The Manor Hotel

The hotel's seafront location is a standout feature, offering guests stunning sea views and easy access to the promenade. This makes it an ideal choice for sightseers and couples seeking a picturesque getaway, as well as families looking for convenient access to coastal activities. While many guests appreciate the friendly staff and the hotel's overall value, recurring themes include concerns about room condition and the continental breakfast offerings. To ensure a pleasant stay, guests are advised to confirm specific room amenities upon arrival and be aware of the hotel's unstaffed reception at certain times, which may require contacting management by phone.

Facilities & Amenities
The hotel offers basic facilities, with a notable bar area that, while present, is frequently reported as being closed or lacking a liquor license, limiting evening entertainment options for guests. Free Wi-Fi is available, though its signal strength and reliability can be inconsistent, particularly in rooms. Guests appreciate the provision of kettles and hot drink facilities in rooms, ensuring a warm beverage is always accessible. However, some common areas, including the reception bathroom, have been noted for cleanliness issues. The overall impression of the facilities is that they are functional but could benefit from significant updates and consistent availability.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly mixed. While some guests found their rooms to be clean with fresh bed linen and towels, many reported significant issues. Common complaints include dated decor, broken furniture, and general signs of wear and tear, such as stained carpets and dusty surfaces. The beds are frequently described as uncomfortable, with guests feeling springs or finding mattresses too thin. Showers are often criticized for being tiny with poor water pressure or issues with hot water availability. Noise from other guests or outside traffic is also mentioned, impacting sleep quality. Some rooms lack basic amenities like chairs or sufficient storage, and issues with windows not closing properly are noted.

Dining & Food Quality
The hotel primarily offers a continental breakfast, which receives varied feedback. Most guests found the selection to be basic, typically including items like toast, cereal, eggs (often just boiled or scrambled), and juices. While some appreciated the simplicity and found it adequate, many expressed disappointment, expecting a more substantial full English breakfast. Issues with food quality such as stale bread or limited fresh fruit were reported. A significant recurring problem is the availability of staff during breakfast hours, with guests sometimes finding the dining area unstaffed or food put away prematurely. The hotel does not offer hot food beyond eggs, and there is no bar service for drinks.

Location & Accessibility
The hotel's central location on the seafront is consistently praised as a major advantage. It offers easy access to the promenade and is within a 10-15 minute walk of the pier, main town, shops, and restaurants. Its position is particularly convenient for those attending events at nearby venues, often being less than a 5-minute stroll away. A significant benefit highlighted by many guests is the availability of free street parking directly outside or very close to the hotel, which is a considerable convenience in the area. The hotel is also noted for being not far from the train station, further enhancing its accessibility.

Staff & Service
The staff generally receive positive remarks for their friendliness, helpfulness, and politeness. Many guests highlight their willingness to assist with luggage, provide local recommendations, and accommodate requests like early check-in or luggage storage. However, a recurring concern is the lack of consistent staff presence at the reception desk, particularly during off-peak hours, leading to guests having to call a contact number or finding the hotel un-manned. Despite these operational challenges, the staff who are present are often described as attentive and welcoming, striving to provide a good experience.

Additional Information
Guests should be aware that the hotel appears to be undergoing refurbishment in certain areas, which may result in some construction materials or unfinished spaces. The hotel operates a pet-friendly policy, though an additional fee per night for pets is often applied, which some guests found unexpected. There have been instances where guests were relocated to another hotel due to boiler breakdowns or other unforeseen issues. Payment methods can be inconsistent, with some guests being asked to pay in cash due to card machine issues. The hotel's check-in process can sometimes be unusual, with guests needing to contact staff remotely.