy with low-quality linens and flat pillows. Noisy air conditioning units, often window-mounted, are a common complaint, disrupting sleep. Kitchen amenities are frequently described as bare-bones, lacking essentials like coffee, dish soap, paper towels, and sufficient utensils. A significant concern is the recurring mention of pests, including roaches and ants, found in various rooms.

Dining & Food Quality
The continental breakfast is consistently described as very basic and minimal, typically offering bagels, cereal, muffins, fruit, coffee, and juice. Guests often express disappointment with the lack of hot food options, protein, and the use of plastic cutlery and paper plates. The on-site restaurant receives mixed reviews; some guests praise its food quality, service, and happy hour, highlighting specific dishes and live entertainment. However, many guests note that the restaurant has limited operating hours, often being closed on certain weekdays for lunch and dinner, which can be inconvenient. The bar service is appreciated when available, but its limited hours are a common point of frustration for guests seeking on-site dining and drink options throughout the day.

Location & Accessibility
The oceanfront location is overwhelmingly praised as the hotel's strongest asset, providing direct beach access just steps away. Guests appreciate the quiet and secluded nature of the beach area, which is often uncrowded. The hotel's central location is also highly valued for its proximity to various attractions, including shopping and dining options, making it convenient for exploring the area. While some guests mention minor issues with the immediate beach view due to natural elements or ongoing work, the overall access to the ocean remains a significant draw. The availability of free parking is consistently highlighted as a major convenience, making it easy for guests to arrive and explore the surrounding areas by car.

Staff & Service
The staff generally receives high praise for being friendly, kind, helpful, and accommodating, with many guests commending their efforts to enhance the stay. Specific individuals are frequently mentioned for their exceptional attentive service. However, experiences with the check-in process are varied; some report smooth and quick procedures, while others encounter issues such as rooms not being ready, booking discrepancies, or unhelpful front desk interactions. Housekeeping is a significant area of concern, with numerous guests reporting a lack of daily maid service, rooms not being cleaned for several days, or requests for fresh towels and cleaning being ignored. Maintenance issues are also frequently cited, with slow response times or problems not being adequately resolved during the stay.

Additional Information
The property functions more like apartment-style accommodations than a traditional hotel, with many units featuring full kitchens and ample living space, which appeals to guests seeking a home-like environment. There are ongoing renovations throughout the property, but these are inconsistent, leading to a mix of updated and very dated areas. Some guests noted concerns regarding the building's structural integrity, referencing local reports about its deteriorated condition. The hotel maintains a pet policy, which is appreciated by pet owners, though some guests encountered issues with weight restrictions. Guests have also reported difficulties with the hotel's phone service, finding it unreliable for reaching the front desk.