The Glengate Hotel & Suites

This hotel is a popular choice for its exceptional value, offering complimentary parking and a satisfying breakfast that make it stand out as a budget-friendly option near Niagara Falls. Its prime location, within walking distance of major attractions, makes it an ideal base for sightseers and families looking to explore the area without constant reliance on a car. Many guests appreciate the overall cleanliness and the comfortable accommodations, often highlighting the friendly and helpful staff as a significant asset. For business travelers, the hotel provides a practical and economical stay with essential amenities. To enhance your experience, consider requesting a room on an upper floor for a quieter stay, and be sure to take full advantage of the convenient free parking.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional, though some note the decor appears outdated or "old school." Many rooms are described as spacious and well-equipped, featuring a refrigerator, kettle with tea and coffee packets, and an iron with an ironing board. Some premium rooms also boast balconies or jacuzzi tubs, adding a touch of luxury. While most guests appreciate the free Wi-Fi and the availability of ice machines, a few mention issues with older TVs or noisy air conditioning units. Some rooms are noted for having dim lighting or lacking basic items like a clock or an extra chair, and a few guests reported minor maintenance issues such as broken A/C vents or noisy exhaust fans in the bathrooms.

Cleanliness & Room Comfort
The hotel receives mixed feedback regarding cleanliness and room comfort. Many guests commend the rooms for being clean and the beds comfortable, often highlighting the fresh sheets and well-maintained bathrooms. However, a notable number of reviews express concerns about the overall condition, mentioning shabby carpets, dust in various areas, and sometimes a strong smell of cleaning products. Some guests reported finding hair in rooms or on towels, and a few experienced issues with stained linens or dirty refrigerators. More seriously, a small but significant number of guests reported encountering bed bugs or mold in their rooms, which severely impacted their stay. Noise from adjacent rooms or upper floors is occasionally mentioned, and some guests found the lighting in their rooms to be too dim.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for many guests, offering a convenient start to the day. Most guests appreciate the variety, which typically includes waffles, yogurt, rolls, bagels, cereals, and boiled eggs, along with coffee and juice. Some particularly enjoy the latte machine and the option to make their own fresh waffles. However, some guests find the breakfast offerings to be limited, noting the absence of scrambled eggs or meat options like sausage. A few reviews mention issues with stale boiled eggs or a lack of fresh fruit like bananas. The breakfast room can become quite crowded, especially during peak hours, and some guests observed that the waffle station or tables were not always as clean as desired.

Location & Accessibility
The hotel's location is a significant advantage for many, situated within a reasonable walking distance of the Niagara Falls attractions, including Clifton Hill and the casinos. Guests appreciate the convenience of having a McDonald's, gas station, and convenience store right next door. Its proximity to the QEW also makes it easily accessible for those traveling by car. While many find the walk to the main tourist areas manageable, some guests consider it a bit far, especially for pedestrians, suggesting it might be more of a car-only destination. Parking is complimentary, which is a major plus, though it can be tight and limited, with some guests experiencing difficulty finding spots, particularly when the lot is shared with a neighboring facility.

Staff & Service
The staff at the hotel generally receives high praise, with many guests describing them as friendly, helpful, and welcoming. Numerous reviews highlight their attentiveness and willingness to go above and beyond, such as offering upgraded rooms or accommodating requests for late checkout. The check-in process is often noted as quick and efficient, contributing to a positive first impression. However, some guests have reported less positive interactions, describing certain staff members as unfriendly or unhelpful, particularly at the front desk. There are instances where guests felt their concerns, such as issues with hot water or room amenities, were not addressed promptly or with sufficient empathy, leading to frustration and a less satisfying service experience.

Additional Information
Guests should be aware that a deposit may be required upon check-in, though some reviews indicate it can be waived. While the hotel offers a generally quiet environment, some guests have noted disturbances from loud guests in the hallways or noise from upper floors, including sounds of banging or running water. The hotel does not provide laundry services or a water vending machine, which some travelers found inconvenient. Rooms are typically equipped with a refrigerator and microwave, but some guests mentioned the absence of a clock or an additional chair beyond the desk. Additionally, some rooms may have limited hangers or lack a dedicated wardrobe, which could be a consideration for longer stays.