The Andrew Hotel

This hotel's most notable feature is its exceptional location, directly across from the Long Island Rail Road station, offering unparalleled convenience for guests traveling to Manhattan or exploring the surrounding area. This makes it an ideal choice for commuters, sightseers looking for easy city access without staying directly in the bustling center, and business travelers needing efficient transportation. While many guests praise the helpfulness of the staff and the overall cleanliness of the rooms, some experiences have been inconsistent, particularly regarding room condition and noise levels. To ensure a more comfortable stay, guests are advised to confirm specific in-room amenities like refrigerators and microwaves upon booking, and to request a room away from potential noise sources such as event spaces or busy street-facing areas.

Facilities & Amenities
The hotel's amenities receive mixed feedback, with many guests noting a significant lack of expected features. Most rooms do not include a refrigerator or microwave, which is a frequent point of disappointment, though some guests were able to request these items. There is no dedicated fitness center or swimming pool available on-site. While some guests found the Wi-Fi sufficient for basic use, others reported it as insecure and very slow, particularly on higher floors. The elevator system is a recurring concern, with reports of it being slow, having dirty carpeting, or being out of order, sometimes requiring guests to use stairs. Additionally, guests have noted a general absence of readily available ice machines or vending machines for snacks and drinks, requiring them to seek these items off-site.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. While some guests describe their rooms as spotless, pristine, and very clean, a significant number report issues such as filthy conditions, dusty surfaces, stained carpets and furniture, and even mold in bathrooms. Room conditions are often described as old, outdated, and run down, with issues like peeling paint, buckled floors, and damaged furniture. Bathrooms are frequently criticized for being tiny, small, and in need of renovation, with common complaints including clogged drains, rust, mildew, and non-functional fans. Bed comfort also varies, with some finding them comfortable and super soft, while others describe them as loud, squeaky, and uncomfortable. Noise is a major concern, with many guests reporting paper-thin walls allowing sounds from neighboring rooms, hallways, and even outside events to be clearly heard, significantly impacting sleep quality.

Dining & Food Quality
The hotel's dining options, particularly the complimentary breakfast, consistently receive negative feedback from guests. Many describe the breakfast as "terrible," "a joke," or "disappointing," often citing a lack of variety and quality. Options are typically limited to carbohydrates like bagels and pastries, with frequent complaints about the absence of fresh fruit, yogurt, or eggs. Guests also report that food items often run out quickly, and there is a notable lack of decaf coffee or proper cutlery. The breakfast area itself is often described as small and uninviting. The hotel does not offer room service or a dedicated lobby bar, and there is no on-site restaurant directly affiliated with the hotel, though a separate Persian restaurant is located within the building.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. Guests consistently highlight its direct proximity to the Long Island Rail Road station, making travel to Manhattan and other areas highly convenient. The surrounding neighborhood is described as safe and offers easy walking distance to numerous amenities, including various restaurants, shops, and convenience stores like CVS and Dunkin' Donuts. This accessibility makes it an attractive option for those relying on public transportation. However, parking is a significant and frequently cited challenge. The hotel has very limited on-site parking spots, often leading to guests being directed to find street parking, which can be difficult to locate and often requires feeding meters. Valet parking is sometimes available but can be inconsistent or come with additional fees and expectations for tips.

Staff & Service
The hotel staff receives highly polarized feedback. Many guests commend the staff for being friendly, helpful, courteous, and accommodating, often going above and beyond to assist with requests like providing extra beds or resolving room issues. Specific individuals are frequently mentioned for their professionalism and warm demeanor, contributing positively to guest experiences. However, a notable number of reviews describe staff as unfriendly, unresponsive, or rude, particularly at the front desk, with instances of long waits, unaddressed concerns, or dismissive attitudes. The check-in process is sometimes reported as smooth, while other guests experienced delays or issues with reservations. Housekeeping service also varies, with some guests praising cleanliness and others reporting rooms not being serviced or basic amenities like towels not being replenished.

Additional Information
The hotel has been undergoing renovations, particularly in the lobby area, which has resulted in dust, noise, and a lack of seating, impacting the initial guest experience. While the hotel maintains a pet-friendly policy, guests should be aware of a significant pet fee and potential challenges in finding suitable outdoor areas for pets nearby. Some guests have reported issues with room keys not working correctly, requiring multiple trips to the front desk for re-encryption. There have also been isolated incidents of water supply issues, including a lack of hot water on certain mornings. The overall impression from many reviews is that the hotel is overpriced given its current condition and the inconsistencies in service and amenities.