The Gaya Hotel

The hotel offers a memorable stay, notably for its stunning rooftop infinity pool that provides expansive views of the city, mountains, and even the ocean, making it a signature feature for many guests. Its prime location directly adjacent to the vibrant Tiehua Music Village and within easy walking distance of the bustling night market is another significant draw. Guests consistently commend the hotel's comfortable accommodations and the generally attentive service from the staff. This establishment is particularly well-suited for sightseers and families looking to explore the city's main attractions on foot, while couples can enjoy romantic vistas and convenient access to local dining. To enhance your experience, consider requesting a room on a higher floor for better views, and be aware of the pool's specific operating hours to plan your relaxation accordingly.

Facilities & Amenities
The hotel's rooftop infinity pool is a major highlight, offering spectacular views and a relaxing escape, though guests should note the requirement for a swimming cap and its specific closure hours during the day, which can be frustrating for those wishing to use it during peak sun. There is also no food and beverage service available at the pool area, despite the presence of tables. For those seeking to maintain their fitness, a fitness center is available, though some guests found the equipment to be somewhat dated. The hotel provides free Wi-Fi throughout, ensuring connectivity. Guests appreciate the convenience of USB charging points in rooms, though some found the number of power outlets limited. The elevators can experience crowding, especially during peak check-in/check-out times or with large groups.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and designed with a modern aesthetic, often featuring a balcony with pleasant views. The beds are consistently praised for their exceptional comfort and the provision of high-quality duvets and multiple pillows, ensuring a restful sleep. While most rooms are described as quiet with good soundproofing, some guests occasionally noted thin walls or minor noise from adjacent construction. The bathrooms are typically spacious, often equipped with both a shower and a bathtub, though some reviews mentioned issues with low water pressure or an old shower head. Some guests also reported minor cleanliness issues like mold in the shower or dirty bathroom floors, and a lack of convenient towel hooks or sufficient hand towels. In-room amenities include coffee/tea stations, though these were sometimes found to be sparse.

Dining & Food Quality
The breakfast buffet, served on the tenth floor with pleasant views, receives mixed but generally positive feedback. Many guests highlight the variety of options, including a good mix of Asian and Western dishes, and particularly praise the live cooking station offering delicious beef noodle soup with generous portions of tender beef. However, some found the overall food quality to be average, with items in the bain-marie sometimes becoming cold quickly. The coffee also received varied opinions, with some finding it unsatisfactory. On-site restaurant options for dinner are limited and often require advance reservations, with some guests noting they were expensive and sparsely occupied, leading many to seek dining experiences outside the hotel. The bar was also noted by some guests as being consistently closed.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated directly next to the popular Tiehua Music Village and the Taitung Railway Art Village, offering immediate access to cultural and entertainment spots. Guests can easily walk to the bustling night market (Zhengqi Street) for diverse food choices and shopping. Other nearby conveniences include a McDonald's, Poya, Watsons, and a Family Mart, along with various local restaurants. The hotel is also well-connected to public transport, being a short walk from the bus station and offering easy access to the train station via bus or taxi. While parking is available and generally convenient, some guests noted that the indoor parking can be small, potentially requiring outdoor parking during peak occupancy.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their willingness to assist with various requests, from quick check-in processes and luggage handling to calling taxis and providing local recommendations. Many reviewers highlight the staff's professionalism and their efforts to ensure a comfortable stay. However, a few guests experienced a language barrier with some staff members, finding it challenging to communicate in English. There were also isolated reports regarding housekeeping, with some guests noting issues such as unreplenished amenities or the need for multiple calls to receive basic items. Despite these minor points, the overall sentiment is that the staff contributes significantly to a positive guest experience.

Additional Information
Guests should be aware of specific policies and features that impact their stay. For instance, the hotel's rooftop pool strictly requires a swimming cap for all users, and it operates with specific closure hours during the middle of the day, which can limit access. Furthermore, there is no food and beverage service available at the pool area, despite the presence of seating. The check-in time is later than typical, at 4:00 PM, with an earlier check-out time of 11:00 AM, which some guests found inconvenient. Due to Taiwan's no single-use items policy, the in-room coffee and tea stations are often sparse, lacking sugar, milk, or spoons. The hotel also features a unique artistic ambiance with various art pieces displayed throughout, adding to its distinctive character.