The Clyde Hotel

The hotel is widely praised for its beautiful lobby and Art Deco ambiance, offering a luxurious and inviting atmosphere that many guests find memorable. Its central location makes it an excellent choice for business travelers attending conventions and sightseers exploring downtown attractions. The comfortable rooms and generally friendly staff contribute to a pleasant stay for most. For couples seeking a romantic getaway or families looking for spacious accommodations, the hotel provides a suitable base. To enhance your experience, be aware that the downtown area can feel less safe for walking alone at night, and it is advisable to confirm the availability of in-room amenities like refrigerators and microwaves, as these are not consistently present.

Facilities & Amenities
The hotel features a well-regarded fitness center with ample equipment, though some guests noted issues with specific machines like treadmills. The pool and hot tub areas are generally appreciated for their inviting atmosphere, complete with plush sunbeds and music, but feedback is mixed regarding cleanliness and functionality, with some reporting dirty water, non-working jets, or unexpected closures. The elevators are a frequent point of concern, with many guests experiencing long wait times due to multiple units being out of service. Similarly, ice machines are often reported as broken or unavailable on various floors, requiring guests to seek ice elsewhere. Despite these issues, the hotel's lobby is consistently highlighted as a beautiful and comfortable space, complemented by convenient on-site options such as a coffee shop, juice bar, and gift shop.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests found their rooms to be clean, spacious, and equipped with comfortable beds and high-quality bedding, ensuring a restful sleep. Some rooms are described as newly renovated and modern, while others are noted as dated with signs of wear such as stains on carpets or worn furnishings. A recurring issue is the lack of microwaves and refrigerators in many rooms, which is a significant inconvenience for some. Air conditioning functionality also receives mixed reviews, with several guests reporting units that did not cool effectively or were completely non-functional. Bathrooms, while often spacious, are sometimes described as outdated, with issues like leaky faucets, poor water pressure, or slow drainage. Noise levels are generally considered quiet, though some guests reported thin walls or noise from housekeeping.

Dining & Food Quality
The hotel offers several dining options, with the main restaurant, Carrie's, receiving praise for its food quality and reasonably priced menu, particularly for breakfast and lunch. Dishes like pancakes and cheeseburgers are frequently recommended. However, a common complaint is that Carrie's often does not serve dinner, limiting on-site dining choices in the evenings. The 1922 bar is generally well-regarded for its vibe, wine selection, and cocktails, though some guests experienced slow service or limited food menus. Room service is often described as delightful, quick, and offering excellent food. While some guests appreciate the convenience of on-site dining, the restricted hours for dinner at the main restaurant often lead guests to seek meals outside the hotel.

Location & Accessibility
The hotel boasts a central location in downtown, making it highly convenient for accessing the convention center and other nearby attractions. Guests appreciate its proximity to the train station, bus routes, and Old Town, allowing for easy exploration. However, the downtown area itself receives mixed reviews, with some guests describing it as a "ghost town" at night and expressing concerns about safety due to the presence of homeless individuals. Parking is available, with both self-parking in an underground garage and valet service offered, often included in a resort fee. While the parking is generally considered convenient and secure, some guests found the garage tight or experienced delays with valet service.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the staff's willingness to go above and beyond to assist with requests, provide recommendations, and ensure a comfortable stay. The check-in process receives mixed feedback, with some experiences being quick and easy, while others report chaotic or delayed check-ins, particularly during busy periods or for early arrivals. Housekeeping service is inconsistent; while some guests appreciate daily cleaning and fresh linens, others report rooms not being cleaned for days or staff entering rooms despite privacy signs. Valet service is generally efficient and friendly, though some guests experienced long waits or issues with their vehicles.

Additional Information
Guests frequently mention an unexpected resort fee or destination fee charged per night, which often covers amenities like parking and water but can lead to frustration if not clearly disclosed upfront. The hotel is undergoing renovations, which some guests noted as a positive sign of improvement, while others experienced inconveniences due to ongoing work or dated rooms awaiting updates. There are multiple reports of a mouse incident in the lobby area, which caused distress for some guests and raised concerns about pest control. Several guests also reported billing issues, including incorrect charges or difficulties with incidental fee refunds, leading to dissatisfaction. Furthermore, some guests experienced staff entering their rooms without permission, even with privacy signs displayed, which was a significant breach of privacy.