The Landing Resort and Spa

This hotel offers a memorable stay, primarily distinguished by its breathtaking lake views and direct access to the beach, making it a prime choice for those seeking scenic beauty and outdoor activities. The unique luxury of heated bathroom floors and heated toilet seats also stands out, providing exceptional comfort. It is an ideal destination for couples on a romantic getaway, dog owners due to its highly accommodating pet policy, and skiers or outdoor enthusiasts given its proximity to slopes and trails. Guests consistently commend the attentive and friendly staff who strive to enhance the experience. To maximize your visit, consider requesting a room with an unobstructed lake view, utilize the convenient complimentary shuttle service, and be mindful of the additional resort and parking fees upon booking.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and enjoyment. The spa receives high praise for its relaxing atmosphere and skilled therapists, offering various treatments. A heated outdoor pool and hot tub are available, though some guests note the pool area could benefit from more seating and amenities like umbrellas. A well-equipped fitness center includes modern equipment such as Peloton bikes. Guests appreciate the complimentary Wi-Fi and the convenience of an on-demand shuttle service that provides easy transport to nearby attractions. Additionally, the hotel features a grand balcony with fire pits offering stunning views, and provides complimentary bicycles for exploring the area. Some guests experienced issues with amenities like the jacuzzi or patio heaters not working, but staff were generally responsive.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests praise the spacious rooms, comfortable beds, and luxurious bathrooms featuring heated floors, heated toilet seats, jet tubs, and rainfall or steam showers. In-room fireplaces are a popular amenity, adding a cozy ambiance, and coffee machines are appreciated. However, a notable number of reviews highlight significant cleanliness issues, including hair, makeup stains, food debris, dust, and stained robes or sheets. Some rooms are described as tired or dated, with visible wear and tear on furniture and carpets. Noise can be an issue due to thin walls or ventilation systems, and some guests reported problems with non-functional fireplaces or air conditioning. Privacy in some bathrooms is also a concern due to open window designs.

Dining & Food Quality
The on-site restaurant, Jimmy's, is a significant highlight for many guests, consistently receiving high praise for its excellent food quality and attentive service. Guests particularly enjoy the breakfast variety, including made-to-order omelets and waffles, and commend dinner options like the prime rib and lobster pasta. The restaurant's atmosphere is often described as pleasant, with good cocktails and a notable wine selection. A unique feature is the dog menu, allowing pets to dine with their owners. While most reviews are positive, some guests find the restaurant to be expensive and a few experienced issues with service or food consistency. When Jimmy's is closed, a complimentary continental breakfast with fresh pastries is sometimes offered, which guests find to be of high quality.

Location & Accessibility
The hotel's superb location is a major draw, situated directly on the lake with easy beach access. It offers breathtaking views of the water and surrounding mountains. Guests appreciate its proximity to popular attractions, being within walking distance of Heavenly Village, casinos, shopping, and various restaurants. Nearby trails, including the Van Sickle trail and Bijou Dog Park, are convenient for outdoor enthusiasts. The complimentary shuttle service is highly valued for providing easy transportation within a two-mile radius, reducing the need for personal vehicles and avoiding parking difficulties in town. However, some guests noted that certain "lake view" rooms actually overlook a parking lot or busy road, diminishing the expected scenic experience and sometimes leading to noise from traffic or events.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, with many guests feeling genuinely welcomed and cared for. Specific mentions include quick check-in processes, staff going "above and beyond" to accommodate requests, and the excellent service provided by shuttle drivers, spa therapists, and restaurant staff. Many guests describe the staff as professional and personable, contributing significantly to a positive experience. However, there are notable instances of negative feedback, with some guests reporting rude or unresponsive front desk staff, issues with housekeeping consistency, and a perceived lack of follow-up on complaints. A few guests also mentioned feeling that staff were unhelpful with billing inquiries or did not adequately address maintenance issues.

Additional Information
Guests should be aware of several important details that impact the overall stay. The hotel has a very pet-friendly policy, providing amenities like doggy bags, treats, and even a special menu at the restaurant, making it an excellent choice for those traveling with pets. However, the hotel charges significant resort fees and parking fees, which are often perceived as high and sometimes not clearly disclosed upfront, leading to unexpected costs. Some guests reported issues with construction or renovations causing noise or limiting access to certain areas. The hotel is a popular venue for weddings and events, which can sometimes lead to noise disturbances or impact views from certain rooms. While some rooms are advertised to sleep three, guests noted that this often relies on a roll-away bed, which may not be ideal for all groups.