The Franklin Hotel Martha's Vineyard

This hotel offers a distinctive blend of modern coastal design and a homey atmosphere, making it a memorable choice for guests. Its signature feature is its prime central location, providing easy walking access to downtown Edgartown, local shops, and restaurants, which is highly valued by sightseers and leisure travelers seeking convenience. The property is also notably pet-friendly, appealing to travelers with pets. While guests consistently praise the hotel's impeccable cleanliness and stylish decor, the self-service model, relying heavily on a digital key system, is a recurring theme. For an optimal experience, guests should familiarize themselves with the app-based entry system and be prepared for limited on-site staff interaction.

Facilities & Amenities
The hotel provides several appealing communal areas, including a well-decorated living space and a kitchenette that offers complimentary coffee and filtered water. Guests appreciate the convenience of these shared spaces, which also include an outdoor patio and a terrace for relaxation. Free Wi-Fi is consistently praised for its excellent performance, and complimentary parking is available, a notable benefit in the area. However, many guests note the lack of in-room amenities, such as mini-fridges, cups, safes, or even basic toiletries like hand soap and tissues. While a sound machine is provided in rooms to mitigate noise, the absence of certain conveniences means guests often need to bring their own or rely on the shared kitchen.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and impeccably maintained. Most guests find the beds comfortable, ensuring a restful sleep. However, feedback on room size is mixed, with some rooms described as small or tiny, while larger options like the penthouse are praised for their spaciousness. A significant number of reviews highlight maintenance issues, including crooked doors, broken fixtures, non-functional showers, and lack of heating in some rooms. Noise can also be a concern due to thin walls, with guests reporting audible footsteps and conversations from adjacent rooms. The absence of basic in-room comforts like seating beyond the bed or sufficient storage is also frequently mentioned.

Dining & Food Quality
The hotel does not offer on-site dining or breakfast service. Instead, it provides a communal kitchen area equipped with a Keurig coffee bar, ice machine, and filtered water, allowing guests to prepare simple beverages. For meals, the hotel's excellent location is a major advantage, as it is within walking distance of numerous nearby restaurants offering a variety of cuisines, including a popular spot directly across the street. Guests also appreciate the close proximity to a grocery store, making it convenient to purchase food and snacks for their stay, compensating for the lack of in-room dining options.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It is perfectly situated within easy walking distance of downtown Edgartown, providing convenient access to a wide array of shops, restaurants, and local attractions. Guests also appreciate its proximity to a grocery store and a bike rental facility, enhancing their ability to explore the area. For those relying on public transport, a bus stop is conveniently located nearby. The availability of complimentary parking on-site is a significant benefit, making it easy for guests to arrive by car and explore the island at their leisure.

Staff & Service
The hotel operates primarily on a self-check-in model, utilizing an app-based entry system for room access, which some guests find convenient while others experience issues, particularly with international phone numbers. The lack of on-site staff is a frequent point of discussion, leading to challenges for guests needing immediate assistance or traditional hotel services. However, when staff are available, either remotely or in person, they are consistently described as friendly, helpful, and accommodating, going above and beyond to resolve issues or provide recommendations. Housekeeping is typically request-only and performed every third day, which some guests find less frequent than desired.

Additional Information
A notable feature of this hotel is its pet-friendly policy, making it a popular choice for guests traveling with their dogs. However, some guests have raised security concerns regarding the property, noting that certain exterior doors may remain unlocked, potentially compromising safety. The hotel provides thoughtful touches such as reusable water bottles and a tote bag for guest use. While the hotel primarily operates with a digital key system, guests experiencing issues are directed to a sister hotel across the street for assistance, which can be inconvenient. Some guests have also reported unusual activity in the communal living space, including instances of long-term residents and large gatherings impacting shared amenities.