The Ivy Hotel - Adults Only

This hotel offers a charming boutique ambiance combined with an unbeatable location that places guests at the heart of a vibrant neighborhood. Its signature appeal lies in providing a convenient base for exploring the city, with many attractions, restaurants, and the beach within easy reach. The hotel is particularly well-suited for sightseers, beach-goers, and urban explorers who prioritize accessibility and a lively atmosphere. While the staff generally receives praise for their friendliness, guests should be aware of potential inconsistencies in room cleanliness and amenity availability. To enhance your stay, it is advisable to confirm specific room amenities like refrigerators upon booking and to be prepared for parking challenges in the area, as the hotel does not offer dedicated parking.

Facilities & Amenities
The hotel features a pool area that many guests describe as beautiful, clean, and a pleasant spot for relaxation, though some note it can be small or that the advertised "hot tub" is actually a cold kiddie pool. Wi-Fi connectivity receives mixed reviews, with some guests reporting it worked perfectly while others experienced slow speeds or complete unavailability. In-room amenities are often limited, with many guests noting the absence of a mini-fridge, microwave, or sufficient storage space like dressers. While these are not typically found in rooms, a microwave is available in the lobby for guest use. The availability of ice machines is inconsistent, often requiring guests to request ice from the front desk.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests praised their rooms as spotlessly clean, spacious, and smelling fresh, a significant number reported issues. Common complaints included stained sheets, hair on surfaces, and mold in bathrooms. Housekeeping service was frequently cited as inconsistent, with rooms not being cleaned daily or towels not being replaced. Bed comfort also varied, with some finding beds very comfortable, while others described them as uncomfortable or low to the floor. Many rooms are noted for their compact size, offering limited space to move around. Bathroom issues included a lack of fans, leading to mist buildup, and problems with sliding doors, shower leaks, or a lack of a "lip" in handicapped showers causing water to spill. Noise levels from the front desk, street, or slamming doors were also a concern for some.

Dining & Food Quality
The hotel does not feature an on-site restaurant for main meals, but it does offer continental breakfast at a sister hotel located a short walk away. Guest opinions on the breakfast are varied, with some finding it a convenient and acceptable option, while others described it as basic or disappointing. There are no specific details provided regarding the variety of food options or coffee quality, but the general sentiment suggests it is a simple offering. The hotel's location, however, provides easy access to numerous restaurants and coffee shops nearby, offering a wide range of dining choices for guests.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests appreciate being within walking distance of numerous restaurants, shops, pharmacies, and the beach. It is also conveniently located for exploring popular areas like Old San Juan and La Placita, which are just a short Uber or Lyft ride away. However, a significant drawback mentioned by many guests is the lack of dedicated parking. Guests must rely on street parking, which is often difficult to find, especially on weekends, or use paid parking lots several blocks away, incurring additional costs. Despite the parking challenges, the hotel's proximity to key attractions and amenities makes it a highly desirable base for exploring the city.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and professional. Many guests highlighted specific individuals for their attentiveness and willingness to assist with questions and recommendations. The check-in process is often described as quick and efficient, though some guests experienced delays or issues with reservation discrepancies. However, housekeeping and towel service are recurring points of frustration. Many reviews indicate a lack of daily room cleaning, difficulty obtaining fresh towels, or receiving stained/damp towels. The check-out process also garnered some negative feedback, particularly concerning billing discrepancies and challenges in resolving issues or obtaining refunds.

Additional Information
A significant and frequently mentioned concern among guests involves billing discrepancies and unauthorized charges appearing on credit cards, even after check-out or booking cancellations. This issue has led to considerable frustration and prolonged efforts for resolution. Some rooms feature unique amenities such as an outdoor soaking tub or a private patio, though these are not consistently available or always in pristine condition. The rooms are equipped with Roku TV, providing access to streaming services, although some guests reported issues with Wi-Fi connectivity impacting its functionality. Guests should be aware that the hotel does not provide certain common in-room items like hair dryers or sufficient hangers, and these may need to be requested or brought by the guest.