The Gig Hotel

This hotel is highly regarded for its prime location and its signature rooftop pool and bar, which offer stunning panoramic views of Patong, the sea, and the mountains. Guests frequently highlight the spacious rooms and the generally friendly and helpful staff as key aspects of their stay. The hotel is an excellent fit for party-goers and sightseers due to its proximity to nightlife and attractions, while its quiet alley setting also appeals to couples and families seeking a balance between excitement and peaceful rest. To enhance your experience, consider requesting a room on a higher floor for better views, and be prepared for potential noise from the surrounding area by bringing earplugs.

Facilities & Amenities
The hotel's rooftop pool is a major draw, praised for its incredible views and vibrant atmosphere, sometimes featuring foam parties with a DJ. While many enjoy its setup, some guests found the water to be quite cold, and noted issues with rusty sunbeds and a lack of shade. The gym is described as modern and well-equipped, though some guests reported issues with the air conditioning in this area. A sauna is also available for relaxation. Wi-Fi connectivity received mixed reviews, with some guests experiencing poor signal or it not reaching their rooms. The elevators were occasionally noted as slow and small. The hotel provides water bottles in rooms, though some guests felt the quantity was insufficient. A convenient tour booking desk in the lobby is highly recommended for its professional and helpful service.

Cleanliness & Room Comfort
Rooms are consistently described as spacious and large, often featuring comfortable, generously sized beds, though some guests found the mattresses to be quite hard. While many reviews commend the overall cleanliness of the rooms and the hotel, some reported mixed experiences with housekeeping, including instances of re-folded used towels or toilets not being cleaned upon arrival. A few guests noted a musty smell or mold in bathrooms. Noise levels are a significant concern for some, stemming from street noise, late-night revellers, rubbish trucks, and internal sounds like slamming doors and echoing conversations due to the open-plan design. Issues with air conditioning not cooling effectively or blasting cold air were also mentioned, alongside problems with shower pressure and inconsistent water temperature.

Dining & Food Quality
The breakfast buffet receives varied feedback. Many guests appreciate the variety and daily changing options, including an omelette/egg station. However, some found the overall quality to be average or poor, with limited vegetarian choices. The breakfast area can become crowded and hot, as outdoor seating is often the only option. There were also isolated comments about the attitude of some breakfast staff. The rooftop bar and restaurant generally receive positive remarks for their good food quality, with pizza being a particular highlight. Service speed at the rooftop establishment was occasionally noted as slow by some patrons.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for exploring Patong. It is situated just a minute's walk from Bangla Road, and within a five to ten-minute walk of major attractions like Jungceylon Shopping Mall, Central Patong Shopping Mall, and Patong Beach. Numerous cafes, bars, massage parlors, currency exchange points, and pharmacies are also easily accessible, with a 7-Eleven right at the hotel's entrance. Despite its proximity to bustling areas, the hotel is often praised for being located in a quiet alley, allowing for a peaceful night's sleep away from the main street noise. Parking is available, though some guests found the underground access steep and noted issues with security.

Staff & Service
The hotel staff are widely praised for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to resolve issues promptly and professionally. The check-in process is generally described as quick and efficient, though some guests reported issues with unexpected deposits or staff inspecting rooms suspiciously at checkout. Housekeeping service received mixed reviews; while some found it spotless and thorough, others noted inconsistencies or instances of staff entering rooms without proper notice. Despite a few comments about language barriers or occasional rudeness from some staff members, the overall sentiment is that the team strives to provide excellent service and support to guests throughout their stay.

Additional Information
Guests should be aware that the hotel occasionally undergoes renovations, which can lead to unannounced construction noise during the day. There were also reports of power outages during some stays, though these were generally beyond the hotel's control. Some guests experienced issues with room allocation, such as receiving a different room type than booked or being placed in non-adjacent rooms despite requests. The hotel charges a fee for late checkout and a deposit for room keys. While rooms are generally well-maintained, some guests noted an outdated feel to the decor and furniture. The hotel does not typically offer a clothing iron, shuttle services to other beaches, or universal adapters.