The Leela Ambience Gurugram Hotel & Residences

The hotel offers a world of luxury and elegance, consistently praised for its exceptional service and the opulent experience it provides. Its signature feature is its direct connection to a large, modern shopping mall, offering unparalleled convenience for guests. This makes it an ideal choice for families seeking entertainment and dining options, business travelers attending conferences or working in the area, and sightseers looking for easy access to shopping and local attractions. Couples can also enjoy a royal and romantic getaway within its magnificent ambiance. Guests frequently highlight the spacious and comfortable accommodations, along with the outstanding dining experiences available. To make the most of your stay, guests are advised to fully leverage the adjacent mall for diverse shopping and dining, and to explore the hotel's extensive and highly-rated breakfast offerings.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive range of facilities designed for comfort and convenience. The gym is well-equipped with ample machines and free weights, often offering views overlooking a forest, providing a pleasant workout environment. The infinity pool is described as large, clean, and a refreshing escape from the heat, with many considering it among the best they have encountered. While the spa offers a variety of treatments, some guests have reported mixed experiences, with occasional issues regarding service delivery or noise levels from other guests. The hotel provides reliable Wi-Fi throughout the property, ensuring guests stay connected. The lounge and club level are highly regarded for their abundant choices of food and beverages, contributing to a luxurious experience. Furthermore, the hotel boasts excellent conference facilities that are well-organized and highly suitable for corporate events. The direct connection to a large shopping mall is a significant convenience, offering extensive retail, dining, and entertainment options right at the doorstep.

Cleanliness & Room Comfort
The hotel generally receives high praise for its immaculate cleanliness and the overall comfort of its accommodations. Most guests describe the spacious rooms as luxurious, beautifully designed, and equipped with top-notch amenities, ensuring a very comfortable stay. The comfortable beds and plush bedding contribute to a restful night's sleep. While the majority of reviews highlight the rooms as spotless and well-maintained, some isolated comments mention minor issues such as peeling wallpaper, dirty carpets, or a lack of thorough cleaning in specific instances. Noise levels are generally reported as quiet, providing an oasis of tranquility despite the hotel's bustling location, though occasional noise from events like weddings has been noted. Guests appreciate the presence of high-quality toiletries and a well-stocked mini bar. However, some feedback suggests that the in-room entertainment systems, particularly the televisions, could be updated, and there's a desire for more convenient charging points and improved lighting controls.

Dining & Food Quality
The hotel's dining experiences are consistently highlighted as a major strength, with the breakfast buffet receiving overwhelming acclaim. Guests describe it as exceptional, offering a premium experience with an extensive variety of multi-cuisine options, including South Indian, North Indian, American, and Chinese dishes, along with fresh fruits and live counters. The quality and taste of the food are frequently praised, making it a memorable start to the day. The hotel features several highly-regarded restaurants, including Spectra restaurant, known for its diverse menu and excellent service, and Diya restaurant, celebrated for its authentic Mughlai cuisine, delicate preparations, and impeccable service, often accompanied by live classical music. While most guests laud the food quality as exquisite and delicious, a few isolated reviews mention dissatisfaction with certain dinner dishes or overall food taste, and one guest reported an adverse experience related to food safety.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests in the heart of the city with convenient access to various attractions and business hubs. Its direct adjacency to a large shopping mall is a recurring highlight, providing effortless access to extensive retail, dining, and entertainment options without needing to navigate city traffic. This proximity is particularly beneficial for last-minute purchases or quick meals. The hotel is also noted for its relatively close proximity to the airport, making it a practical choice for travelers seeking a comfortable stay before or after flights, though some note that travel times can vary depending on traffic. While the hotel offers parking, some guests mention that it can be located a distance from the main entrance, with shuttle services available to bridge the gap. Overall, the location is highly valued for its convenience and accessibility.

Staff & Service
The hotel's staff consistently receives exceptional praise for their attentiveness, professionalism, and genuine warmth, making guests feel welcomed and valued. Many reviews highlight their willingness to go above and beyond to assist with requests, contributing significantly to a positive experience. The check-in and check-out process is generally described as smooth and efficient, though a few guests noted occasional delays or perceived inflexibility from the front desk. Housekeeping is frequently commended for maintaining spotless rooms and ensuring everything is in perfect order. The concierge service is highly regarded for its helpfulness with transport arrangements and local advice, while the valet service is noted for its efficiency. Guests appreciate the consistent greetings and smiles from all team members, creating a friendly and inviting atmosphere. Overall, the commitment to providing excellent service is a hallmark of the hotel, with staff being a primary reason for repeat visits.

Additional Information
While the hotel excels in many areas, guests have shared a few specific points for consideration. Some reviews express strong dissatisfaction with the hotel's membership program, describing it as misleading due to numerous restrictions, blackout dates, and hidden conditions, leading to a perception of it being a "scam." Similarly, some individual spa services have received negative feedback, with guests reporting rushed experiences or services not matching their preferences, occasionally resulting in discomfort. On a positive note, the hotel is highly recommended for hosting wedding events, with guests praising the seamless arrangements, exquisite food, and meticulous attention to detail provided by the team. A unique observation from some guests is the prevalent tipping culture among staff at the entry points, which some found uncomfortable. Minor issues like inconsistent room temperature control, outdated in-room entertainment systems, and a lack of convenient power outlets for working have also been noted.