The Jamaica Pegasus Hotel

The hotel stands as an iconic city hotel and a welcoming oasis in the heart of Kingston, distinguished by its lush grounds and inviting pool area. Guests frequently highlight the exceptional service provided by the staff, the comfortable and clean accommodations, and the hotel's prime central location. It is an ideal choice for business travelers attending conferences or meetings, and equally suitable for leisure travelers, couples, and families seeking a relaxing stay with easy access to city attractions. To enhance your experience, guests recommend requesting a recently renovated room and taking advantage of the highly praised on-site spa services.

Facilities & Amenities
The hotel offers a comprehensive range of facilities designed to cater to various guest needs. The pool area is a popular spot for relaxation, though some guests noted that loud music from nearby events or parties, particularly near the pool, could be disruptive at night. A well-equipped gym is available for those wishing to maintain their fitness routine. The Executive Lounge provides a quiet and comfortable space for guests to unwind, although some wished it had extended hours for daytime coffee and tea. Conference facilities are frequently utilized and described as top-notch, with seamless audio-visual equipment. Guests also appreciate the convenience of a 24/7 cafe and readily available Wi-Fi throughout the property. While some found the elevators to be slow or dated, the overall range of amenities contributes positively to the guest experience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as clean, comfortable, and spacious. The beds are consistently praised for being very comfortable, ensuring a restful night's sleep. Many rooms offer fantastic views of the city or mountains, enhancing the overall ambiance. However, some guests reported issues with outdated rooms, noting a mildew or carpet odor in certain areas, and some bathrooms were described as needing upgrades or having leaky showers. Instances of cold water for showering and difficulty controlling the air conditioning temperature were also mentioned. Noise from outside, particularly from nearby bars or events, was a significant concern for some, impacting their ability to sleep peacefully.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive reviews, with the breakfast buffet being a consistent highlight. Guests frequently praise the breakfast variety, which includes a wide selection of tasty local Jamaican dishes such as brown stew fish and escovitch fish, alongside international options. The Blue Window Restaurant is well-regarded for both breakfast and lunch, with many commending the food quality and attentive service. The 24/7 cafe is a convenient option, offering good quality soups and sandwiches, though some wished more dishes were freshly prepared to order. While many found the food delicious, a few guests expressed disappointment with dinner service, specific dishes, or the quality of coffee, and some felt the overall menu could offer more variety, especially for longer stays.

Location & Accessibility
The hotel's central location in New Kingston is overwhelmingly praised as a major advantage, making it ideal for both business and leisure. It is conveniently situated right next to Emancipation Park, offering a pleasant green space for relaxation. Guests appreciate its proximity to numerous restaurants, banks, and government offices, with many attractions within easy walking distance. The area is consistently described as safe, contributing to a sense of security for guests exploring the surroundings. While the location is highly convenient for accessing various parts of Kingston, parking can be scarce, especially during events, and some guests found the available parking to be inconveniently far or expensive.

Staff & Service
The staff at the hotel consistently receive high praise for their professionalism, friendliness, and attentiveness, significantly contributing to a positive guest experience. Many reviews highlight the welcoming and helpful demeanor of the front desk team, ensuring a smooth check-in process. The hospitality crew is commended for keeping rooms clean and providing useful local information. Guests frequently mention the excellent service from restaurant staff, who are described as courteous and efficient. Bellmen are noted for their exceptional dedication and ability to make guests feel at home, often going above and beyond to assist with luggage and provide a warm welcome. Overall, the commitment of the staff to providing excellent service is a recurring theme.

Additional Information
The hotel is a popular venue for conferences and workshops, with guests consistently praising the quality of the facilities and catering for such events. The on-site spa, White Orchid Salon and Spa, is highly recommended, offering a range of services like massages and facials, with guests noting the relaxing atmosphere and skilled therapists. The hotel also serves as a memorable location for weddings, with couples appreciating the beautifully groomed gardens for ceremonies and the seamless transition to honeymoon suites. Guests should be aware that the hotel frequently hosts events and parties, which can sometimes lead to loud music that may be heard in rooms, particularly those near the pool or event spaces.