The Grand River Hotel, an Ascend Hotel Collection Member, Grand Rapids, USA - www.trivago.com

The Grand River Hotel, an Ascend Hotel Collection Member (Grand Rapids, USA)

The Grand River Hotel, an Ascend Hotel Collection Member (Grand Rapids, USA)

About The Grand River Hotel, an Ascend Hotel Collection Member

The Riverfront Hotel Grand Rapids (formerly Radisson Grand Rapids Riverfront) offers a scenic setting, plus a convenient shuttle service to help guests get downtown at no charge. Rooms at the Riverfront Hotel Grand Rapids feature 42-inch flat-screen TVs with deluxe cable programming, plus free high-speed wireless Internet. They also come with hair dryers, irons, ironing boards, coffee makers and desks. Some rooms also have microwaves and refrigerators. This property has a dry sauna, hot tub and indoor pool, plus a fitness center. There's also a 24-hour business center. Coin laundry facilities are on site, and the hotel also offers three-hour express laundry service, and same-day dry cleaning. Parking is free. Guests can dine throughout the day at The Landing Restaurant. Alternatively, beverages are served in The Landing Lounge. Under eight miles from the Frederik Meijer Gardens & Sculpture Park, this hotel is a seven-minute drive from the John Ball Zoo.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Rating overview

7.3
trivago Rating Index based on 1526  reviews from:
  • Location
    Very good  8.0 / 10
  • Rooms
    Okay  6.8 / 10
  • Service
    Good  7.7 / 10

Positive Reviews

positive:

Hotel is Well Located

Guests liked how this property is situated along the river, and that it's a short drive from the downtown district. Furthermore, the property provides easy access to the freeway, which is helpful if you're depending on this hotel as a stopover point during a longer journey.

positive:

Parking is Free

Guests really appreciated that this hotel offers complimentary on-site parking. Many were expecting to have to pay for this service, and said the fact that it came at no charge allowed them to save a lot of money on their trip costs.

positive:

There's a Shuttle Service

Guests can use a free shuttle service operated by the hotel to get downtown. Although some guests felt the shuttle should run more frequently, feedback about the service was generally good, and guests thought it was very handy. Be sure to use it if you want to discover the area and not rely on your vehicle very much.


Negative Reviews

negative:

A Dated Property

Numerous comments reflected the opinion that this property is very out of date and unappealing. Although renovations are ongoing, some guests were displeased enough to admit they were not likely to return to check out the updates.

negative:

Rooms Are Not Universally Clean

Feedback suggests the housekeeping staff here need more thorough training. For example, some guests said their rooms were very clean, but more frequently, it seemed housekeeping missed several things while cleaning the rooms, making guests feel uneasy about staying in the accommodations.

negative:

The Sleep Number Beds Are a Detriment

This property offers some rooms with adjustable Sleep Number beds as a supposed perk. However, many guests complained that the beds malfunctioned much more often than they functioned properly. As a result, many people woke up feeling very sore and upset.


All amenities

Hotel facilities
  1. Business centre
  2. Arcade/Video games
  3. Entrance Hall/lobby
  4. Elevator
Accessibility
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
Wellness / Spa
  1. Hot tub
Room facilities
  1. Balcony (upon inquiry)
  2. Fireplace
  3. Bathtub (upon inquiry)
  4. Shower
Sports facilities
  1. Fitness
For children
  1. Playground

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Cashless payment

Interesting hotels nearby The Grand River Hotel, an Ascend Hotel Collection Member

These hotels may also be interesting for you...

Destinations nearby The Grand River Hotel, an Ascend Hotel Collection Member

Other destinations close to The Grand River Hotel, an Ascend Hotel Collection Member

Explore nearby attractions