The Mary Mount Hotel

The hotel is renowned for its stunning location directly on the shores of Derwentwater, offering breathtaking views of the lake and surrounding fells like Cat Bells. This picturesque setting makes it an ideal retreat for walkers and hikers seeking direct access to scenic trails, as well as nature lovers who appreciate the tranquil environment and abundant wildlife. It is exceptionally welcoming to dog owners, with numerous amenities and services tailored for pets, ensuring a comfortable stay for furry companions. The hotel also appeals to couples looking for a peaceful getaway and families seeking a base for exploring the Lake District. Guests consistently highlight the friendly and attentive staff, along with the generally good quality of food. To enhance your experience, consider requesting a room in the annexe for more space and views, and take full advantage of the convenient boat jetty located just steps away for easy access to Keswick.

Facilities & Amenities
The hotel offers a cozy bar area, often described as fun and equipped with board games, providing a relaxing spot for guests. Many appreciate the lovely terrace and outdoor seating areas, which boast great views over the lake and are perfect for unwinding after a day of activities. Guests find the ample parking convenient, allowing them to leave their vehicles for the duration of their stay and explore the area on foot. A notable modern amenity is the onsite EV charger, which is a significant plus for electric vehicle owners. The hotel also features bird feeders that attract a variety of wildlife, offering a delightful viewing experience for guests. While some guests report fast and efficient Wi-Fi, others have experienced issues with connectivity, noting it can be unreliable or cut out frequently.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the comfortable beds and high-quality linens that ensure a restful sleep. Rooms are often described as spacious and well-appointed, particularly those in the annexe which have been recently refurbished with modern decor. Amenities such as coffee and tea making facilities and quality toiletries are appreciated. While most guests find their rooms clean, some have noted instances of cobwebs or stained carpets in older sections, suggesting a need for updates. Noise can occasionally be an issue, with reports of sounds from neighboring rooms, creaky floorboards, or early morning disturbances from bottle bin emptying. Bathrooms are generally clean and modern, some featuring heated flooring and good showers, though a few guests have experienced low water pressure or issues with the heated towel rail. Many rooms offer beautiful views of the lake or fells, enhancing the overall experience.

Dining & Food Quality
Most guests highly praise the breakfast, describing it as excellent with a good variety of options, including freshly cooked dishes and a buffet selection. A delightful touch for dog owners is the provision of sausages for pets at breakfast. The evening meals are generally considered delicious, offering home-cooked food with generous portions and a varied menu, with specific dishes like the pie and lamb receiving commendation. The bar food is also noted for its quality and value. However, recent reviews indicate mixed experiences, with some guests reporting a restricted menu and a lack of certain items, such as cocktails or specific main courses. While many commend the speedy service, others have experienced very slow service during peak times, and some have noted issues with food quality, including bland vegetarian options or specific dishes not meeting expectations.

Location & Accessibility
The hotel's prime location is consistently highlighted as a major advantage, situated directly on the shores of Derwentwater with stunning views of the lake and surrounding fells. It offers direct access to scenic walking paths and is an ideal base for exploring the Lake District, including popular hikes like Cat Bells. The convenience of a boat jetty just a short walk away allows for easy ferry trips around the lake and into Keswick. For those preferring public transport, a bus stop is conveniently located nearby, providing access to Keswick town center. Guests appreciate the ample parking facilities, enabling them to leave their car for the duration of their stay and explore on foot. Despite its slightly remote feel, the hotel is praised for its peaceful environment and opportunities for wildlife spotting and enjoying clear night skies.

Staff & Service
Most guests consistently praise the hotel staff, describing them as exceptionally friendly, helpful, and attentive. Many highlight their welcoming demeanor and willingness to go out of their way to ensure a comfortable stay. The check-in process is generally smooth, and guests appreciate the staff's accommodating nature regarding various requests. A standout aspect is the hotel's dog-friendly service, with staff making pets feel welcome by offering treats and even sausages at breakfast. However, some recent reviews indicate a decline in service quality, with reports of staff appearing struggling or overwhelmed, occasional instances of minimal customer service, and even some perceived rudeness. Despite these isolated concerns, the overall sentiment remains positive, with many guests commending the staff's dedication and professionalism.

Additional Information
The hotel maintains a highly dog-friendly policy, not only allowing pets but actively welcoming them with specific dining areas, treats at the bar, and even sausages for breakfast, making it a true haven for pet owners. Guests should be aware that some areas of the hotel are described as dated or in need of refurbishment, with occasional mentions of general wear and tear. A recurring concern for some guests has been an intermittent smell from the septic tank, particularly in rooms located towards the rear of the property. Connectivity can also be an issue, as both Wi-Fi and mobile phone signal are reported to be poor or non-existent in certain areas, which can impact guests relying on internet access. It is also noted that rooms in the annexe are generally more spacious and modern compared to some in the main building, offering different experiences.