The Excelsior Small Luxury Hotels of the World

The hotel stands out for its exceptional staff, who consistently go above and beyond to ensure a memorable stay, making guests feel truly welcome and valued. This unwavering commitment to service, combined with its prime central location in the heart of the city, makes it an ideal choice for sightseers and business travelers seeking both convenience and a high level of hospitality. Housed within a beautiful historic building, the hotel exudes an elegant charm that adds to its unique appeal. Guests consistently praise the spotless cleanliness of the rooms and the excellent breakfast offerings, which provide a delightful start to the day. It is particularly well-suited for couples looking for a refined getaway and long-term travelers who appreciate consistent quality and personalized attention. To enhance your experience, guests recommend taking advantage of the hotel's excellent sound insulation for a peaceful night's sleep, even amidst the lively city center.

Facilities & Amenities
The hotel offers a range of amenities designed for guest comfort and convenience. While there is no on-site swimming pool or spa facilities like a sauna, guests appreciate the availability of free Wi-Fi throughout the property, ensuring seamless connectivity. Many rooms feature a lovely balcony, providing a pleasant outdoor space. The hotel is noted for its excellent sound insulation, which effectively minimizes street noise, allowing for a restful environment despite its central location. Each room is equipped with a minibar that is refilled daily, and thoughtful touches like umbrellas are provided. The elevator, though described by some as small or outdated, is functional and adds to the historic charm of the building. Some guests noted a strong scent diffuser in the hotel, which was not to everyone's preference.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness, noting that rooms are spotless and well-maintained, often with twice-daily upkeep. The beds are widely praised for being exceptionally comfortable and soft, ensuring a restful night's sleep for most. While many rooms are described as spacious and well-designed, some guests found certain room types, including junior suites, to be smaller than anticipated for a luxury hotel. The bathrooms are generally elegant with marble finishes, though some are noted as being small or having a glass door that compromises privacy. Recurring feedback mentions issues with shower leaks and occasional problems with the shower head or hot water supply. Despite the hotel's central location, sound insulation is effective, though some guests reported minor noise from air conditioning or corridors. Thoughtful in-room amenities include chocolates and a coffee maker.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as superb, excellent, and lavish, offering a wide variety of options to cater to diverse tastes. Guests appreciate the extensive buffet selection, which includes fresh fruits, pastries, and savory items. A significant highlight is the hot a la carte menu, featuring freshly prepared items like omelets, egg dishes, and pancakes, along with fresh juice and quality coffee. While the overall food quality is highly regarded, some guests noted minor inconsistencies with the cooked items, such as dry omelets or long wait times for specific orders. The hotel also features an on-site restaurant offering excellent cuisine for lunch and dinner, and room service is available and well-received. For guests with early departures, the hotel thoughtfully provides breakfast boxes.

Location & Accessibility
The hotel boasts an exceptional central location, placing guests directly in the heart of the city and making it incredibly convenient for exploration. It is ideally situated within easy walking distance of major attractions, including Aristotelous Square, the bustling waterfront, and a plethora of shopping areas, diverse restaurants, and lively bars. This prime position allows guests to immerse themselves in the vibrant city life with utmost ease. While the hotel does not offer free parking, it provides a highly valued valet service, which guests find incredibly convenient and efficient, especially given the inherent challenges of parking in a busy city center. Several nearby parking buildings are also accessible for those arriving by car. The hotel's excellent accessibility to public transport and its close proximity to key landmarks make it a perfect and highly recommended base for both leisure and business travelers.

Staff & Service
The staff at the hotel consistently receives overwhelming praise, being described as exceptional, superb, and the hotel's strongest asset. Guests highlight their friendliness, professionalism, and genuine willingness to help with any request, often going above and beyond expectations. From the reception desk to the bell staff and breakfast waiters, every team member contributes to a welcoming and accommodating atmosphere. Specific services frequently commended include the quick check-in process, valuable local tips and recommendations, and efficient assistance with travel arrangements. The valet service is also highly appreciated for its convenience and the courteousness of the attendants. Many guests note thoughtful touches like turn-down service with chocolates and the provision of breakfast boxes for early departures, all delivered with a warm smile.

Additional Information
The hotel is celebrated for its distinctive historic boutique character, housed in a beautifully renovated building that seamlessly blends classic charm with modern comforts. This unique ambiance, featuring elegant interior design and high ceilings, contributes significantly to the overall guest experience, offering a sense of timeless luxury. A notable and highly appreciated feature is the hotel's pet-friendly policy, which extends a warm welcome to guests traveling with their animal companions. The hotel goes the extra mile by providing specific amenities tailored for pets, such as dedicated shampoo, conditioner, and special towels, ensuring that furry friends feel just as comfortable and valued as their owners. This thoughtful and inclusive approach ensures a pleasant and convenient stay for all members of the family, making it a standout choice for pet owners.