The New Alexandra Hotel

The hotel is widely appreciated for its excellent central location, providing easy access to local attractions, and for its exceptionally friendly and helpful staff. This combination creates a welcoming atmosphere, making it a memorable choice for many visitors. Currently undergoing an exterior refurbishment, the hotel is continuously working to enhance its appearance. It is an ideal fit for budget-conscious travelers, families seeking convenient and accommodating stays, and groups looking for a central base with good value. Dog owners will also find it particularly suitable due to its pet-friendly policies. To make the most of your visit, guests should be aware that the hotel features numerous stairs and no lift, which is important for those with mobility considerations. Additionally, taking advantage of the on-site bar and restaurant is recommended for convenient and well-regarded dining options.

Facilities & Amenities
Guests frequently comment on the hotel's practical amenities, noting the presence of a lively bar on the ground floor that often hosts karaoke nights and provides a social atmosphere. Rooms are equipped with tea and coffee making facilities, often including biscuits and bottled water, adding a thoughtful touch. Many rooms feature a Smart TV for entertainment. A significant point of feedback, however, is the absence of a lift, meaning guests must navigate multiple flights of stairs to reach their rooms. While some find this challenging, particularly those on higher floors or with mobility issues, it is a known characteristic of the older building. Free Wi-Fi is available, ensuring guests can stay connected throughout their stay.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and tidy, with many specifically praising the comfortable beds and fresh linens that contribute to a restful night's sleep. Rooms are often described as spacious, providing ample room for relaxation, though some guests found their rooms to be on the small side. While the majority report a high standard of cleanliness, a few isolated comments mention minor issues such as dirty bathrooms or uncomfortable mattresses. Noise levels can vary, with some guests noting street noise or sounds from other rooms, though many report a quiet stay. The bathrooms are generally clean, but some mention issues with shower pressure or temperature fluctuations, and some found the shower cubicles to be quite small.

Dining & Food Quality
The hotel's dining options consistently receive positive feedback, with the breakfast being a particular highlight. Guests describe it as delicious, hot, and offering good value with generous portions and a variety of choices. The bar and restaurant also serve a range of food, including Sunday carvery, fish and chips, and pizza, which are frequently praised for their quality and taste. Many guests appreciate the convenience of having good food available on-site, noting the friendly service in the dining areas. While most experiences are positive, a few guests have had minor issues with breakfast quality or limited evening food availability during off-peak seasons.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the area. Guests appreciate being within walking distance of key attractions such as the beach, shops, pier, and train station. This prime position allows for easy access to local amenities and public transport. While the hotel does not have private parking, guests report finding free on-street parking nearby after certain hours or utilizing the convenient church car park across the road. The exterior of the building is currently undergoing refurbishment, which includes scaffolding, and while this can affect the initial visual impression, it does not detract from the hotel's highly regarded accessibility to the town's offerings.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their willingness to go above and beyond, providing excellent customer service and making visitors feel genuinely welcome. The check-in process is generally smooth and efficient, with staff providing necessary information. Many reviews commend the staff's attentiveness, whether it's assisting with luggage, providing extra room amenities, or offering local recommendations. Their positive attitude and dedication to guest satisfaction are recurring themes, contributing significantly to a pleasant stay for families, groups, and pet owners alike.

Additional Information
A notable feature of the hotel is its dog-friendly policy, which is highly appreciated by guests traveling with their pets, making it a popular choice for pet owners. The hotel is currently undergoing an exterior refurbishment, which involves scaffolding and may impact the building's appearance, but this indicates ongoing investment. Guests should be aware that the hotel is housed in an older building with no lift, requiring the use of numerous stairs to access rooms, which is a key consideration for those with mobility concerns. Despite this, many guests find the hotel offers good value for money, providing a comfortable and convenient stay at a reasonable cost.