The Grove Hotel

This hotel offers a luxurious urban escape, renowned for its central location and direct connection to the Idaho Central Arena, making it a signature feature for guests. Its prime position in downtown allows for easy access to numerous attractions, restaurants, and shops. The hotel is ideal for sightseers and business travelers seeking convenience, while couples can enjoy romantic getaways and families appreciate the proximity to events and spacious accommodations. Guests consistently praise the hotel's cleanliness, comfortable rooms, and the attentive service provided by the staff. To enhance your stay, be aware of ongoing renovations that may cause some noise during the day, and consider utilizing the convenient airport shuttle service.

Facilities & Amenities
Guests frequently commend the hotel's extensive fitness center, which is described as well-equipped and one of the best in the area, featuring a lap pool, sauna, steam room, and hot tub with impressive views. Many appreciate the availability of complimentary bikes for exploring the city's Greenbelt. The hotel also offers a vibrant lobby bar and comfortable lounge areas for relaxation and socializing. While Wi-Fi is available, some guests have noted occasional connection issues. A recurring point of feedback concerns the elevators, which can be slow, with some instances of only one being operational, especially during periods of construction. Additionally, some guests have reported issues with vending machines being empty or containing expired items.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. However, some isolated reports mention minor issues such as hairs or stains upon arrival. Room comfort receives mixed reviews; while many find the beds comfortable and conducive to a restful sleep, some guests describe them as too firm, lumpy, or express dissatisfaction with the pillows. Rooms are often noted for being spacious and offering excellent views of the city. Feedback on noise levels is varied; some guests experience quiet stays, while others report significant street noise at night or construction noise during the day, particularly if their room is located directly above renovation areas or near the gym. The AC system is generally effective, though some found rooms stuffy. Bathrooms are typically spacious, but a few guests mentioned them appearing somewhat outdated or having minor issues like a lack of towel hooks or inconsistent shower pressure.

Dining & Food Quality
The hotel's on-site Trillium restaurant is consistently highlighted for its delicious food quality and attentive service, making it a popular choice for both breakfast and dinner. Many guests enjoy the breakfast offerings, though some find it to be on the expensive side. The lobby bar is a lively spot, frequently praised for its vibrant atmosphere, well-crafted cocktails, and friendly, efficient bartenders. Room service is available and generally receives positive comments for its promptness and quality, though a few guests noted missing items like silverware or coffee cream. The convenience of having a quality restaurant and bar within the hotel is a significant advantage for many visitors.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, offering unparalleled walkability to numerous downtown Boise attractions. Guests appreciate being within easy reach of a wide array of restaurants, shops, the Basque Block, and the Greenbelt. Its direct connection to the Idaho Central Arena is particularly convenient for event attendees. The hotel provides a reliable and complimentary airport shuttle, which is highly valued by guests not renting a car. Parking is a frequently discussed topic; while both self-parking and valet service are available, guests often find the parking garage difficult to navigate, and the associated fees can be substantial. Some guests advise against bringing a car due to the parking challenges and the hotel's excellent walkability.

Staff & Service
The hotel staff consistently receives exceptional praise for their friendliness, helpfulness, and attentive service. Guests highlight the professionalism and accommodating nature of the front desk, valet, restaurant, and shuttle staff, noting their willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are generally described as smooth and efficient. Valet service is frequently commended for its speed and courtesy. While housekeeping is generally thorough, some guests experienced missed service or minor communication issues. Overall, the staff's dedication to providing excellent customer service is a recurring theme, contributing significantly to positive guest experiences.

Additional Information
Guests should be aware of ongoing renovations throughout the hotel, which have been noted to cause construction noise during daytime hours and may impact access to certain facilities, such as some pool or fitness areas. These renovations have also been cited as a reason for occasional elevator delays. The hotel is directly connected to the Idaho Central Arena, offering convenient access for event-goers. Some guests have mentioned the hotel's rewards program as a benefit. It is also noted that the hotel charges a fee for late check-out. For light sleepers, the soundproofing of the rooms is a point of concern, as external street noise and internal hallway sounds can be audible. The hotel offers complimentary bikes for guests to explore the city.